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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,523)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

The Dog Charmer

Jan 02, 2025  on Shopify

Customer support is always quick and helpful, thank you!

BabeMine

Jan 02, 2025  on Shopify

excellent customer service

MamySports

Jan 02, 2025  on Shopify

My issue with those drop-ship apps is that they make u you the monthly fees! plus they charge you the higher price for the product! so either take your profit from the product or the monthly subscription! so for that i have stopped using them! very expensive usage fees for low bar quality products!

Novendy

Jan 02, 2025  on Shopify

The best one

FitnessAura

Jan 02, 2025  on Shopify

Thank you for your help I am very satisfied

Goodfella

Jan 01, 2025  on Shopify

Nightmare, I deleted after two days and got billed $45.64. Do not install this app to try it out because you will get billed.

Modishs

Dec 31, 2024  on Shopify

Zendrop is a total scam I went for a free plan and then they just automatically charge me 95 dollars that I wasn’t aware of through my account so be aware who you do business eith

Tuaylla Beauty

Dec 29, 2024  on Shopify

I'm new in Dropsshipping, but the best choice is getting ahead with an aget than I found Zendrop, easy to setup, amazing platform, amazing products and the most important amazing support, always polite and very very very helpful, I higly recommend this platform, It provides all you need to start an amazing business!

EJ's Mini Mall

Dec 29, 2024  on Shopify

Had a great team member who took care of the questions I was able to respond in a shortly manner the individual have excellence performance

The Comfy Life

Dec 29, 2024  on Shopify

Hasta el momento muy facil de hacer a integracion y el servicio al cliente ha sido muy bueno al momento de resolver dudas, es mi primera vez usando ZENDROP. todavia no he empezado a vender ya que estoy organizando la tienda pero se ve muy intresante

Cosmoze

Dec 29, 2024  on Shopify

Excellente plateforme, support très efficace et réactif

Wonder Select

Dec 28, 2024  on Shopify

Trendy Vault Trove

Dec 28, 2024  on Shopify

Agent Khubaib was helpful in processing the refund request from my customer's order.

GNS Beauty & Personal Care

Dec 28, 2024  on Shopify

I'm new to the whole dropshipping scene. Zendrop has done a great job getting me up and running. One critique... Be clear to explain the different warehouses that the product is in. This is important because if you put your products on TikTok, they absolutely do not like products being shipped outside the U.S. So I would make sure to only add products from the Zendrop US warehouse. There customer service is great and they have helped a lot. Thanks Zendrop! 12/29/24 Update: Khubaib helped me today and he was very thorough in explaining some things to me. Being fairly new, some situations I didn't know how to deal with and he helped greatly with that. Thanks Khubaib!

Sleetfeet

Dec 27, 2024  on Shopify

I had an amazing experience with Zendrop's customer support, especially with Khubaib, who went above and beyond to resolve my issues. Not only did he patiently assist with tracking and order delays, but he also helped me navigate technical issues with my Zendrop account and email changes. The customer service was fast, friendly, and incredibly helpful. They also gave me detailed information about Zendrop's services and even helped me apply for the Zendrop Select program. I highly recommend Zendrop for their outstanding customer support!

3 Little Things

Dec 27, 2024  on Shopify

Exceptional Support and Service – Zendrop Goes Above and Beyond I’ve had the pleasure of working with Zendrop for my business, and I can confidently say that their support and overall service are second to none. Whenever I’ve reached out for assistance, their team has been not only professional but also incredibly understanding and helpful. What truly sets Zendrop apart, though, is their genuine willingness to go above and beyond for their customers. Recently, when I needed to adjust my subscription due to some challenges in my business, the Zendrop team was quick to respond with an incredibly generous offer that exceeded my expectations. They didn’t just address my request—they showed a level of empathy and commitment that made me feel valued as a customer. It’s rare to find a company that combines capability with such a high standard of customer care. Zendrop is always reliable and quick to resolve any issue, and their willingness to help in any situation speaks volumes about their character. It’s clear that they truly care about the success of their users, and I’m grateful for their support. I wholeheartedly recommend Zendrop to anyone looking for a seamless, supportive platform for their business. They’re not just a service provider—they’re a partner who genuinely has your back. Thank you, Zendrop, for everything you do!

Wistful

Dec 27, 2024  on Shopify

great support . I rarely give feedback but I have to say it impressed me how fast the support is on zendrop

Mavorel

Dec 27, 2024  on Shopify

A great app! Faye provides is even better customer support:)

NUWELLTH

Dec 26, 2024  on Shopify

Amazing Experience with Zendrop and Jacob from Support! I've been using Zendrop for my Shopify store, and I couldn't be happier with the app and the support team. The app is incredibly user-friendly, making it so much easier to manage product sourcing and fulfillment. The product catalog is vast, and the seamless integration with Shopify is a game-changer for my business. A special shoutout to Jacob from support—he went above and beyond to help me with my queries. His quick responses, patience, and in-depth knowledge made all the difference. Jacob truly represents what exceptional customer service should be! If you're looking for a reliable app to streamline your dropshipping business, Zendrop is definitely worth it. Highly recommended!

SwingMate

Dec 25, 2024  on Shopify

Do not download the shopify app: Zendrop. If you are looking for a review and a reason to not download this app extension here it is. The app says free to download and free to use but then charges you excessively. The products on the app are all overpriced, easily broken, and resent to you from china and other places out of the country. I am very unsatisfied with Zendrop especially because of the scam the CEO has decided to use to make money. It is not right.

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