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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (995)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Variedadmart

Jun 10, 2024  on Shopify

esta plataforma es muy completa , segura y eficaz

PepitoStore

Jun 10, 2024  on Shopify

Very helpful, chat support. needed to know where thy had shipping and they got back to me very fast.

Mazeza

Jun 10, 2024  on Shopify

I received the answers to my questions in the fastest way possible, thank you for this.

3 Son's Apparel

Jun 10, 2024  on Shopify

Excellent service. Quick and easy to understand directions.

belnetia

Jun 10, 2024  on Shopify

réactif aux question demander. mais ça serai bien une version francophone ( dit française) sur votre site merci

luluparadise

Jun 10, 2024  on Shopify

J'ai eu quelques soucis de configuration, le SAV à été top, rapide et à l'écoute. C'est excellent

Digital Gadgets

Jun 10, 2024  on Shopify

YRStore

Jun 09, 2024  on Shopify

3040 Collective

Jun 09, 2024  on Shopify

Zendrop, despite limited amount of products in the US region, has great customer service and great software features! They never failed to support me right when I need them to. The course they offer is an extra cherry on top! Godspeed Zendrop team!

My Sajada

Jun 09, 2024  on Shopify

Excellent, Rachel s'est montré très patient avec moi et Jo est très professionnelle, ils traitent les problèmes avec une très grande rapidité! Merci à toute l'équipe

BeamBoutique

Jun 09, 2024  on Shopify

Amazing, everything is just pefect. RIPPY Introduced me to Zendrop, i find that other suppliers just make too many mistakes.

SelectSensations

Jun 09, 2024  on Shopify

This app is amazing for those looking for a free supplier when first starting out, however the paid plans are way to expensive and dont offer much value. My favorite thing tho is definitely the refund proccess, its very easy and straightforward.

My Store

Jun 09, 2024  on Shopify

Just started with them and already launched with great support and help

Glowave

Jun 09, 2024  on Shopify

At first I waas very frustrated with Zendrop because It was not letting me fufill my fist order but I contacted the support team. The support team was very kind and helped me out a lot! Thank you!

Ma boutique

Jun 09, 2024  on Shopify

CoolTravelTech

Jun 09, 2024  on Shopify

I would not recommend Zendrop, even if you're on the Plus Plan. Their "Top Trending," "New Arrivals," and "Best Sellers" categories, along with the extras, are simply not worth it. I ordered a sample from Zendrop Fulfillment, and they sent the wrong type. It's baffling that they messed up a sample order. Now, I have to wait another 15 business days for a replacement. How can I trust them with my regular orders if they can't handle a simple sample correctly? Additionally, Zendrop lacks the necessary declarations of conformity and certificates for products that require them. This omission means you can't use their products on TikTok, eliminating a significant market opportunity. Overall, Zendrop has been a huge waste of time and money. I would not recommend their services.

ataahua

Jun 09, 2024  on Shopify

Thank you Zendrop (Jobelle) for your Friendly and fast customer service

Swift Cart Central

Jun 09, 2024  on Shopify

Jeffery was a great help in making sure my order was ship out and I really like the Zendrop platform as it makes my business flow smoothly.

Bahicart

Jun 09, 2024  on Shopify

Good Customer support

tutto

Jun 09, 2024  on Shopify

Very detailed reply to my query.

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