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Customer reviews: Zigpoll Customer Surveys

Develop by Shopify

Zigpoll is a Shopify app designed to help merchants gather customer feedback through interactive polls and surveys. Reviews of Zigpoll provide insights into its usability, effectiveness, and real-world performance, helping you decide if it’s the right tool for your store.

Reviews (453)

Overall rating
5

What Merchants Think

Overall, merchants are highly satisfied with "Zigpoll Customer Surveys," praising its ease of use, flexibility, and the insightful data it provides. Many appreciate how the app has transformed their customer feedback process and influences crucial business decisions. The level of customer support, especially from the founder Jason, is frequently highlighted as exceptional, enhancing the user experience significantly.

Key Strengths

  • Intuitive and user-friendly interface
  • High level of customization for surveys
  • Seamless integration with Shopify
  • Insightful analytics and easy data visualization
  • Excellent and responsive customer support, often involving video tutorials

Common Concerns

  • Occasional difficulty with survey design and setup
  • Minor issues with translations needing to be set manually
  • Some users experienced bugs or spam emails, though these were resolved with support

Final Thoughts

"Zigpoll Customer Surveys" is a well-received tool for businesses seeking to enhance their customer feedback systems. Its ease of use, robust features, and outstanding customer support make it a highly recommended app for merchants looking to improve their understanding of customer behavior and refine marketing strategies. Despite some minor issues, the diligent support ensures that concerns are promptly addressed, securing its place as a favorite among survey tools.

Botané

Dec 18, 2025  on Shopify

I've never experienced support as good and responsive as this. On top of that, the app is definitely the best on the market for creating surveys.

FUXBAU

Dec 16, 2025  on Shopify

We use Zigpoll to integrate various surveys into our Shopify store, such as post-purchase sale and exit intent surveys. The integration is seamless, and the support is fast, helpful, and friendly.

BODI Company, Inc.

Dec 12, 2025  on Shopify

We are using Zigpoll for gathering both long-time and new customer feedback, post-purchase surveys, and fielding product finder requests via our website. The app experience so far has been fantastic. Feature-rich, UI is intuitive, template options are plentiful, and the customization options make it easy for me to fine-tune each survey to our business end goals. Very happy with both Zigpoll's features/UX and the prompt response I received to my Support inquiry. Strongly recommend!

Evolution Power Tools SAS

Nov 26, 2025  on Shopify

Zigpoll has been a fantastic addition to our Shopify store. It’s incredibly easy to set up, and the interface is clean, intuitive, and customizable. Linked with flow, it's very useful for orders and customer tagging! I love how flexible the app is, everything works smoothly. The analytics are clear and actionable, helping us understand our customers better and make smarter decisions. Their support team is also outstanding. Anytime we had a question, they responded quickly and went above and beyond to help. If you're looking for a reliable, powerful survey tool for Shopify, Zigpoll is definitely the one. Highly recommended!

Møbelkompagniet

Nov 25, 2025  on Shopify

Some of the most precious data you can get of your online store is coming from your customers - with help from Zigpoll. Has been a huge help for us to create a better picture of where our customers actually come from. And the support has been very helpful as well.

The Jacket Maker

Nov 13, 2025  on Shopify

These guys are super cool. They just don't reply in minutes, but also solve your problem in minutes. I've used 100s of e-commerce tools but never experienced such support. I would rate them 10 out of 5.

yumama

Nov 12, 2025  on Shopify

Very fast and helpful support for any questions I had on integrating the polling into my Shopify store. Easy and customizable also to my e-commerce page.

Karl Lagerfeld - Stage

Oct 28, 2025  on Shopify

Zigpoll offers a wide variety of survey options, easy to set up and get started. We really appreciated the auto translation option, as we offer so many different languages. The AI features for response analysis are a serious time saver that we would not want to miss! The Zigpoll team is always available to support and super friendly.

SugrSugr

Oct 21, 2025  on Shopify

I really like Zigpoll! It integrates really well with Shopify and lets you create attractive, high-performance surveys that our customers can fill out very quickly. The backend could be designed to be a little more intuitive and fast in a few places, but that's just a minor criticism I have. We are very happy with the app.

ecoNugenics

Oct 20, 2025  on Shopify

Zigpoll is a great way to collect customer data on your website. You can customize quite a bit with their different survey options. Their support team is extremely helpful and responds right away. Highly recommend

Nexto0l

Oct 19, 2025  on Shopify

I’ve just started using Zigpoll and I’m really impressed. The setup is seamless, the dashboard is clean, and it integrates perfectly into my Shopify thank-you page without any hassle. I love how flexible the survey builder is — it lets me collect genuine post-purchase insights in a really polished, on-brand way. Huge thanks to the team for building something that actually feels premium and easy to use. Excited to keep using it as my store grows.

Serious Player Only

Oct 19, 2025  on Shopify

Great customer service and support. Would highly recommend working with Zigpoll for something so vital to business success.

CROWDEDHEAVEN

Oct 14, 2025  on Shopify

We are absolutely thrilled with Zipooll! The app is super easy to set up and immediately intuitive – no long manuals, you can just click your way through. What’s really awesome: we get truly valuable feedback from our customers right after purchase. It helps us a lot to improve our offerings. The support is fantastic too! Jason responds super quickly and really helps with even the smallest issues. Plus, he always sends a video so you can follow along step by step without having to search around. In short: Zipooll is now indispensable for our shop. If you want to understand your customers better and make your shop even better, you absolutely have to try this app!

The Night Owl

Oct 12, 2025  on Shopify

Great customer service response to app users, Give us all the features we need and collects great data, lots of customizable options! super happy

Cassidy Labs

Sep 29, 2025  on Shopify

It's super easy to install, and it's so helpful hearing from your customers right after they purchased: - Why they purchased - Who they are - Freely give you ideas for other things you should sell

Jeremy Hoye

Sep 28, 2025  on Shopify

Really great product that is very easy to use. Support team are also very quick if needed. Highly recommend using them and very good pricing compared to other options.

R&R Skincare

Sep 24, 2025  on Shopify

Great app. We use the post-purchase survey to find out how our customers found out about us and it is really useful data to help us know where to concentrate our marketing efforts. We needed help with the notifications and emailed the Zigpoll team who got back to us super fast and helped us with exactly what we needed.

DIY Craft Warehouse

Sep 20, 2025  on Shopify

Zigpoll was extremely easy to configure and launch. The setup was intuitive, and within minutes I had it up and running. What impressed me most was how quickly I began receiving valuable feedback - not just from buyers after checkout, but also from general shoppers browsing the site. It’s a simple yet powerful tool that delivers insights right away. Highly recommend!

Made For Dogs®

Sep 18, 2025  on Shopify

Zigpoll has been a great add-on for our store—fast setup and clean interface. It’s lightweight and plays nicely with our theme. We hit a small hiccup, but their founder fixed it same day with clear guidance.

Wine Shop Lanzarote

Sep 18, 2025  on Shopify

So far so good, we had trouble setting it up but their helpdesk help resolved the issue efficiently.

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