Zigpoll App Review: Features, Pros & Cons for Shopify

Customer reviews: Zigpoll Customer Surveys

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (453)

Overall rating

5

262
4

2
3
2
1

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

Intuitive and user-friendly interface
High level of customization for surveys
Seamless integration with Shopify
Insightful analytics and easy data visualization
Excellent and responsive customer support, often involving video tutorials

Common Concerns

Occasional difficulty with survey design and setup
Minor issues with translations needing to be set manually
Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

Evolution Power Tools SAS

Nov 26, 2025 on Shopify

Zigpoll has been a fantastic addition to our Shopify store. It’s incredibly easy to set up, and the interface is clean, intuitive, and customizable. Linked with flow, it's very useful for orders and customer tagging! I love how flexible the app is, everything works smoothly. The analytics are clear and actionable, helping us understand our customers better and make smarter decisions. Their support team is also outstanding. Anytime we had a question, they responded quickly and went above and beyond to help. If you're looking for a reliable, powerful survey tool for Shopify, Zigpoll is definitely the one. Highly recommended!

Møbelkompagniet

Nov 25, 2025 on Shopify

Some of the most precious data you can get of your online store is coming from your customers - with help from Zigpoll. Has been a huge help for us to create a better picture of where our customers actually come from. And the support has been very helpful as well.

Wolf Clothing Collective Ltd

Nov 25, 2025 on Shopify

Great app and excellent support

TrackSpikes.co

Nov 20, 2025 on Shopify

Great service from the support and the best survey app for Shopify.

Reclamation Foods

Nov 18, 2025 on Shopify

Easy to use. Responsive support direct from the founder.

Eraform Audio

Nov 16, 2025 on Shopify

Got everything that you need for a review app. Fast and responsive support. Great app

Manbi / Park-Peak-Piste

Nov 14, 2025 on Shopify

Great app, does so much more than we use it for. Jason has been great with support. Thank you

The Jacket Maker

Nov 13, 2025 on Shopify

These guys are super cool. They just don't reply in minutes, but also solve your problem in minutes. I've used 100s of e-commerce tools but never experienced such support. I would rate them 10 out of 5.

yumama

Nov 12, 2025 on Shopify

Very fast and helpful support for any questions I had on integrating the polling into my Shopify store. Easy and customizable also to my e-commerce page.

Velvet Eyewear

Nov 12, 2025 on Shopify

I love this app! It is easy and the team is very helpful!

Power Chews

Nov 07, 2025 on Shopify

Amazing app!

Blakely Bath & Co

Nov 05, 2025 on Shopify

Download this app! Easy! Great way to collect data

OMO Merch

Nov 04, 2025 on Shopify

WineSpark

Nov 04, 2025 on Shopify

Mamas Nest

Oct 29, 2025 on Shopify

Elle Bee Design Limited

Oct 28, 2025 on Shopify

Karl Lagerfeld - Stage

Oct 28, 2025 on Shopify

Zigpoll offers a wide variety of survey options, easy to set up and get started. We really appreciated the auto translation option, as we offer so many different languages. The AI features for response analysis are a serious time saver that we would not want to miss! The Zigpoll team is always available to support and super friendly.

COMIS

Oct 23, 2025 on Shopify

R2 Manufacturing

Oct 22, 2025 on Shopify

Great support!

SugrSugr

Oct 21, 2025 on Shopify

I really like Zigpoll! It integrates really well with Shopify and lets you create attractive, high-performance surveys that our customers can fill out very quickly. The backend could be designed to be a little more intuitive and fast in a few places, but that's just a minor criticism I have. We are very happy with the app.