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Customer reviews: Zigpoll Customer Surveys

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (397)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

Millin

Aug 04, 2025  on Shopify

Zigpoll gives fantastic insights into how our customers find us with our post purchase survey. Their customer service is incredible and they can always solve a problem when we need help.

NeoCharge

Aug 01, 2025  on Shopify

BOARDING RING

Jul 25, 2025  on Shopify

Great support !

SLIM FIT NUTRITION

Jul 24, 2025  on Shopify

A great app with a wide variety of features for creating surveys. The support team is incredibly responsive — they answer quickly and always go the extra mile to help. Their personal, human approach truly stands out, and in my opinion, that's what makes all the difference. Highly recommended if you’re looking for flexibility, reliability, and real support you can count on.

Herbeauty

Jul 24, 2025  on Shopify

Great app

Alpine Hearing Protection

Jul 24, 2025  on Shopify

Great app, amazing support

Balmbare

Jul 24, 2025  on Shopify

Love Zigpoll overall, just don't like how the pricing goes up on bigger tiers without much increase in value

The Lost Wax Company

Jul 18, 2025  on Shopify

I am really impressed with this app! There are so many options, it lets you design any type of survey you need. I am using it to get targeted feedback on new products. I'm sure I will think of another half dozen ways to use it to.

lost range.®

Jul 17, 2025  on Shopify

So far so good, just implemented it and it is working great. Getting a ton of engagement. Data is everything. Customer Service is amazing as well. It's a no brainer.

BRANWYN | Performance Innerwear

Jul 10, 2025  on Shopify

Great app! Fenomenal support.

ZLINE Kitchen and Bath

Jul 09, 2025  on Shopify

Great app! Whenever I have any questions or run into any problems, Jason is quick to respond and always goes above and beyond to help. Easy recommendation for anyone looking for a survey app!

LAO Care

Jul 08, 2025  on Shopify

Very useful, easy to use and quick staff :)

Life Pharmacy

Jul 07, 2025  on Shopify

Easy to use. Also awesome support.

CANAPES USA

Jul 07, 2025  on Shopify

The app is very user-friendly to install and operate. Jason is highly responsive and always willing to help with any questions or requests. Highly recommended!

DecafCo

Jul 02, 2025  on Shopify

Great app! We've built a seamless post purchase survey in the effort to build a super strong customer avatar profile which will lead to us creating much better and more direct Facebook ads, in the aim to reduce ad spend long term. The team helped us within a couple emails solve an issue we were having and now this will just collect data on auto drive. Thanks so much

prod-wsp

Jun 30, 2025  on Shopify

Super easy to implement, use and gain valuable feedback/insights. Their AI tool built in to analyze data is spot on and adds so much value. Highly recommend!

KineThera

Jun 30, 2025  on Shopify

The team have done a solid job of creating a super easy to use platform that gets the job done. Wouldn't use any other survey tool for our store again, Zigpoll has everything you need

Yona AU

Jun 29, 2025  on Shopify

Fantstic App! Great support and best value for money and features on the market. Highly recommend

flip*flop Onlineshop

Jun 26, 2025  on Shopify

My Blackout

Jun 25, 2025  on Shopify

Ziggpoll incredible tool for gathering valuable customer insights and the support is amazing.

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