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Customer reviews: Zigpoll Customer Surveys

Reviews (414)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

Transhumance.fr

Apr 15, 2025  on Shopify

Richtig toll! Support ist top, antwortet schnell und genau, die App ist auch sehr flexible. Wir sind begeistert :-)

Yonder

Apr 14, 2025  on Shopify

I wanted to start running surveys to better understand our customers and use the valuable data in marketing and new product development. It took me some time to pull the trigger to choose an app and implement the surveys. I did a lot of research, looked at several apps and methods and gathered the questions I wanted to ask. I finally decided on ZigPoll, as you know if you are a founder wearing all the hats, constantly having to learn new software is a chore! ZigPoll made it easy for me, main reason is they are VERY responsive and were right there to answer my questions to keep me moving along! I have 3 Surveys going for the past 4 weeks and they have been an INCREDIBLE tool to see what people are thinking! ZigPoll is a GREAT survey partner. I have two post purchase surveys running, one for New Customers and one for Repeat Customers. And a survey that is more in dept to my VIP customers to learn more about them. I highly recommend ZigPoll... Integrates great with Klaviyo and Shopify!

Thunderbolt Locks

Apr 14, 2025  on Shopify

TOTAL GAME-CHANGER FOR OUR WEBSITE! We were initially concerned that, without Shopify Plus, we wouldn’t be able to use ZigPoll—but it integrated seamlessly into the post-purchase section, exactly where we needed it. The dashboard is intuitive, and any questions we had were quickly answered on a Zoom call with the developer. Honestly, the app delivers way more than we expected. We can’t wait for our new site to go live! – John, Thunderbolt Locks

Watery.dk

Apr 11, 2025  on Shopify

Great price, great features and great customer service. Especially the ability to translate and run in multiple markets is great. We have installed the app on 7 shops. It's been a long time since I've experienced such a complete Shopify app.

Sprinklr planten

Apr 08, 2025  on Shopify

Great integration into the order confirmation page, which results in interesting insights from our customers.

5 Little Monkeys

Apr 03, 2025  on Shopify

So far we are loving Zigpoll for our ecommerce business. The post purchase survey has opened our eyes to new organic channels that are converting and the summaries provide strategy ideas to focus marketing on the new channels that have opportunity for growth!

PooPick - Plastikfrei Gassi gehen

Mar 28, 2025  on Shopify

Excellent app, that really gives a lot of opportunities to do after sales (or other) surveys. It is pretty easy to edit and setting up the questionaires. I definitely can recommend it. It helped us, to really know, where new customers are coming from, since the numbers within Meta are no longer trustworthy.

HILTS

Mar 27, 2025  on Shopify

The app is really easy to install and get live. The first time it took me about 20 minutes to build out a survey, but that was down to me going slowly and working things out. Going forward it's an absolute breeze to set these things up. The customer service is truly excellent too. Fast, friendly and will complete answers. I 100% recommend Zigpoll.

Spark

Mar 27, 2025  on Shopify

Really awesome app for post-sale surveys. I am not even using 5% of the functionalities and it is already very good.

OMHU NO

Mar 24, 2025  on Shopify

Zigpoll has revolutionized our digital marketing strategy We started using Zigpoll to collect post-purchase feedback, and it's been a game-changer. With a long and complex customer journey, we previously had very little visibility into how long it actually took someone to go from discovery to purchase. Zigpoll gave us that clarity. We can now see exactly how customers first heard about us and how long they took to convert—often weeks or even months. This insight has allowed us to optimize our marketing strategy, refine our attribution models, and make smarter decisions across all paid channels. The app is easy to set up, fully customizable, and the support team is fantastic. It’s become an essential tool in our marketing stack.

Meze Audio - Sound. Comfort. Design. True high-end.

Mar 20, 2025  on Shopify

One of the best experiences I've ever had, simple, on point, very well explained, and Jason was super nice.

MARKET.live

Mar 19, 2025  on Shopify

Zigpoll has been an absolute game-changer for us! From the moment we started using it, we were blown away by how intuitive and user-friendly the app is. Setting up a survey and pushing it live to our site took no time at all. It’s seriously that seamless. What truly sets Zigpoll apart, though, is the outstanding support. Anytime we had a question or ran into an issue, Jason was incredibly responsive, eager to help, and always provided insightful solutions that made a real difference. That level of customer care is rare and so appreciated! If you're looking for a fast, reliable, and hassle-free way to gather valuable customer feedback, look no further, Zigpoll is it. Highly recommend!

Oatsome GmbH

Mar 18, 2025  on Shopify

Great app for collecting customer feedback! Seamless Shopify integration, easy setup, and highly customizable. The insights are super valuable, and the support team is excellent. Highly recommend!

Guise

Mar 17, 2025  on Shopify

Amazing tool with easy integration and hands-on support when questions arise. Highly highly recommend for post-purchase!

Cotton Street Art Company

Mar 17, 2025  on Shopify

Super easy to use and very reliable. You probably won't need customer service, but if you do, they are so fast and professional! I will always use Zigpoll for my survey needs! Thank you guys!

Transhumance.de

Mar 11, 2025  on Shopify

Diese App ist wirklich toll: es ist wirklich alles drin und trotzdem einfach zu bedienen. Wir sind begeistert von dem Support, sehr nett und vornehmen. Wir empfehlen auf jeden Fall weiter :-)

Chill Paws

Mar 06, 2025  on Shopify

100% recommend this app!!! We've been having it for a couple years and its works great. So many templates and customizations available. Their customer is GREAT. They are always happy to help and get back to you quick. Jason has been a great help to us.

GoodJudy.ca

Mar 04, 2025  on Shopify

Jason & his team have built something special here. Gaining 1st party data like this is the best way to understand your customers! Thanks for building this for e-comm businesses!

Scharf Messer

Feb 26, 2025  on Shopify

We have not been using the app for long yet, but so far so good. We had some questions and Jason from Zigpoll was very responsive and helpful. That gotta count for something! ;)

Lazy Susan

Feb 25, 2025  on Shopify

This app does everything we need and is by far the most complete one we've found! The support we've received from Jason himself, has been nothing short of amazing. He really goes the extra mile to ensure everything is perfect and addresses any concerns we have. Truly outstanding service and a fantastic app!

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