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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,009)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Mood-Tech

Sep 11, 2024  on Shopify

Jobelle was incredibly helpful! I had an amazing experience with the Zendrop support team, specifically Jobelle. She patiently guided me through the process of sourcing products and provided clear, timely updates. Her professionalism and dedication truly made the process seamless. Highly recommend Zendrop for anyone looking for efficient dropshipping solutions with top-notch customer support!

Epicatch

Sep 11, 2024  on Shopify

I'm new here but my first experience is that the customer service is very fast and accurate with solving my issue, thanks!

Glamorize Hair & Beauty

Sep 11, 2024  on Shopify

Working w/ Zendrop on managing a few orders in transit, one order had sat for a few days without any movement, contacted their support team, and Darlene assisted me straight away with a few updates in between and got working on the problem / solution. Also, she gave me alternative's on what the issue could be but overall she sorted out the issue of tracking in about 48 hours from the time i reported and got the package moving and on it's way. Great service and kept me updated all the way.

Grace & Co

Sep 11, 2024  on Shopify

So far great experience, the service team are very quick to respond to any sourcing or product specific queries.

Oh.N.G!

Sep 11, 2024  on Shopify

Molly helped me a lot. Thank you so much.

Optixi

Sep 10, 2024  on Shopify

We recently had an amazing experience with Zendrop's team, specifically with Shiza. So far our experience with Zendrop has been seamless and enjoyable. Highly recommend their service!

VIPCHOC.COM

Sep 10, 2024  on Shopify

The best kindest and most patient customer service! So respectful and understanding! A+ and 5 Stars!

Great Ideas Store

Sep 10, 2024  on Shopify

I got help immediately on my issue. So far I have 3 Shoptify stores. If you're serious about your website and e-commerce, I highly recommend Shopify.

Sparkle

Sep 10, 2024  on Shopify

The Support is so awsome

bablshop

Sep 10, 2024  on Shopify

I recently started my journey in e-commerce, and I'm so impressed with Zendrop's support! Every question I've had was answered quickly and thoroughly. Their customer service is outstanding and has made the whole process so much easier. If you're looking for a reliable platform with excellent support, I highly recommend Zendrop!

Silkwyn

Sep 10, 2024  on Shopify

What they have done for our business is incredible. The ease of sorting through products and identifying what will work for our brand has changed the dynamics of our business and allowed us to reach new heights of success.

MystifyOfficial

Sep 10, 2024  on Shopify

The support team is very good with fast response times, everything is effortless and easy to get done.

Shrilux

Sep 09, 2024  on Shopify

really enjoyed.

tecnonline SP

Sep 09, 2024  on Shopify

Very top app

PicShop

Sep 09, 2024  on Shopify

Perfect assistance ! Mariane is an expert and very clear with explaining everything! Thank you so much for this professional support!

My Store

Sep 09, 2024  on Shopify

Zendrop is clearly dedicated to delivering a great service, they are adding new tools all the time and easy to talk too when you need assistance!

Boutique Ecom

Sep 08, 2024  on Shopify

très bon site je valide et je recommande fortement

My Store

Sep 08, 2024  on Shopify

Aww man im so thankful for the help from Mariane Customer servicing. Man she was just Excellent i appreciated her help she solved the problem fast she was cool as thank you again

HandyShop

Sep 08, 2024  on Shopify

CHARGING FOR NOTHING AFTER I ASKED TO REMOVE AND CANCELL SUBSCRIPTION!!!

Upright

Sep 08, 2024  on Shopify

Truly exceptional customer support, i would give 10 stars and above. They are friendly, fast and are with you every step of the way.

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