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Customer reviews: Zigpoll Customer Surveys

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (391)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

Tribe Tropical

Jun 23, 2025  on Shopify

I recently installed this app and have been so impressed, not only with the great support, but also with the data I’m able to get from site visitors (post purchase or if they’re just leaving the site without a purchase) and understanding why/what drives their actions. I’m excited to learn more about what my customers really want! Thanks Jason & team :)

BAGSMART

Jun 16, 2025  on Shopify

Great help, multiple functions

Shilafit

Jun 16, 2025  on Shopify

Great app & amazing service!

Steve Madden

Jun 12, 2025  on Shopify

Zigpoll has been an incredible tool for our website! There are tons of ready-made survey solutions built in, but it's also super easy to create our own surveys from scratch. I really appreciate the myriad of different question formats (single-select, multi-select, sliding scale, and even photo selections, among tons of others). The data is aggregated in easy-to-read charts plus AI insights, so it's really simple to synthesize the survey results. Most importantly, the support offered is absolutely top-notch. The team was communicative and thorough in helping resolve my questions with ease.

Beyond Words Publishing

Jun 10, 2025  on Shopify

Quick and easy! When we had questions, help was offered within 24 hours making it a seamless setup!

Sloop

Jun 05, 2025  on Shopify

Great app! Fantastic customer support, quick to respond and help with any enquiries.

Bad Scientists

Jun 04, 2025  on Shopify

highly recommend this app!

Her Pony

Jun 02, 2025  on Shopify

Amazing customer service. Jason promptly actioned on my concern and had my deleted account retrieved. Such a life saver

Arturel US

May 23, 2025  on Shopify

Great tool and very great customer support from Jason

Church California

May 20, 2025  on Shopify

It's working great so far! And the customer service is outstanding.

Pinklitt

May 19, 2025  on Shopify

Great customer service

Green Comfort - Officielle Webshop

May 19, 2025  on Shopify

great app og price!

INTERSPORT DK

May 15, 2025  on Shopify

Easy to use, took less than 5 minutes to install and get running. And excellent support. If 6 stars was an option I would give it here. Highly recommended! :-)

Yay's Snacks

May 12, 2025  on Shopify

A++++++

PupGum

May 12, 2025  on Shopify

Great app and very supportive team! We had a few questions about how to use the app and the Zigpoll team was very helpful and extremely fast in answering our questions.

gentle jaw

May 11, 2025  on Shopify

Very easy to install and configure, and free! Love it. Thank you.

Griptyte.com

May 10, 2025  on Shopify

I was just looking for an app that could help grab a little customer info after checkout. Zigpoll was the answer! I know this app can do a lot more for me in the future but for now this was perfect. Being a novice, I had a few questions.... Jason was very quick and responsive. I was up and running in no time. Thank you Jason, stoked on your product!

Carabie

May 05, 2025  on Shopify

Would definitely recommend. Has various useful functions and capabilities from sending out email surveys to integrated post purchase surveys on a webpage. With the new Shopify update I realized that my post purchase survey wasn't integrated properly. Founder was very responsive, helpful, and kind. It was nice to be able to interact with a person when getting support instead of endless ai chatbox messages - very much appreciated! In the end it turned out to be a shopify issue and not a zigpoll app issue.

Alaskan Salmon Company

May 02, 2025  on Shopify

Comeback Goods

Apr 30, 2025  on Shopify

Great customer service and the app is SUPER easy to use. Easy to set up and extremely intuitive. Incredibly flexible as well. Highly recommend!

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