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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,009)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

PEQUEÑOS CAPRICHOS

Jul 21, 2024  on Shopify

muy buena la atencion al cliente y son muy rapidos de resolver o responder a los mensajes siendo mi primera vez en zendrop y muchisimas gracias por resolver mis dudas que tenia.

GIFT5ER

Jul 21, 2024  on Shopify

Just finished a CHAT with Kelley who assisted me. The chat was successful and I have to say that I'm impressed with the speedy response time. I've used chat boxes with other services that make you wait over 30 minutes before someone finally get's to you ...and then they ask a question, like "how can I help", to which you've already submitted when you started the chat! "Zendrop and Kelley are okay in my book!"

My Store

Jul 21, 2024  on Shopify

Great app for drop shipping

Heat flora

Jul 21, 2024  on Shopify

I would like to commend Franz for his exceptional assistance in resolving an issue I encountered recently. The support team provided prompt and effective solutions, demonstrating a high level of expertise and dedication. I greatly appreciate Franz's valuable support and would highly recommend their services.

All American Trends

Jul 21, 2024  on Shopify

I am a fan of Zendrop customer service. Been using Zendrop for 3 months now. Whenever I talk to the Zendrop support team they go the extra mile to help me with my queries—highly recommended.

TETCH

Jul 21, 2024  on Shopify

plugtech🇰🇪

Jul 21, 2024  on Shopify

One of the best dropshipping apps ever, and the customer service is flawless and amazing. I definitely recommend.

Bowwow Central

Jul 21, 2024  on Shopify

Love the Zendrop app and this company.

Luna’s General Store

Jul 21, 2024  on Shopify

I was told I would receive an email yesterday with a resolution and still no response. On top of that the items that I have ordered were transferred to the local carrier a week ago and yet no delivery or tracking update. Customer service

ARTICFAN

Jul 21, 2024  on Shopify

Great app, great customer support (best customer support: Jemima.

Fortis

Jul 21, 2024  on Shopify

Great customer support, love to see it. Also the website itself is very easy and useful to use, recommend it to others

Fair Price

Jul 21, 2024  on Shopify

Idk how people have put 1 star honestly it’s easy and if u don’t know what to do their team are good at explaining so I do recommend

Playtime Paradise

Jul 21, 2024  on Shopify

Great service! Really recommend Zendrop.

SparkBahi

Jul 21, 2024  on Shopify

Un exlente servicios El personal super atentos y muy buenos en el área. Realmente me gustó muchísimo ✨️

PureWave

Jul 21, 2024  on Shopify

Shopenvara

Jul 21, 2024  on Shopify

They have a support team that reacts very quickly, which really helps with urgent questions. The app itself works very well; it's easy to use, and there are no complications when using it. The only feedback I would give is to provide the ability to know beforehand what the discount is when you have an order of 2 products or more, instead of finding out how much you save only after the customer has placed the order.

wondergadgets.nl

Jul 21, 2024  on Shopify

fijn systeem, goeie klanten service.

Silkitty

Jul 21, 2024  on Shopify

Janelle really helped me today, i could not fill my orders because of an error and she helped me fix it:)

Valestra

Jul 21, 2024  on Shopify

Great app!

Velviti

Jul 21, 2024  on Shopify

They are fast to respond and always help with any questions i have.

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