custumer service

Some of the features do not work as advertised. Such as the Aliexpress importer. The importer has had issues or reports of not functioning for nearly a year. Customer service in regards to any assistance in getting it to work was dissatisfying. I also made the mistake of topping up my credit balance to try and order some samples. However, you can't use the balance to do that and it was not very obviously stated as far as I can see. I will say the support agent I ended up dealing with to assist me in refunding the balance was helpful, which is the only reason I bothered to write this review.

It's been pretty good so far. The whole experience can be confusing and overwhelming but we'll worth it!

Joining Zendrop is one of the best decisions I have made. Joining the Plus Plan was perfect for my store as well. They have everything that can grow your dropshipping business I was looking for such for a long time to take my business to the next level. I am very happy with their products and customer service.

Sie habend den besten Support und alles sehr übersichtlich und unkompliziert.

I recently interacted with Zendrop's support team and was thoroughly impressed.Incredibly quick, addressing my queries almost immediately and providing detailed responses within hours.Clear, accurate information demonstrating a deep understanding of the platform.Top-notch, explaining complex processes in simple terms and maintaining a polite, professional demeanor.Excellent, providing immediate solutions and proactive advice to prevent future issues.Outstanding, with follow-ups to ensure everything was running smoothly.Zendrop's support team offers exemplary customer service. Their responsiveness, expertise, communication, problem-solving, and follow-up make for a seamless, satisfying experience. Highly recommended.

So far I only needed support so I only can write about it. I have to say I tried to use AutoDS but their customer service is more than worse! From them I got an answer in 2 days which is wow bad... And the problem I was waiting for them was a glitch in their system... All my product said "out of stock" when in reality I have no idea what those guys were doing, but horrible customer service, can't reach them at all. With Zendrop it is different. I was listing products on my store and I had a very tiny little question and they answered me WITHIN MINUTES!!! WOW they are GREATE!!! And within 2 hours everything I needed, I got all the answers, from the team and from the manufacture. So far all I can say is THEY ARE AMAZING!!!! Fast customer service!!! 10/10 Zendrop!!!!

Very nice App. One of the best supplier platforms for DropShipping. It is easy to use and has an incredibly nice UI. Also you can brand you products.

I usually don't like to use the help function on websites because it is not always helpful. But Joshua helped me out and did so very quickly. He had the answers to all of my questions and I did not need to repeatedly explain my problem to a bunch of different bots and helpers to get them. I explained once to the bot and then Joshua knew the situation and helped promptly. Zendrop is great.

First off, super quick response from support, none of that waiting around nonsense. And when they got back to me, they actually knew their stuff. No vague answers or canned responses. They sorted out my problem in no time flat.

Really great customer service. Helped with basically everything i had problems with. BUT MAAYYBE LOWER THE PREMIUM PRICE!!!

Jobelle, & all the other assistants are really helpful and quick to respond in case when issues occur. As a starting business its really great to have such a great backend to your store.

Their customer service is outstanding and extremly helpful

My journey into online entrepreneurship has been significantly uplifted by Zendrop, not only simplifies dropshipping but also empowers small businesses like mine in countless ways. Zendrop has proven to be an invaluable partner in my business growth. One standout aspect of my experience has been the customer support, particularly through Jobelle. This Reps dedication and expertise has been instrumental whenever I've needed assistance. Jobelle goes above and beyond to ensure that every query is addressed promptly and effectively.

Zendrop's customer support is instant and friendly. They were incredibly helpful with helping me handle an issue and their fulfillment service has always been superb. Shoutout to Ian, Nyka, and Kelley from the support team for their help! Totally recommend Zendrop.

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