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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (995)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Super TALI

Jun 14, 2024  on Shopify

Ellos son maravillosos. Yo estoy encantada! El trato, la resolucion de mis problemas, como me dieron el paso a paso para que yo arreglara la liada que habia hecho yo misma. Empeze hablando con el robot de IA, creo. Luego me derivaron a Jo, una atendente humana y real jejeje. Maravillosa.

Kelvin Jewelry

Jun 14, 2024  on Shopify

best drop shipping app form the ones i've tried. smooth, fast transactions and fasters customer support response all the time. works perfect with shopify, easy to use.

GentleGlow

Jun 14, 2024  on Shopify

VERABEL

Jun 14, 2024  on Shopify

I really do recommend Zendrop, you can find great products for your ECommerce.

Epilucent Beauty

Jun 14, 2024  on Shopify

Zendrop has a top performing support!

PuriPaw

Jun 14, 2024  on Shopify

Incredibly fast and supportive costumer service.

Spray tribe

Jun 14, 2024  on Shopify

muy pocos productos y lo de la extensión de Aliexpress no me llego a funcionar

PuffSofa

Jun 14, 2024  on Shopify

PupsFaves

Jun 14, 2024  on Shopify

I really appreciate the amazing customer support provided by this company. Their team is incredibly helpful and always resolves any order-related questions or issues promptly. I want to give a special shout-out to Cyril, who quickly and effectively resolved the refund issues with my orders.

Whooly

Jun 14, 2024  on Shopify

Zendrop is decent and they have good customer support but they need to add features where you can ask the supplier to lower the shipping and the cost of the product and ask for variants. the monthly subscription cost is way too high for beginners. sometimes the suppliers will ignore shipping your product and the delivery days will increase. If they want to become the best they need to lower the subscription cost and offer lower price for the products and shipping and also allow drop shippers to speak with suppliers in a monitored chat. the only good thing about Zendrop is the costumer support. this is my honest review.

Mini Munchkin

Jun 13, 2024  on Shopify

Zendrop offers excellent customer service with helpful agents who respond quickly. However, their prices change frequently, and shipping takes the full 3 days to dispatch. Additionally, it takes a long time for trendy items to appear on their platform, and importing items from AliExpress through Zendrop can be costly.

TrendTrove

Jun 13, 2024  on Shopify

They response too quickly i love it

Kidio

Jun 13, 2024  on Shopify

Instant customer service via the chat, very helpful

Hydrogen-Vitals

Jun 13, 2024  on Shopify

Zendrop has a great customer service. I reached out to their chat bot and within a few minutes got linked up to a customer support agent. I had a few complications, and I am grateful that they could help me resolve my problems.

Bellas Artes

Jun 13, 2024  on Shopify

TRES BONNE EXPERIENCE ET LE SERVICE A LA CLIENTELE EST IMPECABLE

Inteerior.

Jun 13, 2024  on Shopify

Zendrop is actually amazing! thank you so much for the experience!

CycloneFrost™

Jun 13, 2024  on Shopify

I’ve been using Zendrop for my e-commerce business, and it has been an absolute game-changer. The platform is incredibly user-friendly, making it easy to navigate and manage orders efficiently. The product selection is vast and diverse, catering to various niches, which is perfect for scaling my business. One of the standout features is the rapid shipping times. My customers are consistently impressed with how quickly their orders arrive, which has significantly boosted my store's reputation. The automated order fulfillment saves me a ton of time and hassle, allowing me to focus on growing my business instead of getting bogged down in logistics. Customer support is top-notch! Whenever I’ve had questions or needed assistance, the Zendrop team has been prompt, professional, and incredibly helpful. Their commitment to ensuring a smooth and satisfying experience for their users really shines through.

Clotherex

Jun 13, 2024  on Shopify

thank you for helping me boost my store

HellahStore

Jun 13, 2024  on Shopify

great, love the support and fast reply <3

EasyPour

Jun 13, 2024  on Shopify

Mariane from Zendrop is awesome. Their whole customer service team are quick, helpful, and reliable.

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