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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,524)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Seren-ova

Nov 06, 2024  on Shopify

Absolutely amazing. from products to assistance! Mariane was so quick to help with my query and so friendly!! TOP level support

Alemsy

Nov 06, 2024  on Shopify

I am very satisfied with Zendrop! I regularly have questions and am always answered very quickly and politely. Top service!

AlphaScalp

Nov 06, 2024  on Shopify

Great customer service. Answered all my questions right away. Recommend big time

My Store

Nov 06, 2024  on Shopify

I cannot figure out how to use it, I figure out the process

Mi tienda

Nov 05, 2024  on Shopify

Muy atentos para cualquier duda y cualquier reclamo 10 de 10

Valora

Nov 05, 2024  on Shopify

great support

My Store

Nov 05, 2024  on Shopify

My boy Leigh is so helpful. He should be the next CEO of the company. He was on support with me for an hour and was so kind and helpful and figured out the problem I was having. 10/10 for Leigh Shopify should be very grateful to have him. Thanks Leigh

Pekis

Nov 05, 2024  on Shopify

Gracias por el exelente servicio al cliente, en especial a Mariane :)

Pet plate pantry

Nov 05, 2024  on Shopify

Hi , I have been terminated the zendrop from my Shopify store as somebody tried to create orders from my shop. While I uninstalled the zendrop from my store they have billed me of 39.42£ . Now I am trying to get in touch with zendrop but I can’t get access to them. Weather it’s a third party but how I gonna know that they not going to charge me next month . I had not set up that time .

DriveLux

Nov 05, 2024  on Shopify

Easy to navigate, great support agents, overall one of the best apps you could use for Shopify.

Shop the Future with Safana

Nov 05, 2024  on Shopify

The supporting team is guiding and responding very fast.. thanks to them.!

Healiby

Nov 05, 2024  on Shopify

Very helpfull stuff. Big selection of products and option to find new products and it actually works. I found a product I want to sell, requested it and the next day it was ready to sell.

GIGI's Store

Nov 05, 2024  on Shopify

good and fast

Naturglow

Nov 05, 2024  on Shopify

Great Customer Service

Dzineprintz Store

Nov 05, 2024  on Shopify

I have not placed an order with Zendrop for some time and forgot the process, the help desk team were very helpful and fast and were able to help me with every question I had in regards to my order and the process. Thanks Team

AirTag Trackers

Nov 04, 2024  on Shopify

best costumers support ever really i love them helpfull and my costumer support assist was Markgil and he really helped me alot <3

Oredon Shop

Nov 04, 2024  on Shopify

I started selling a product through Zendrop and invested heavily in advertising, only to find out later that it went out of stock without any notice. Zendrop's only 'solution' was to suggest a replacement item that didn’t even remotely match what I was originally selling. After all the time, effort, and money I had poured into promoting this product, Zendrop left me with no other option than to refund the customers – completely disregarding my advertising expenses and the financial loss on my end. This level of service is unacceptable. Zendrop should be supporting new sellers, not trapping them in situations where they end up bearing all the risk and cost alone. Absolutely disappointing!

GolfThing

Nov 04, 2024  on Shopify

Always readily available to help when required.

ChargeX

Nov 04, 2024  on Shopify

Its always the best support I have on Zendrop, the attention, the time they answer, Its always a great experience in the app

The Mini Scope

Nov 04, 2024  on Shopify

Good!

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