Taranker.Com Logo
Zigpoll Customer Surveys logo

Customer reviews: Zigpoll Customer Surveys

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (395)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

The Lost Wax Company

Jul 18, 2025  on Shopify

I am really impressed with this app! There are so many options, it lets you design any type of survey you need. I am using it to get targeted feedback on new products. I'm sure I will think of another half dozen ways to use it to.

lost range.®

Jul 17, 2025  on Shopify

So far so good, just implemented it and it is working great. Getting a ton of engagement. Data is everything. Customer Service is amazing as well. It's a no brainer.

ZLINE Kitchen and Bath

Jul 09, 2025  on Shopify

Great app! Whenever I have any questions or run into any problems, Jason is quick to respond and always goes above and beyond to help. Easy recommendation for anyone looking for a survey app!

CANAPES USA

Jul 07, 2025  on Shopify

The app is very user-friendly to install and operate. Jason is highly responsive and always willing to help with any questions or requests. Highly recommended!

DecafCo

Jul 02, 2025  on Shopify

Great app! We've built a seamless post purchase survey in the effort to build a super strong customer avatar profile which will lead to us creating much better and more direct Facebook ads, in the aim to reduce ad spend long term. The team helped us within a couple emails solve an issue we were having and now this will just collect data on auto drive. Thanks so much

prod-wsp

Jun 30, 2025  on Shopify

Super easy to implement, use and gain valuable feedback/insights. Their AI tool built in to analyze data is spot on and adds so much value. Highly recommend!

KineThera

Jun 30, 2025  on Shopify

The team have done a solid job of creating a super easy to use platform that gets the job done. Wouldn't use any other survey tool for our store again, Zigpoll has everything you need

Tribe Tropical

Jun 23, 2025  on Shopify

I recently installed this app and have been so impressed, not only with the great support, but also with the data I’m able to get from site visitors (post purchase or if they’re just leaving the site without a purchase) and understanding why/what drives their actions. I’m excited to learn more about what my customers really want! Thanks Jason & team :)

Steve Madden

Jun 12, 2025  on Shopify

Zigpoll has been an incredible tool for our website! There are tons of ready-made survey solutions built in, but it's also super easy to create our own surveys from scratch. I really appreciate the myriad of different question formats (single-select, multi-select, sliding scale, and even photo selections, among tons of others). The data is aggregated in easy-to-read charts plus AI insights, so it's really simple to synthesize the survey results. Most importantly, the support offered is absolutely top-notch. The team was communicative and thorough in helping resolve my questions with ease.

Her Pony

Jun 02, 2025  on Shopify

Amazing customer service. Jason promptly actioned on my concern and had my deleted account retrieved. Such a life saver

INTERSPORT DK

May 15, 2025  on Shopify

Easy to use, took less than 5 minutes to install and get running. And excellent support. If 6 stars was an option I would give it here. Highly recommended! :-)

PupGum

May 12, 2025  on Shopify

Great app and very supportive team! We had a few questions about how to use the app and the Zigpoll team was very helpful and extremely fast in answering our questions.

Griptyte.com

May 10, 2025  on Shopify

I was just looking for an app that could help grab a little customer info after checkout. Zigpoll was the answer! I know this app can do a lot more for me in the future but for now this was perfect. Being a novice, I had a few questions.... Jason was very quick and responsive. I was up and running in no time. Thank you Jason, stoked on your product!

Carabie

May 05, 2025  on Shopify

Would definitely recommend. Has various useful functions and capabilities from sending out email surveys to integrated post purchase surveys on a webpage. With the new Shopify update I realized that my post purchase survey wasn't integrated properly. Founder was very responsive, helpful, and kind. It was nice to be able to interact with a person when getting support instead of endless ai chatbox messages - very much appreciated! In the end it turned out to be a shopify issue and not a zigpoll app issue.

Comeback Goods

Apr 30, 2025  on Shopify

Great customer service and the app is SUPER easy to use. Easy to set up and extremely intuitive. Incredibly flexible as well. Highly recommend!

Genius Lab Gear

Apr 29, 2025  on Shopify

Setup was a breeze and I'm really impressed with how much customization is available if you need it. I didn't expect logic-based tile progressions, weekly email reports, and analytics all to be available on the free plan. Unlike many of my other Shopify apps, the UI is snappy, easy to use, and intuitive. I also love how the survey answers can show up in my order details for a heads-up preview when I'm curious about a new order. I'm not there yet, but it looks like it also directly integrates with Omnisend, MailChimp, Klayvio, Google Sheets, Slack, and others. Well done!

The Unemployed Philosophers Guild

Apr 29, 2025  on Shopify

Setting up the survey was easy and Jason, who responded to my queries, was very responsive and helpful. The design of the survey for our customers is also very user-friendly.

My Scout Group Shop

Apr 25, 2025  on Shopify

Zig Poll has completely changed how we engage with our audience. It's super intuitive, beautifully customizable, and actually makes getting feedback fun and effective. We’ve seen a noticeable boost in interaction and the insights we’ve gathered have been incredibly valuable. Plus, the support team is top-notch—quick, friendly, and genuinely helpful every step of the way. If you’re looking for a smart, seamless way to connect with your audience, Zig Poll is a total win!

Bodenglück

Apr 24, 2025  on Shopify

Excellent app! We use it for checkout surveys and different kind of onsite surveys with special targetings and everything works fine. If we are facing an issue or a function is missing, we can always contact jason directly and he will help us immediately. The support ist really extra class. I can highly recommend this app.

Habitual

Apr 24, 2025  on Shopify

This app delivers exactly as promised—and then some. It offers more features than comparable tools and is priced more competitively. I was initially concerned that support might suffer because of that, but Jason, the founder, has been incredibly responsive and hands-on. He’s replied to every email within a day and is even open to customizing the app to fit specific business needs. If you’re looking for better post-purchase attribution or want to collect customer data seamlessly, I highly recommend giving this app a try.

Scroll to Top