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Customer reviews: Zigpoll Customer Surveys

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (397)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

7OH+

Aug 25, 2024  on Shopify

I tried out many other apps and this one gets me so close to the desired goal. With their fast responding support team, we were able to figure out how to pass values from the product to the survey and back. Although I had to use another app to display the data the way I want on the page, it still got me 90% of the way there. The support alone plus the flexibility they have in meeting you where you are by considering ways to tweak their app, makes it worth the price.

Gaâla

Aug 25, 2024  on Shopify

This app has everything you need if you are looking to get feedback from your users and clients on any topic. We started with a classic survey that we embedded in a dedicated website page. Super user user friendly and easy to set up. I only had one doubt about translation and Jason very quickly responded and show me how to set it up.

All-time Favourites

Aug 19, 2024  on Shopify

Great app with many interesting features. Great staff with quick responses, personal help and customized solutions.

LubeShop

Aug 19, 2024  on Shopify

We recently integrated Zigpoll into our Shopify store, and it's been a pretty fantastic experience. The software is very customisable, and very easy to tailor to our needs. Installation was a breeze, and it integrates seamlessly with our Shopify, which allowed us to quickly launch our surveys. The user interface is a bit old-school in design (currently), but very intuitive. This makes it easy to create surveys and option flows. The output graphs and data are in easy formats too. The simplicity in design makes it quite simple to use and understand, even when working with complicated survey options. A real standout for us, was our support experience, which has been outstanding. Whenever we reached out with queries, the team responded almost immediately, and resolved any questions, with speed and efficiency. Their dedication to customer service really endeared us to using their solution. Overall, Zigpoll has been a great tool, with minimal hassle. We highly recommend it to other Shopify store owners looking for a great survey app that works well with Shopify.

AmberGoo

Aug 12, 2024  on Shopify

My first time I reached out to Zigpoll they didn't get back, but on my second time Jason responded immediately and was super fast and helpful and I got all my questions answered.

The Bath Time

Aug 07, 2024  on Shopify

This is a must have app for any website, helps you to REALY understand your users, get to know them with Q's you ask. App works flawlessly, with the great support I got from Jason, I expect great results.

Jazwares

Aug 05, 2024  on Shopify

Useful app for collecting customer feedback. Set up and customization is intuitive, with good instruction/ documentation, user-friendly application to your site / emails with analytics. The support is responsive and helpful. Lots of features at the $25/mo tier.

Ideal Nutrition

Jul 28, 2024  on Shopify

Fantastic app! We are getting very high customer engagements after checkout - 1 in 5 customers fill out the survey. Works with Checkout Extensions, flexible, support is very quick to sort out issues. Couldn't be happier with the results.

Kerrits Equestrian Apparel

Jul 24, 2024  on Shopify

Been using this app for about 3 months now and I really like it. It's easy to use, you can set up surveys easily, set up rules for who to show it to easily and the customer service has been great. I would recommend trying it for a great post-purchase survey to learn more about who is shopping with you.

Fitocanin

Jul 23, 2024  on Shopify

Aboslutely recommended. 10/10. Customer support replied in less than 1 hour. Just exceptional. The app works great! Impressed

WiscMed

Jul 23, 2024  on Shopify

Extremely good customer support! We use the app to quickly capture attribution post-checkout and it works seamlessly.

Froyda

Jul 18, 2024  on Shopify

We've just started using the app and find it full of useful features. The price is quite reasonable as well. Jason has been terrific in answering support questions. Strongly recommend!

Retreat Candle Co

Jul 16, 2024  on Shopify

Great app, already gathering valuable information about my site visitors and customers. Fast and knowledgeable customer service. Jason (owner) is super helpful. Fully recommend if you are looking to gain some insight into your web traffic.

handmaid

Jul 13, 2024  on Shopify

Easy to use and set up, lots of functionality for customisation. Customer service is very fast and efficient! Thank you Zigpoll ☺️

AI Music Service

Jul 13, 2024  on Shopify

Zigpoll is incredible, they always keep you updated with statistics of your polls which helps you think of creative solutions for your business, plus Jason was able to personally help me with a feature request called an action slide which allows for a person to first open up a link within the poll before proceeding to the next slide. Thanks a lot, this product is amazing!

Clearly Loved Pets

Jul 12, 2024  on Shopify

Great, intuitive app for integrating surveys into your Shopify store. Lots of flexibility with settings without getting overly complicated. Great support when you have questions. Highly recommend!

P.Happi

Jul 08, 2024  on Shopify

this is a great app for collecting surveys. it's really flexible with loads of options. love the post purchase thank you page survey which is providing good insight into where a customer heard about our product. The new AI insights are handy too. Support have been really helpful, fast at responding and willing to help

Feral

Jul 02, 2024  on Shopify

L'app permette di fare diverse cose con le survey. In particolare, avevamo bisogno di personalizzare le survey in base alle risposte delle domande precedenti, e Zigpoll offre diverse opzioni per farlo. Inoltre, la UX della survey a front-end è molto semplice e user-friendly, come desideravamo. Infine, ma non meno importante, il supporto ci ha risposto prontamente in due occasioni, fornendo un grande aiuto e apportando modifiche alle funzioni disponibili in base alle nostre esigenze. Super consigliata!

Canna Style

Jul 01, 2024  on Shopify

The app is easy to use and intuitive. I had a couple of questions during the setup, which Jason promptly answered. Echoing other reviewer's comments, what really sets this app apart is the excellent support and customer service from Jason and his team. The response time is amazing, and Jason is always looking for feedback from us and to try and continually improve the app and add more features, exemplifying a customer-centric mindset.

Rocky Mountain Paw Protection

Jun 26, 2024  on Shopify

This app has been very useful for our business. Easy to set up and I like the aesthetic. I was a little confused about the pricing and Jason responded to my inquiry immediately. He was very helpful and even offered to customize the app to meet our needs. I really like how AI summarizes the responses for you so you can see a common theme at a glance. I also love that it puts the responses by the customer's order. Very useful. All in all, highly recommend!

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