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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,423)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Flashylashes

Nov 19, 2024  on Shopify

I am very satisfied with the support. I had an issue with an order that just came in, as it wasn't showing up in the Zendrop "Orders." I contacted support and received a very quick response from the lovely Jo Anne, who was able to provide me with an answer right away. Thank you for the help. I haven't been using Zendrop for long, but I have no complaints so far. Thanks for the help, Jo Anne, and here's to a great collaboration!

My Store

Nov 19, 2024  on Shopify

No complaints. I've never seen an agent provide such excellent assistance to a customer all day long.

FlameAura

Nov 19, 2024  on Shopify

Blissful Store

Nov 18, 2024  on Shopify

I can't thank Marqil from Zendrop enough for his incredible support! His effortless dedication, patience, and kindness have made every interaction such a positive experience. Marqil consistently goes above and beyond, always eager to offer his unwavering support and ensure every concern is addressed with the utmost care. A big shoutout to the entire Zendrop advisory team as well! They are truly exceptional—always kind, approachable, and committed to finding effective solutions to any problem. Their proactive and solution-oriented approach makes working with Zendrop a seamless and enjoyable experience. Thank you, Marqil and the Zendrop team, for setting the gold standard in customer support. You’ve earned a customer for life!

Sno's Finds

Nov 18, 2024  on Shopify

understanding, knowledgeable and willing to help

Tiger&Lily

Nov 18, 2024  on Shopify

Zendrop Customer service and chat system is fantastic! Very helpful and quick! The App I am just learning, and they are great at answering all my questions! They also sourced a product for me in so quick it was awesome! Lots of cool features and print on demand as well.

ExpressVie

Nov 18, 2024  on Shopify

As a begginner dropshipper Zendrop has been a life saver for me, way more simple o use than the other fullfillment service i have tried and a very helpful team

Luxe & Butterflies

Nov 18, 2024  on Shopify

Lots of support!

Funki Threads

Nov 18, 2024  on Shopify

Zendrop is awesome! They have great support and a ton of great resources and one to one help!

KawaiiComforts

Nov 18, 2024  on Shopify

Very helpful customer support, i was trying to resolve the issue and they said that the developer team is gonna may take 24-48hours.. I didn't expect to be that fast, because as soon as i check, after just 20 minutes they fixed everything, 5 stars, recommend

Mystique Lotus Wellness Haven

Nov 18, 2024  on Shopify

5 Stars for Jo Anne and her fast response and help. I love Zendrop so far although my store hasn't kicked off yet it's been a great experience learning and getting help in fixing up my store.

True Essential

Nov 18, 2024  on Shopify

Nitch

Nov 18, 2024  on Shopify

HSMH STORE

Nov 18, 2024  on Shopify

It is good to navigate and different plan options

Jazmin Jewels

Nov 18, 2024  on Shopify

Customer service is excellent! Faye replied very quickly and was very helpful.

Cuubby

Nov 18, 2024  on Shopify

Great customer service - always ready and available to help for a quick chat to resolve any issues.

Starlight Mill

Nov 17, 2024  on Shopify

As a beginner to the dropshipping world and shopify I must say that Zendrop has the best support for any setup issues and general help. Everyone has been kind and encouraging. The app is easy to use and understand. I can clearly see product and shipping costs which helps adding new products quickly.

Quotex Lancers

Nov 17, 2024  on Shopify

My Store

Nov 17, 2024  on Shopify

Its a very good opportunity for peoples who wants to be a part in the e commerce business!

VitalGlam - Natural Products of Korea and the Far East

Nov 17, 2024  on Shopify

I would like to express my sincere gratitude for your prompt response, problem-solving skills, resolution of the issue, and courteous communication. Your assistance has greatly facilitated our work.

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