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Customer reviews: Zigpoll Customer Surveys

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (422)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

R&R Skincare

Sep 24, 2025  on Shopify

Great app. We use the post-purchase survey to find out how our customers found out about us and it is really useful data to help us know where to concentrate our marketing efforts. We needed help with the notifications and emailed the Zigpoll team who got back to us super fast and helped us with exactly what we needed.

DIY Craft Warehouse

Sep 20, 2025  on Shopify

Zigpoll was extremely easy to configure and launch. The setup was intuitive, and within minutes I had it up and running. What impressed me most was how quickly I began receiving valuable feedback - not just from buyers after checkout, but also from general shoppers browsing the site. It’s a simple yet powerful tool that delivers insights right away. Highly recommend!

Made For Dogs®

Sep 18, 2025  on Shopify

Zigpoll has been a great add-on for our store—fast setup and clean interface. It’s lightweight and plays nicely with our theme. We hit a small hiccup, but their founder fixed it same day with clear guidance.

Wine Shop Lanzarote

Sep 18, 2025  on Shopify

So far so good, we had trouble setting it up but their helpdesk help resolved the issue efficiently.

GPerformance

Sep 11, 2025  on Shopify

Amazing app - especially useful on the Thank you page. The targeting options are absolutely perfect and translations done in a few seconds and very accurate. The surveys look amazing, very interactive the confetti on the end of the surveys is quite cool The predefined slides are perfect for getting started, so you don’t have to reinvent the wheel and can rely on the experience of the app developers. We are very satisfied with the product and with support received from Jason.

JALIZA

Sep 07, 2025  on Shopify

Zigpoll is very helpful. The sellers who pay attention to customer understanding should try this out. Highly recommended.

Zimmerli Test

Sep 04, 2025  on Shopify

All-in-one integrated survey app, great value for price for our small enterprise business. Founder supports by himself ensuring an outstanding product experience.

NUROA

Sep 01, 2025  on Shopify

Pretty good quality clothes and my most favorite thing was the graphic design on them it just make my day and my mood much better

Yumi

Sep 01, 2025  on Shopify

Honestly, Zigpolls the only post-purchase survey tool we'd ever use. Jason is always available to help us out. Incredible product!

PW Willow Pty Ltd

Aug 29, 2025  on Shopify

Great solution! I looked at a bunch of options but this one was definitely the best. The automated export functionality makes it super easy to send all the data to a JSON endpoint - now my marketing team is happy as they can see the responses without logging in to the website. The customer support is excellent and some features were added in response to a question I had, which made my life a lot easier!

ProdViom

Aug 27, 2025  on Shopify

Got everything you need in a survey need. And as you dive into it you realize it got far beyond what you expected haha. 5/5 stars forsure

Snibbs

Aug 22, 2025  on Shopify

Easy to use and deployed quickly. I customized an NPS survey with additional questions easily, and we are already seeing a better response rate than the previous tools.

NouLuv

Aug 20, 2025  on Shopify

Amazing customer service, user’s interface is very intuitive and easy to program even if you are new to this type of tool. Has amazing features and love the multi language capabilities. Am 100% sticking with it.

Tulip Shades

Aug 19, 2025  on Shopify

Zigpoll makes gathering customer insights effortless. We use it to manage all of our surveys in one place... from immediate post-purchase surveys integrated seamlessly with Shopify, to long-form customer questionnaires, to targeted product feedback forms. Having everything centralized has made it so much easier to understand our customers and improve their experience. On top of that, the customer service is incredible. We’ve received direct, thoughtful support from the founder himself, which has been invaluable. Zigpoll has become an essential tool for our team. Highly recommend.

BEX® Sunglasses

Aug 14, 2025  on Shopify

Zigpoll is an excellent survey tool—easy to set up, user-friendly, and packed with useful features. It’s helped us gather valuable customer insights effortlessly. Jason has been especially helpful—quick to respond, patient, and thorough in resolving any questions we had.

Designs by Stacey Lynn

Aug 14, 2025  on Shopify

This is working really well for our post checkout surveys. We primarily service one client with over 3,000 locations so this helps us differentiate between locations through the use of post-checkout questions. We had some trouble getting started with it, but customer service was readily available to help get us going and now we don't even have to think about it. 100% recommend.

XGuitars

Aug 13, 2025  on Shopify

Beyond superb!! The app is excellent. Customizable to exactly how you want it. The support is amazing. They respond to questions with screenshots and voice over explaining in detail how to do whatever it is that you inquired about.

Kapow Meggings

Aug 11, 2025  on Shopify

Great experience setting this up, special shout out to Jason from support who was super helpful, looking forward to seeing how my first post-purchase survey goes!

Millin

Aug 04, 2025  on Shopify

Zigpoll gives fantastic insights into how our customers find us with our post purchase survey. Their customer service is incredible and they can always solve a problem when we need help.

SLIM FIT NUTRITION

Jul 24, 2025  on Shopify

A great app with a wide variety of features for creating surveys. The support team is incredibly responsive — they answer quickly and always go the extra mile to help. Their personal, human approach truly stands out, and in my opinion, that's what makes all the difference. Highly recommended if you’re looking for flexibility, reliability, and real support you can count on.

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