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Customer reviews: Zigpoll Customer Surveys

Reviews (403)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

Meze Audio - Sound. Comfort. Design. True high-end.

Mar 20, 2025  on Shopify

One of the best experiences I've ever had, simple, on point, very well explained, and Jason was super nice.

MARKET.live

Mar 19, 2025  on Shopify

Zigpoll has been an absolute game-changer for us! From the moment we started using it, we were blown away by how intuitive and user-friendly the app is. Setting up a survey and pushing it live to our site took no time at all. It’s seriously that seamless. What truly sets Zigpoll apart, though, is the outstanding support. Anytime we had a question or ran into an issue, Jason was incredibly responsive, eager to help, and always provided insightful solutions that made a real difference. That level of customer care is rare and so appreciated! If you're looking for a fast, reliable, and hassle-free way to gather valuable customer feedback, look no further, Zigpoll is it. Highly recommend!

Oatsome GmbH

Mar 18, 2025  on Shopify

Great app for collecting customer feedback! Seamless Shopify integration, easy setup, and highly customizable. The insights are super valuable, and the support team is excellent. Highly recommend!

Guise

Mar 17, 2025  on Shopify

Amazing tool with easy integration and hands-on support when questions arise. Highly highly recommend for post-purchase!

Cotton Street Art Company

Mar 17, 2025  on Shopify

Super easy to use and very reliable. You probably won't need customer service, but if you do, they are so fast and professional! I will always use Zigpoll for my survey needs! Thank you guys!

Transhumance.de

Mar 11, 2025  on Shopify

Diese App ist wirklich toll: es ist wirklich alles drin und trotzdem einfach zu bedienen. Wir sind begeistert von dem Support, sehr nett und vornehmen. Wir empfehlen auf jeden Fall weiter :-)

Chill Paws

Mar 06, 2025  on Shopify

100% recommend this app!!! We've been having it for a couple years and its works great. So many templates and customizations available. Their customer is GREAT. They are always happy to help and get back to you quick. Jason has been a great help to us.

GoodJudy.ca

Mar 04, 2025  on Shopify

Jason & his team have built something special here. Gaining 1st party data like this is the best way to understand your customers! Thanks for building this for e-comm businesses!

Scharf Messer

Feb 26, 2025  on Shopify

We have not been using the app for long yet, but so far so good. We had some questions and Jason from Zigpoll was very responsive and helpful. That gotta count for something! ;)

Lazy Susan

Feb 25, 2025  on Shopify

This app does everything we need and is by far the most complete one we've found! The support we've received from Jason himself, has been nothing short of amazing. He really goes the extra mile to ensure everything is perfect and addresses any concerns we have. Truly outstanding service and a fantastic app!

Moruga Cacao

Feb 24, 2025  on Shopify

Awesome, very helpful. We use it mainly for post-purchase surveys on the thank you page ("how did you hear about us", "why did you buy product XYZ") and overall purchase satisfaction sent automatically via email ("how satisfied are you with your recent purchase"). It's reasonably easy to use but most of all, it's just really reliable and versatile. We made some of our core business decisions based on the survey results we received through this app. Oh and the founder Jason is just awesome! He helped me every time I had a question with in-depth support.

WireStyle GmbH

Feb 24, 2025  on Shopify

Support was very fast and helpful. App also looks very clean and offers all the options that I need.

H GOLF

Feb 22, 2025  on Shopify

Great survey tool for my ecommerce startup. Also, super quick response from Jason the Founder to help me with the customised domain setup. Amazing service and experience.

TsukiGlass

Feb 20, 2025  on Shopify

Very useful app, we get critical customer data from it and it's working great. Support is amazing, helped us with all our concerns.

The Wireless Haven Store

Feb 18, 2025  on Shopify

So far it's been great, allowing us to gather metrics on customer acquisition as well as info on customer experiences, without having to re-create the wheel so to speak.

Neat

Feb 12, 2025  on Shopify

So good!!! A fantastic and versatile app that will help us improve our products and customer experience, and allow us to understand our customers better!

craftklaris

Jan 29, 2025  on Shopify

Had a question and Jason responded quickly with a loom video showing me step by step how to resolve my issue. Highly recommend.

Terrell Dominick

Jan 28, 2025  on Shopify

We’ve been searching for a solution to implement post-purchase surveys and decided to give Zigpoll a try after thorough research. A few months in, we can confidently say it’s been phenomenal for collecting valuable customer insights. The interface is intuitive, the survey templates are flexible, and the feedback we’ve gathered has already influenced our business decisions. A special shoutout to Jason, the founder and CEO, who has been instrumental in helping us tailor Zigpoll to our needs. His prompt support and deep product knowledge have made the entire process smoother and more effective. Highly recommended for anyone looking to implement or improve their post-purchase experience!

Kaden & Kai

Jan 26, 2025  on Shopify

I have been using the app for awhile to manage post purchase surveys. It's been working great. I have been trying to figure out a way to get birthday month and day into metafields with all these different software options in the app store. It ended up that Zigpoll was the tool I was looking for. The customer service from Jason was excellent. He was fast and knew exactly what I was trying to do. I am so excited to have this figured out! Zigpoll also has an integration with Omnisend which is great because I am switching this week!

Perle Fryd Smykker

Jan 20, 2025  on Shopify

Great app and very easy to connect to your shopify store. I had a bit trouble getting the surveys to look how I wanted. Therefore I contacted the support and got a very quick, kind og helpfull answer so that I could get the look I wanted.

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