I would sincerely thank the support team for answering my questions in details, especially Ms. Nina for here unmatched openness to answer each of my concern, leading to optimum in having a successful and enjoyable business journey. I would undoubtedly continue using Zendrop as I consider myself at the hand of the right support team. :)

I had a terrible experience with Zendrop. First of all, their shipping took about a month for my test product to reach me. Then, one of my customers has been waiting almost 2 whole months for her products to arrive, and they still haven’t! Not only that, but zendrop ai is horrible. If you need any customer support, you have to claw and dig around to find any help whatsoever. Finally, though they have many products on their site, many of the more popular products that are selling are not available, or are entirely too expensive to dropship with. Overall, would not recommend.

Used Zendrop for my fist Shopify store, and had a multiple-item order, some of which were out of stock unfortunately. Reached out to Support and Jacob was able to find an alternative and guide me on how to update the items in my store without breaking the entire setup. Great experience, professional and quick support team

Keeps the promises. Shop was configured and available from day one, with a huge selection of products to choose from for your store. Although I had some issues starting and setting up I was assisted professionally via Instagram and email, making sure everything goes to plan and works as intended.

Every product I ordered through ZenDrop is mediocre at best and often the description is a lie. I ordered a "premium leather jacket" which turned out to be vinyl, a "cashmere sweater" that doesn't feel like cashmere at all and nearly ordered "premium leather oxfords" that were vinyl uppers. When I asked for a refund they refused. Don't use this company

As someone new to dropshipping, this app has been a game-changer. It’s easy to use, beginner-friendly, and makes getting started simple. The customer support is also excellent—quick, helpful, and professional. Highly recommend for anyone starting out!

I installed this app and did not use it. In their description, they say that they will charge you for usage but they went on to take money from my account. It seems like they use the word usage to blind people to subscribe to their services so that you think that you will only be charged when you have sold sold their products. I want my money back! How can i pay 60 dollars for nothing?

I was having some issues setting up my store and linking it to Zendrop but the staff was very helpful. Jacob was soo helpful with reporting a bug that occured when I was adding products in zendrop to my store. Kristia was extremely helpful with helping me sort out my delivery and shipping settings along with helping me purchase a sample from my store. Zendrop staff has been so supportive in guiding me through my experience of setting up a store. Thank you

Zendrop's customer service is very responsive, attentive and efficient. They respond quickly to requests and provide concrete solutions, which really makes store management easier.

Easiest Dropshipping system out there. Sign up, find products, get orders, fulfill them. They make it as easy as possible. Customer Service is top notch too.

Extremely small product selection, insane shipping times and shipping costs and they're constantly trying to upsell other services (discover winning ads with this, become a master trader with that etc.). They don't offer any chat/help, all in all it looks like they're here not "for the money" per se, but to trick you out of your money. In any case, that's what I got from them. I don't mean to imply they're doing anything shady, they're just not as up-front as they should be.

I've found this company almost impossible to work with effectively. If there are too many variations I can't import them into Shopify, and the alternative is so time consuming. You would think Zendrop could create a simple download CSV file for easy manipulation and management of imports. I've run into a ton of technical glitches where things don't work like they are supposed to. I added products that were supposedly fulfilled by Zendrop to my shop, but when it's time to fulfill the orders I'm told I have to link the product, but the link product button doesn't work. I've tried several ways to get help, but it's all AI bots now and all I get are instructions given in the chatbot but there is no way to talk to a live person. Also, the instructions I was given with the "self help" article didn't work. But again, no way to actually talk to someone. The only way I can talk to a real person and that is if there is really a person on the other end is through email, so even though I have orders I need fulfilled there is no way to fulfill them and there is no one I can talk to about fulfilling them. If Zendrop is a real company, they need to keep real people available to answer questions when we need them answered. I had such high hopes, but with so many issues, and no support, I'll have to find another dropshipper who actually feels the need to take care of their customers when help is needed.

I recently had an amazing experience with Zendrop's customer service team. From the moment I reached out, they were prompt, professional, and genuinely helpful. My issue was resolved quickly and efficiently, and the representative I spoke with was friendly and knowledgeable. It's clear that Zendrop truly values its customers and goes the extra mile to provide top-notch support. I’m very impressed and will definitely continue using their services. Highly recommended!

Terrible service Terrible platform with constant delays, awful support, and very limited growth potential. I don’t recommend it. My package went missing and they said they can only issue a refund after 60 days… unbelievable.

Honestly an amazing dropshipping service, they provide an amazing user experience, with even greater ways to add products to your shop. The customer support is always super quick and they solve and help you step by step. It's definitely worth the money. I would recommend this to anyone who is just starting out, and to experienced dropshippers!

Zendrop has been a game-changer for my Shopify store. The platform is easy to use, the product catalog is well-organized, and the fulfillment is smooth and reliable. What truly stands out is the customer support — Rose and the team are always kind, fast, and genuinely helpful. I feel like I have a partner on this journey, not just a service. Highly recommended if you want peace of mind with your dropshipping business!

Zendrop was one of the best suppliers if you're dedicated to run your business in USA and providing fast delivery to your customers and zendrop has the best and instant live agent who'll help you and guide you for everything so if anyone is really serious in business, they can choose zendrop without any doubt

Great experience so far. New to Zendrop. Had a payment problem. Customer Service was a pleasant experience. After answering some prompts about my issue, I got directed to Hasnain, who handle my payment issues. He worked out the issue and everything was good to go again.

I have tried many other suppliers out there and i can tell you that Zendrop is by far the best out there. Their reply is always fast, shipping time and automatic fulfilling is great! I have definately found my supplier for all my stores. Liezel was also very helpful and Knowledgeable with all my questions and concerns. I HIGHLY RECOMMEND Zendrop!

I've had a consistently disappointing experience with Zendrop to date. The customer service is poor, and the fulfilment standards are well below expectations. Multiple customer orders have needed to be refunded due to inconsistencies in product quality and colour. What’s not made clear upfront is that a single order may be fulfilled by multiple suppliers, leading to mismatched items arriving with the customer. In cases where only part of the order is incorrect, Zendrop will only refund the item that is wrong—even though the entire order has to be refunded to the customer, as it no longer meets their expectations. This leaves the seller to absorb the full cost of refunds, lost ad spend, and a damaged customer relationship. The support team is extremely limited—I’ve spoken to the same few agents repeatedly—and unfortunately, they’ve offered little resolution or accountability. They do not have a complaints process so you are stuck in a loop of tickets and chats. Even worse, some customers received items made from materials that didn’t match the product listing, suggesting there’s no quality assurance process in place. (was supposed to be memory foam as listed, item arrived with cotton filling and I was told thats ok as it was "memory cotton" wtf) Overall, the platform lacks transparency, reliability, and proper support. I would strongly recommend working directly with vetted AliExpress suppliers instead to avoid the added fees, poor communication, and lack of quality control that has come to define my experience with Zendrop. AVOID