great support

Mir wurde schnell und freundlich weitergeholfen. Der Kundenservice ist super freundlich und sehr geduldig, was ich besonders schätze, da ich zum ersten Mal mit Zendrop arbeite. Vielen lieben Dank an das ganze Team!

Not a great experience. Most the products are great. I did purchase a vac that is cheap quality. I am un installing this app due to my customer order placed May 2. She placed two orders for herself and her daughter. The daughter's order was to be shipped to Hawaii and they dont ship there. It was up to me to catch that part. The company didn't even try to reach out before just cancelling the order as I could have changed the address and delivered myself. the second order was lost during shipping. I have reached out mulitiple times. I dont feel I cn trust this company with future sales as customer service is very important to me.

Watch out for the fine print! It all sounds great at first — “You only pay when you start making sales.” But in reality? Not quite. After setting everything up and getting started, boom! A $30 subscription fee shows up — even if you haven’t sold a single thing yet. I felt misled. The pricing model isn’t transparent, and the overall experience was frustrating. If you’re considering using Zendrop, make sure you read every line of the terms very carefully. I don’t recommend it. Transparency is key — and it was clearly missing here.

Quick and helpful customer support. Hasnain was able to explain everything as simple as it was. So much quicker and better than AutoDS. 100 % recommend Zendrop.

Honestly, great service. They make it really easy to communicate with the suppliers.

one thing i would say that its not like any other dropshipping software i have used so far, most of the other apps have chinese people that are talking with you in english and their english is not even great, but with the zendrop its completly oppisite to comminication is much clear also they have a branding system wich i havent used it yet but havent seen that offered in other platforms so its much better then the rest of them i can say.

Incredible Zendrop experience thanks to Liezel (“Liz”)! After six months of trying to build my own dropshipping store, I lost a lot of money—paying folks to help me, and even falling for a few scams along the way. Nothing seemed to work… until I reached out to Zendrop. In just one hour, Liz jumped in and fixed the problem no one else could resolve. Her support was fast, clear, and effective—everything a beginner entrepreneur could hope for. I truly believe that without her help, I would have kept losing money. Why Zendrop (and Liz) stand out she even heard my story and felt my frustration and try and did her best , now my life is change for ever not just me but my 2 kids and my parents, thanks to Liz from dropshipping i wish i can hug Liz . thank u girl God bless you and your family , bottom line i would recommend every to choose zendrop their customer service is great . they save me when i was about the last second to gave up, thanks to Liz honestly i can stop praising her and i hope she see this.

Zendrop isn't able to perform what they advertise. I gave 2 stars because they at least fulfilled the orders (barely) but there have been so many problems with fulfillment. My first product took 5 weeks to get the customer, second product took 4 weeks. There were packages that got sent back to the warehouse but nobody notified me, 2 out of my 8 orders were missing a key component. I tried to use the Amazon supplier but the items listed aren't accurate. They may confirm that the product is available, but it can go out of stock as soon as you fulfill the order. When I reached out to support, Brenda said "Unfortunately, inventory levels can change rapidly in dropshipping. The product was available when you placed your order, but the supplier's stock was depleted shortly after." The only thing that is good about Zendrop is their support. Even then not every response is accurate. I was told Amazon products get shipped in plain packaging, then it arrives in Amazon packaging. Not really sure how to use them for fulfillment when I can't trust if/when the product will be fulfilled. I've been trying to use them for over a year to get my store off the ground, I give up

support réactif via le Chat (Module 3: How to Get Help from Zendrop Support). les produits sont quali, en ce qui concerne le délai de livraison je pense que c'est correct, à voir au fil des commandes et par la suite afin d'avoir un délai de livraison plus rapide. l'option "autre" d'en le Chat serait bien pour joindre plus rapidement le support humain dans les cas particuliers. Sinon je recommande pour la fiabilité et les tarifs forfaits sont correctes et ça filtre la qualité des produits donc c'est top !

Superb support team! Well done!

Zendrop’s Shopify app description is not truthful — especially the claim that you can: “Build your brand by adding your custom branding to your orders.” That line is completely misleading. I subscribed to the $79/month Plus plan specifically for this feature. But once I paid, I was told that actual custom branding (like custom packaging or logo printing) is not included unless you apply to a separate “Private Agent Program” — which requires 10+ orders/day or $15,000/month in sales to even qualify. This is nowhere mentioned in their app listing or pricing page. What you actually get with the Plus plan is just a thank-you card, not proper branding. This is a textbook bait-and-switch tactic. The feature that convinced me to subscribe was locked behind undisclosed restrictions. I did receive a refund after escalating the issue, but this kind of marketing should not be allowed on the Shopify App Store. If you’re a new merchant trying to build a brand: be careful — this app does not deliver what it advertises.

Zendrop broke everything we built We trusted them with a fast-growing store, gave them serious volume, and even paid for their premium plan thinking this would be a long-term partnership. But Zendrop failed us at every level. They increased product prices silently, with no notice, forcing us to rebuild our entire offer. Then, just as we fixed things and launched new campaigns, they let our supplier run out of stock without a single alert or warning. Not a single update. We only found out after spending money on ads and getting flooded with new orders that we could not fulfill. Support? Absolutely useless. Same generic replies every time. They said they were working on it, but nothing happened. Our team kept following up, while Zendrop quietly closed tickets without solving anything. This is not support, this is abandonment. We were prepared to scale hard. Our campaigns were running, everything was optimized, and the business was growing daily. Zendrop stopped it all. They delayed us for weeks, killed customer trust, and left us with refund messes and bad reviews to clean up. Zendrop is not built for serious sellers. Their backend is broken, their systems are unreliable, and their agents are not trained to handle real volume or urgency. We came in ready to build a big brand. Now we are walking away with lessons, losses, and a promise to warn every serious seller do not rely on Zendrop.

Horrible experience. I tried out the app for 15 minutes, and had to uninstall and reinstall the app to troubleshoot. Apparently reinstalling the app means the 3 day "risk free trial" gets voided. I was then sent a notice saying I was being upgraded and billed for a $29/month plan that I did not agree to. I've now spent over an hour with Shopify and Zendrop support chats trying to get the charge cancelled.

Terrible service, careless choice of suppliers, product photos don’t match reality, support replies with canned responses, and they refuse to take responsibility for their own mistakes. Processing takes about a week, not 1–3 days, and shipping takes about a month, not 14 days as they claim. Lost around $4,000 because of them

Jo was fast and smooth in her answers

Installed the app into my website, came back 2 days later and the app took over my themes and auto submitted a ton of random products into my website and made them active without me doing any of this. On top of this, it then bumped my subscription up to the paid tier automatically. I removed everything, changed my theme back, and uninstalled the app.

I worked very hard for months to set up my shopify store and connected all the products I wanted to sell from Zendrop. My first order the item was out of stock. I was notified it was out of stock AFTER the order was placed then immediately received another email stating that the price went up. So I had to refund my first order. (that costs me money) My second order I placed personally and one out of the three items I ordered was out of stock and never received a notification what's so ever. I go back to Zendrop to check products and sure enough all of a sudden they say out of stock. Then I replace it with a different item just to go through the same thing when that item was in their catalog and then an hour later there was an order for that item and oh it's out of stock. This company sucks. I have now shut down my store and will have to find another supplier because Zendrop can't prove to me what inventory they have and what they don't. I also get messages saying they can not ship to this country. I am in the US and only selling to the US. This should not be an issue. Now their help is useless. It is an AI bot and until you tell it to contact a rep you just need to go through all the help files. When you do they say inventory changes minute to minute, then when you ask for help the bot tells you " Implement or enhance notification systems to alert both the business and the customers when items are close to being out of stock or completely out. Many ecommerce platforms offer plugins or built-in features for this purpose." Well Zendrop why am I not being notified when items go out of stock. I think i have received three notices of items I had on my store that either the price changed or the item was just no longer available before I turned on my store. Once I turned my store on I got nothing. This is not a way to do business. Now I have to go find multiple suppliers for my products and purchase inventory. This has got to be the worst experience I have ever had starting a business. Don't believe the gurus when they say drop shipping is the way to go that is a bunch of BS. Don't use this company they are horrible. As soon as I can fix my inventory and product issues. I will be asking for a full refund, which I doubt I will get. I just can't believe that people put up with this. Read the 5 star reviews and the first few I read both said my first order the item was out of stock but yet they still gave them a 5 star review because some help desk guy told them what was already in the help desk files. Don't get me wrong I get things go out of stock but so far 2/3 of items ordered through my store are out of stock and I go no notification. That just seems wrong to me.

I have recently started using Zendrop. Amazing items, great statistics, and amazing costumer support service! I have just encountered a little issue with fulfilling a test order and Maria (one of the employees there) helped me out and in under 3 minutes the problem was all solved! 5/5, highly recommend it

Thank you to the Zendrop team for their quick and helpful support — both email and live chat responses have been great. The platform is easy to use, offers a wide range of quality products at great prices, and the import process into Shopify is smooth and straightforward. Really happy with the experience so far!