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Order Editing | Self-serve is an innovative app designed to enhance customer satisfaction by allowing them to independently modify their orders, significantly reducing the need for customer support intervention. This user-friendly self-service portal transforms order modifications into an engaging shopping experience, presenting AI-recommended products that can be seamlessly added to an order with just one click. Businesses can effortlessly embed the customizable portal into any email or webpage and adapt it to their brand's aesthetic. The app ensures real-time synchronization with your third-party logistics (3PL) or warehouse management system (WMS), providing accurate inventory management and minimizing the risk of overselling. To boost sales further, the app suggests popular items to increase the average order value, and facilitates pre-shipment alterations like address, variant, and product changes. Additionally, by recommending improved shipping addresses verified by carriers and offering refund options via gift cards or store credit for order downgrades, Order Editing ensures a smooth and efficient order management process.
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