Zendrop App Review: Features, Pros & Cons for Shopify

Customer reviews: Zendrop ‑ Dropshipping & POD

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,522)

Overall rating

4.7

5

1,771
4

176
3

28
2

9
1

73

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

Exceptional customer support, with knowledgeable and responsive service agents.
User-friendly interface suitable for both beginners and experienced users.
Seamless integration with platforms like Shopify.
Vast product catalog with easy syncing and fulfillment.
Automated order handling, saving time and reducing manual tasks.

Common Concerns

Issues with billing transparency and unexpected charges.
Technical problems, such as website bugs and error messages.
Reports of subpar product quality and insufficient product information.
Delays in product delivery and handling.
Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Himalayan Paw

Nov 14, 2024 on Shopify

GG’s Palace

Nov 14, 2024 on Shopify

Ive had a great experience with all the zendrop live agents. They have all helped me with my orders, and helped me have a great experience. Usman and Jemima have been great.

Bliss Beauty

Nov 14, 2024 on Shopify

Amazing customer service

Essentials Edge

Nov 14, 2024 on Shopify

Mariane was an amazing help today. Fast, on-point resolution.

Ease Fun Life Store

Nov 14, 2024 on Shopify

Amazing customer support! Thank you.

Givoora

Nov 14, 2024 on Shopify

Zendrop is fantastic. Specially their customer service. I cant describe how reliable and always responds promptly,. Thanks team

My Store

Nov 14, 2024 on Shopify

charged 18 euro without warning

SHIMMERA

Nov 14, 2024 on Shopify

Being Broad

Nov 14, 2024 on Shopify

Very easy to manage everything with zendrop. Very helpful customer service.

TiBell

Nov 14, 2024 on Shopify

Ha sido de mucha ayuda, nos ha respondido todas nuestras dudas en tiempo real y con gente de verdad

Mi tienda

Nov 13, 2024 on Shopify

The customer service was great, Markgil the person that help me in processing was amazing

1stopshopzone

Nov 13, 2024 on Shopify

I was pleasantly surprised by the quality of this product! The shipping was incredibly fast, and the item arrived in perfect condition. The customer service team was also very helpful in answering my questions. I would recommend Zendrop to others.

The Fox Hideout

Nov 13, 2024 on Shopify

Awesome

LemonLoot

Nov 13, 2024 on Shopify

Great Service! I am truly delighted

glimely

Nov 13, 2024 on Shopify

Top Tier customer service, fast reply times and always a solution. Can definitely recommend!

aurorasilhouette

Nov 13, 2024 on Shopify

If you want to lose money, go ahead and work with this company. They claim a max processing time of 5 days, but that’s a joke. After waiting 5 days for a product I was selling, I reached out to customer support and found out the product was still in production. This meant I had to cancel orders and take a loss. On top of that, they won’t refund your ad costs even though the delays are their fault. And guess what? This didn’t just happen once it happened twice. The second time, I checked in with customer support after 3 days to make sure everything was on track. They told me it was all good, but two days later, I found out the supplier was still in production. To make things worse, their product prices are about double what you’d find on other platforms. And to top it all off, you’re paying $79 just to cancel your orders. Ridiculous.

RCorrea varieties

Nov 13, 2024 on Shopify

my experience so far its been great. Just starting this business and have some knowledge in computer but not expert at all.This app is pretty user friendly and would recommended to anyone wanting to start a e-commerce business. Thank you Zendrop.

Favolo

Nov 13, 2024 on Shopify

Devorijewelry

Nov 13, 2024 on Shopify

Great communication with support. They got back to me quickly with a direct answer to my question. Very helpful. Good service.

Sleazegear

Nov 13, 2024 on Shopify

Liezel helped me great customer support service