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Customer reviews: Zigpoll Customer Surveys

Reviews (384)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

TsukiGlass

Feb 20, 2025  on Shopify

Very useful app, we get critical customer data from it and it's working great. Support is amazing, helped us with all our concerns.

The Wireless Haven Store

Feb 18, 2025  on Shopify

So far it's been great, allowing us to gather metrics on customer acquisition as well as info on customer experiences, without having to re-create the wheel so to speak.

Neat

Feb 12, 2025  on Shopify

So good!!! A fantastic and versatile app that will help us improve our products and customer experience, and allow us to understand our customers better!

Lisilinka

Feb 12, 2025  on Shopify

Fast support, lots of possible modifications and information. All i was looking for plus much more!

Psychic Samira

Feb 05, 2025  on Shopify

Great app and the support from Jason was even better! Would definitely recommend this app!

SOJA&CO. ™

Feb 04, 2025  on Shopify

Hypnos

Feb 02, 2025  on Shopify

Muy fácil de configurar y gran atención al cliente. Recomendado!

craftklaris

Jan 29, 2025  on Shopify

Had a question and Jason responded quickly with a loom video showing me step by step how to resolve my issue. Highly recommend.

Terrell Dominick

Jan 28, 2025  on Shopify

We’ve been searching for a solution to implement post-purchase surveys and decided to give Zigpoll a try after thorough research. A few months in, we can confidently say it’s been phenomenal for collecting valuable customer insights. The interface is intuitive, the survey templates are flexible, and the feedback we’ve gathered has already influenced our business decisions. A special shoutout to Jason, the founder and CEO, who has been instrumental in helping us tailor Zigpoll to our needs. His prompt support and deep product knowledge have made the entire process smoother and more effective. Highly recommended for anyone looking to implement or improve their post-purchase experience!

Shaping new tomorrow Denmark

Jan 28, 2025  on Shopify

Kaden & Kai

Jan 26, 2025  on Shopify

I have been using the app for awhile to manage post purchase surveys. It's been working great. I have been trying to figure out a way to get birthday month and day into metafields with all these different software options in the app store. It ended up that Zigpoll was the tool I was looking for. The customer service from Jason was excellent. He was fast and knew exactly what I was trying to do. I am so excited to have this figured out! Zigpoll also has an integration with Omnisend which is great because I am switching this week!

Cyclone Filter Cleaner

Jan 23, 2025  on Shopify

Easily did the post purchase survey I wanted to do in minutes.

Perle Fryd Smykker

Jan 20, 2025  on Shopify

Great app and very easy to connect to your shopify store. I had a bit trouble getting the surveys to look how I wanted. Therefore I contacted the support and got a very quick, kind og helpfull answer so that I could get the look I wanted.

SWAU

Jan 20, 2025  on Shopify

I highly recommend this app! It's incredibly user-friendly, highly customizable, and seamlessly integrates with Shopify data. It does exactly what we need with ease. Plus, the customer support is outstanding—any questions or concerns are addressed promptly and efficiently. A must-have for any business looking for a reliable solution to easily receive customer feedback!

Croma Vera Wines

Jan 18, 2025  on Shopify

I've tried four different survey apps with Shopify, and this was the best. The interface for editing surveys is elegant, but powerful. The surveys are implemented with reasonable and thoughtful defaults, so they look good out of the box. Support has been highly responsive. The pricing seems extremely fair for the features provided.

Trendpowers™

Jan 18, 2025  on Shopify

I just want to say, I installed the app for free(!) and had few questions, I got a response within an hour with video instructions how to tweak something and I got amazed how good response was. Running the app for 2 days and I am very happy with this app!

Polar Haircare

Jan 16, 2025  on Shopify

Great app! It is a must have to get as much data as possible from your target audience. You are literally leaving money on the table if you don't get data from customers that are purchasing from you. I love this app and it's one of the best investments you can make for your business.

Lūmmi in Colour Babywear

Jan 13, 2025  on Shopify

Fantastic all the way through, has a lot of functions and customer service is above and beyond.

Pack for Camp

Jan 06, 2025  on Shopify

This app is fantastic. We find that at least a third of our users constantly answer our checkout survey and provide us with really valuable feedback. App is easy to use and if you have an issue, support responds really quickly. Highly recommend (I use it on 3 different Shopify sites)

pom.press

Jan 06, 2025  on Shopify

Great app thats super versatile! But the best is the support! Jason is always happy to help and quick in response. Amazing working with them! Sam

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