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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,009)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Holulu

Aug 15, 2024  on Shopify

Great service! There was an issue with stock, ZenDrop reached out to me. I was on chat with Nyka, who was in contact with the supplier. Nyka offered great service, and we solved the problem. Works well and efficient.

Design Your Day

Aug 14, 2024  on Shopify

Absolutely great customer service. Fast response and great friendly staff

gogotrends

Aug 14, 2024  on Shopify

Fast and to-the-point service :-)

The Dyna Grip ™

Aug 14, 2024  on Shopify

well today i had a technical problem with my account, i entered the chat support with canceling my account in mind, and now am here with a five star review, so you can pretty much guess their customer support was over the rood and fixed my problem very well.

Home

Aug 14, 2024  on Shopify

great help easy to link with shopify great products easy access

Glamours Gadgets

Aug 14, 2024  on Shopify

Juan was so helpful! You guys are doing a great job!

Drinkee.

Aug 14, 2024  on Shopify

My Store

Aug 14, 2024  on Shopify

I had issue with linking my store and product, the agent Juan was very professional and helped me solve the problem in less than few minutes

AlleyNetworks

Aug 14, 2024  on Shopify

Zendrop is my absolute favorite for dropshipping! Their customer support is excellent, and they have live chat, which is super helpful. Plus, they can find any product I need in less than two days. Zendrop is a game-changer!

Cosmo Goods

Aug 13, 2024  on Shopify

I had an excellent experience with customer service recently. Jobelle was incredibly helpful in resolving an issue with the fulfillment of my orders. I was initially worried that the problem might be complex, but it turned out to be a simple fix, thanks to her quick and efficient support. I highly recommend their support services!

Millennial Car Essentials

Aug 13, 2024  on Shopify

Nyka was a great help and assisted with my first order. I left the chat without any questions. The website and order section was easy to follow once she pointed out what I needed to do. Thanks again!

Revaria

Aug 13, 2024  on Shopify

Zendrop also offers great support whenever i have any kinds of questions.

AwakenPartner

Aug 13, 2024  on Shopify

Very helpful and fast response

Labbiy

Aug 13, 2024  on Shopify

Excellent customer service! The app is superb and interactive.

JCN Associates

Aug 13, 2024  on Shopify

I'm amazed! I didn't expect an app like this to exist. The customer service is superb. A big thanks to Juan for helping me every step of the way and answering all my queries directly and to the point!

Mindful Motions

Aug 13, 2024  on Shopify

Very good customer service, instantly responds and extremely helpful. Would recommend

Game Haven X

Aug 12, 2024  on Shopify

10/10 with help quick and easy! they staff are nice and they will help you with any issue you have

Sarahbeauty

Aug 12, 2024  on Shopify

Satisfied with the Customer service

Orion Solutions

Aug 12, 2024  on Shopify

Being new to the industry I have to say that the folks at Zendrop are very efficient and knowledgeable. They get back to you fast and always with a fantastic attitude, much appreciated

My Store

Aug 12, 2024  on Shopify

I’m very happy with the service and excited to move forward

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