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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,009)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Clixento

Aug 12, 2024  on Shopify

My experience with Zendrop has been really great. When I started my E-commerce journey I was looking for a reliable supplier and then I came across Zendrop and I've been using them pretty much since the beginning of my E-commerce journey and not once have I regret it. Their customer support has been top-notch. If you have a problem with your order they will will be happy to help solve that problem very quickly. Also their support team is really friendly and they're amazing people. 5/5 customer service. So yes I really do recommend Zendrop :)

DYTKNC

Aug 12, 2024  on Shopify

Thank you for response

theWTF.gifts

Aug 12, 2024  on Shopify

app has many good features. unfortunately, the product request feature that I need is not working.

TNK SALES

Aug 12, 2024  on Shopify

I just spent almost 3 hours on a live chat with two different ladies, Kelly an Jo. Why two you might ask? It is because of the time of day and a shift change. I had a major boo boo that I had done to myself and they both took their time in walking me through everything step by step. Big deal you might say. When you are new to drop shipping an e-commerce, and working with just one hand it can be VERY time consuming. In short they were Very helpful and patient with me, and I owe them a BIG DEAL of Gratitude.

Chaddar Premium

Aug 12, 2024  on Shopify

Excellent customer service. Prompt response and feedback. If a product is out of stock, they reach to you to inform you of next available product. I will definitely recommend Zendrop to everyone. Thank you Zendrop!

Bankai Merch

Aug 11, 2024  on Shopify

great service with a really helpfull support team.

Velvet Fashion

Aug 11, 2024  on Shopify

Jemima was incredibly helpful in linking products and answering additional questions. Excellent support!

ShineOn

Aug 11, 2024  on Shopify

This is a professional platform that truly stands out with its exceptional customer service. Every interaction is met with prompt, courteous, and knowledgeable support.

Young Grannies

Aug 11, 2024  on Shopify

support was quick to respond and helpful

Trendy

Aug 11, 2024  on Shopify

Tek tıkla istediğin ürün sergileyen biliyorsun harika bir çalisma

Aventio

Aug 11, 2024  on Shopify

great app and great supplier

Infurtuation

Aug 10, 2024  on Shopify

Zendrop has the best customer service, they would not end the chat until I was completely satisfied. They are great at sourcing products as well, was easy to get a product to my store. So much better than AutoDS in my opinion. They give you 3 months for their plus service for at 50% off for 3 months and $200 in credits for orders, lot of time to enjoy the benefits. Getting so much sourced to my store was easy, took them 1 day to find the products that I was looking for. I will be sticking with AutoDS.

The Atlantic Cams

Aug 10, 2024  on Shopify

SnifferSip🐾

Aug 10, 2024  on Shopify

I really like this App. Everything works pretty much automated. You only have to pay at the end.

Melisande.shop

Aug 10, 2024  on Shopify

No issue with Zendrop so far. Customer service was responsive. Order fulfilment was On time too.

ENVIROYA

Aug 09, 2024  on Shopify

Trickledd

Aug 09, 2024  on Shopify

Juan as very quick and helped me navigate easily. The shipping price and cogs very low here for my product.

Paw Needs Love

Aug 09, 2024  on Shopify

zendrop's service is excellent, and for those who need to ship on a daily basis, this service is well worth it.

Mijn winkel

Aug 09, 2024  on Shopify

I just started with zendrop and it is really great with a friendly, fast and professional helpdesk.

Stärkere Strähnen

Aug 09, 2024  on Shopify

Juan helped me resolve my store connection issue with ease

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