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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,009)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Realifestore

Jul 03, 2024  on Shopify

Karrie helped me tremendously. I had a lot of questions and she answered them all one by one. Zendrop has good customer service!!!

PrimePicks

Jul 03, 2024  on Shopify

I saw you could add 1 million products but now with a monthly limit of 1 thousand after a thresh hold!What else I'm looking for in an app is to be able to drop ship from any were to any where! and an easier way to drop-ship exclusively high ticket products

GADGETS 4 EVERYONE LTD

Jul 02, 2024  on Shopify

Support of zendrop is fast and amazing.....i have been impressed.Thank you guys in zendrop.

Creativityz

Jul 02, 2024  on Shopify

LojaBig

Jul 02, 2024  on Shopify

Preço do envio dos produtos é absurdamente caro!

Abiti per Tutti

Jul 02, 2024  on Shopify

I want to highlight the excellent customer service I received from Zendrop. I was pleasantly surprised at how quickly they responded to my query via Gmail. Not only were they quick to reply, but they were also extremely friendly and willing to help me with my issue. I would definitely recommend Zendrop for their efficient and friendly customer service! Thank you for your excellent work!

Just Minxii Love

Jul 02, 2024  on Shopify

This is honestly the easiest dropship partner that I have and currently work with...! I have worked with a few other drop shippers, but Zendrop is by far the smoothest partner that I have seen, and I am just so grateful to have discovered/even work with! Thank you, Anthony and Adrian Morrison, for introducing me to this wonderful company and thank you Jared for the training about the process to set everything up for smooth sailing! <3

PureLife™ HydroBottle

Jul 02, 2024  on Shopify

Customer service is top notch! The website could use a little work though most listings don't contain enough information about the product with just generic text and pictures. Also if you switch suppliers the orders you currently have don't get updated and it's impossible to update them. So you have to either use the old supplier for those orders or duplicate the orders on shopify to work around this. But if you duplicate on shopify your customers order # changes and they get new emails cause loads of confusion for them and reflecting badly on the level of professionalism of the store. Also when trying to use the import from AliExpress app it failed to get pictures of variants and just listed Ali SKU's which could not be found anywhere on Ali, even in page code, so it was impossible to match the variants to the actual product you wanted to link. With that said, the customer services is always there to help where they can and make it work. And the service itself, of packaging products and adding cards is great.

Timbersonic

Jul 02, 2024  on Shopify

Great customer service the only issue I would say is the shipping time for deferent product some product may take 5 day to get delivery since the other one may take 20 day

Stellar

Jul 02, 2024  on Shopify

Great app for your online store!! love it and the support team is awesome, im still waitng for some news but all the team has been really supportive and they want to solve my problem ASAP as me.

TAWOOS The Peacock Fashion

Jul 02, 2024  on Shopify

however i am new to zendrop but i found the support team excellent

iScrub™

Jul 02, 2024  on Shopify

Great help and service thanks Zendrop team!

Purposeful Encounters

Jul 02, 2024  on Shopify

Joining Zendrop has been one of the best decisions I have made. Their response time is amazing and the support team is great with follow up. Any issues thus far have been resolved in a very short time frame. Staff are polite and professional.

LEDFocus

Jul 02, 2024  on Shopify

Very nice and helpful customer service. Easy to use

CyberSale

Jul 02, 2024  on Shopify

Viral Store

Jul 02, 2024  on Shopify

Thomas & Associates

Jul 01, 2024  on Shopify

the staff is extremely helpful and most knowledgeable

Paws & Beans

Jul 01, 2024  on Shopify

I joined Zendrop not too long ago and had a pleasant experience so far. What I am most happy about is their quick and helpful customer service. I encountered a problem today and reached out to support via chat. I was quickly transferred to a representative and received a reply within 2 minutes. The representative was very kind and helpful and the issue was fixed in a few minutes. Very happy with my choice.

Montevaro

Jul 01, 2024  on Shopify

Amazing customer service and super helpful. Really appreciate Jinky for helping me throgh.

Urban Vibe Shop

Jul 01, 2024  on Shopify

Very good app. Easy to find the product you want

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