I just started drop shipping and the process can be confusing, and I made an error. Zendrop fixed it so quickly and easily that I was impressed. Thank you so much

Always very helpful

Customer service has had prompt replies.

Schnelle Antworten wenn man Fragen hat.

En general cubre todos los puntos, excepto en LATAM, ya que los costos de envío son demasiado altos, y terminan quitando margen, pero sin incluir eso, es resto de la aplicación es perfecta, el soporte técnico, las variantes, los productos, realmente se esmeran por tener un buen servicio

Customer service is very fast and effective, they cleared up all my doubts. Many thanks to the entire Zendrop team.

Highly recommended. The assistance from the agents has been fabulous, they have attended to each suggestion I have, they are interested in following up and if in the end they can solve the problem. With the request for products from the catalog they are super efficient and fast, without a doubt it makes the experience much easier for novices and Dropshipping professionals will surely find a good ally in them. They are super cracks. Today, 11/26/24, the customer service executive Faye extended her great help to me and solved a problem where she really showed me the commitment she has towards the community. In a short time, she helped me and provided me with the access tools so that I could move forward normally. I hope you have the good fortune of being assisted by her person.

Avoid them!!! Our experience with Zendrop has been extremely disappointing and has negatively impacted our small business. While they do offer refunds when we need to refund our customers (which is appreciated), this policy doesn’t make up for the sheer volume of issues we’ve faced. Here are the key problems: Unhappy Customers: We've had a significant number of orders returned to sender due to Zendrop's inability to meet proper delivery deadlines. This has resulted in us having to refund nearly a third of our orders. Incompetent Support: Their customer service is incompetent most of the time and takes forever to respond to concerns. Instead of resolving issues efficiently, we’re often left waiting with no real answers. Sudden Price Increases: We've experienced sudden and unexplained increases in product costs, making it difficult to maintain profit margins and serve our customers effectively. Constant Refunds: While their refund policy is the one positive, it’s not a great feature when we have to rely on it constantly because they can’t fulfill orders properly. Zendrop's selection, especially with U.S.-based suppliers, is extremely limited, which makes it difficult to find quality, competitive products for our customers. On top of this, their products are significantly overpriced, and the shipping costs are absurdly high in comparison with their competitors. The inflated prices and lack of variety make it nearly impossible to maintain profit margins or offer value to customers. For a platform that advertises convenience and quality, their offering falls far short of expectations. Zendrop’s inability to handle fulfillment reliably has cost us not just money but also the trust of our customers. For small businesses like ours, every interaction matters, and unfortunately, Zendrop has failed to meet even the most basic expectations of a third-party fulfillment provider. We cannot recommend Zendrop to other small business owners and are transitioning to a new supplier to avoid further damage to our brand.

SHIZA -SHE WAS MY BEST SUPPORT :*

Overall, excellent product selection & platform. I am disappointed in the dashboard when it comes to seeing order status. Although customer service is excellent, I shouldn't have to talk to them to find the status of all orders. Once fulfillment is requested, it completely disappears from the dashboard.

Great, easy to use app with many products. Pairing is easy and customer support is always ready. Definitely recommend!

yes, i would because the customer service is amazing and i truly recommend it.

I am extremely satisfied! They are super quick to assist and always incredibly friendly. Truly a top-notch service you can rely on!

Zendrop ha sido una herramienta increíble para mi negocio. Su plataforma es fácil de usar y ha simplificado completamente el proceso de gestión de pedidos y envíos internacionales. La variedad de productos, la velocidad de procesamiento y el soporte al cliente han superado mis expectativas. Además, la integración con Shopify ha sido perfecta, lo que me ha permitido centrarme en hacer crecer mi tienda en lugar de preocuparme por la logística. Definitivamente recomendaría Zendrop a cualquier emprendedor que busque eficiencia y confiabilidad en su negocio de dropshipping. ¡Gracias por hacer las cosas tan simples!

C'est magnifique comme application

quick and very helpfull

Fast communication and help in any issue that I had so far. Thanks!

I encountered an issue disconnecting my TikTok Shop from Zendrop without disrupting operations. Resolving it required about an hour of collaboration between Zendrop and TikTok, as the disconnection couldn't be handled directly within Zendrop. Both representatives remained patient and persistent, ensuring all questions were addressed and solutions explored. Ultimately, TikTok resolved the issue, but the teamwork provided valuable insights. This experience highlights the importance of preparing for similar challenges in the future. We successfully achieved the desired outcome thanks to Zendrop's 24/7 customer support.

Excellent Customer Service. Khubaib was really on point and guided me really well.

They are very good, make everything easy, Nyka is great and help you wiht ANYTHING. Amazing platform.