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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,009)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Aventra Beauty

Oct 01, 2024  on Shopify

Great experience so far, good(quick) customer support and always helpful with resolving issues

Retro Product

Oct 01, 2024  on Shopify

Zendrop is a great app for Dropshipping even for a beginner like me. Juan one of the Customer Support Team Member helped me a lot. He is really Generous person. Thanks again Juan.

floralle

Oct 01, 2024  on Shopify

Great customer service

Wintique

Sep 30, 2024  on Shopify

I had a question about a problem I was experiencing and I got help within minutes. The help I got was really good and helped me with the problem! 5 stars 100%

Mibero - Oslo

Sep 30, 2024  on Shopify

Goede klantenservice, snelle levering

2dayfinds

Sep 30, 2024  on Shopify

I had an issue connecting my store to Zendrop, and was in contact with their team for four days until Shiza took over the chat. She was responsive and fixed the issue in no time. Thank you :) I'm only giving four starts not five because of the time I had to wait for someone to respond to me.

RebelFeet

Sep 30, 2024  on Shopify

Muy profesionales y ayudan en todo lo posible, una atención al cliente excelente

BLANK

Sep 30, 2024  on Shopify

really good customer service and one of the best free platforms for order fulfillment. I recommend it.

Mini Tales

Sep 30, 2024  on Shopify

10/10 assistance and very good quality products

Gentiva

Sep 30, 2024  on Shopify

i had a probleem i couldnt solve, but thanks to the support team helping me solve the issue, i can now continue enjoying zendrop

ByLouri

Sep 30, 2024  on Shopify

Zendrop is echt dé app die je moet hebben als startende dropshipper. Het bevat alle informatie, stap voor stap uitgelegd. En ze hebben een super goede klantenservice die je 24/7 kan bereiken, en die je snel en uitgebreid te woord staan!

Your Success Today LLC

Sep 30, 2024  on Shopify

I have used Zendrop Support several times. They have always been prompt when replying and in resolving any issue that I had.

Soundless Cloud

Sep 30, 2024  on Shopify

Great customer service

Lou&Lixi

Sep 30, 2024  on Shopify

Great customer service and very easy to use. Products are solid and a great testing ground for new ideas. The branding features make all the difference for us.

Harlinger

Sep 30, 2024  on Shopify

So far the access to products is great- wide variety and seems to be good quality. Shipping does take long for certain areas, though prices are reasonable, for both products and shipping. I had misunderstood an issue and was it handled with much patience from the team.

Linarium Atelier

Sep 30, 2024  on Shopify

Very useful app, the team is great and are always there to help! A bit pricey but you get what you want from it and more

MiniMark

Sep 29, 2024  on Shopify

one of the best service

AMERICAS GADGET

Sep 29, 2024  on Shopify

Nyka from the support team went above and beyond to help me figure out and solve an issue I had due to a misunderstanding. She was clear, communicate effectively and kept me updated throughout the entire situation. My problem was fixed in a timely manner. Thank you Nyka!

Mr Pumpkin

Sep 29, 2024  on Shopify

Support was helpful and quick throughout most of the issues I have faced. Pretty good service if you ask me

Caydeen

Sep 29, 2024  on Shopify

i became the help i was needing from the customers support , im glad and happy for their support . Thank you again Jo & Janelle

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