Amazing customer service and app! I have been using Zendrop for the past year, my queries are always answered by their team on their online chat, products are of very high quality and seamless integration with Shopify. I'm able to fulfil items automatically for my customers as well as for TikTok Shop. I was using another dropshipping app previously but have fully transitioned over to using just Zendrop now because of the high standard you get with them. Would highly recommend.

Zendrop completely failed me. Their shipping times were inaccurate, and despite support promising a fix in a week, three months later the products still hadn’t reached their facility. This led to chargebacks, lost revenue, and damage to my business. They sell overpriced, low-quality items and leave issues unresolved. Based on other reviews, my experience isn’t unique. I’ll never use Zendrop again—and neither should you.

Excellent support! Shawn was very professional and solved my issue quickly. Everything works perfectly now. I highly recommend Zendrop for their efficiency and great customer service.

I haven’t started fulfilling orders yet, but Zendrop’s support team has been fantastic so far, quick, helpful, and professional. The platform is easy to use, and I feel confident moving forward. I look forward to the same reliability once I start processing orders.

Invoice #311400617500003 is wrong. I did not use the Zendrop - Dropshipping & POD. Please change the invoice. BR

This company is complete BS. Nothing but issues upon issues. And to top it off with their extensive track record of inconveniences, they charge PREMIUM for below-average quality products. Want to use the $200 credits you gained as a sign-up bonus? Sure no problem. They'll only allow you to contribute 10% of it towards their already overpriced cost of goods. Do yourself a favor and get in contact with a real sourcing agent. Not these rip offs. If you don't know how, take the initiative and youtube it. Literally guides out there.

I want to thank Jobelle from Zendrop for the excellent support and patience in helping me fix a shipping issue in my store. She guided me step by step with clear instructions, and now everything works perfectly. Very professional, kind, and truly cares about customer satisfaction. Thank you, Jobelle, you did a great job!

intentioanlly difficult to cancel subscription and uninstall.. extremely difficult to work with the support and no clear answers given as to whether i am actually unsubscribed or not after countless emails back and forth. the ap itself seems ok, but not great. so i went with an alternative however support here cannot tell me if i will continue to get billed, and cannot deactivate my account, and send me an email asking for my email address..? its just crazy how backwards they are in refusing to cancel my subscription and pretend to be confused as to my intentions to cancel.. poor support

They are really very helpful in every way, I am lucky to work with them, I would like to thank the entire Zendrop team from here.

Their customer care service is top-notch - Fast, available and patient. Thumbs up, Zendrop. I particularly appreciate Shawn for his time.

Nice app with plenty of options, but doesn't support bulk imports. Bad customer service. We were disturbed by AI-assisted replies of the customer service associate Nina Kayani.

Outstanding Customer Support from Zendrop! I recently had to make a change to a customer order (#1095), and the support team—especially Nina—was incredibly helpful and efficient throughout the process. They not only understood my request quickly but also updated the product variants exactly as needed so the correct items could be sent to my customer. Their communication was clear, friendly, and professional. I felt supported the entire time and really appreciated their dedication to solving the issue. It’s great to work with a team that truly cares about their users' success. Thank you, Zendrop (and Nina in particular), for such excellent service. Highly recommended!

un app passima essistenza inesesitente cosro alle stelle unamacchina mangia soldi non installatela.

Updated: Zendrop support team reached out, apologized for the inconvenience, returned the unexpected monthly fee. Customer service was very helpful to resolve my issue. Thank you! Shout out to Austin Zafar who helped me. Installed the app into my website, came back 2 days later and the app took over my themes and auto submitted a ton of random products into my website and made them active without me doing any of this. On top of this, it then bumped my subscription up to the paid tier automatically. I removed everything, changed my theme back, and uninstalled the app.

Scammed me out of $80 on one of my cc’s. The way the trial is set up when you download the app is deceptive. The “charge based on usage” is a complete lie. You’re charged regardless. There’s no real benefit to using this platform anyways. You’re basically paying a second middleman a monthly subscription for no reason. There’s hundreds of Chinese suppliers that charge ZERO fees, with FASTER shipping times, and far lower COGS.

This app zendrop cost me a lot of time granted I am new to this and maybe they saw me coming... I installed the free version unbeknownst to me it took over so many permissions all of my inventory I couldn't access I couldn't send emails I couldn't look at analytics nothing would work and I had no idea it was this app thanks to the Shopify AI I got it figured out.

I'm new to Zendrop and still in the setup phase of my store, as I'm currently integrating payment methods. Even though I haven't officially launched yet, I’m already impressed with the platform. The user interface is simple, clean, and incredibly easy to navigate, especially for beginners like me. Everything is laid out in a way that makes the dropshipping process feel manageable and stress-free. What stands out the most is the support team — they’re super responsive and genuinely helpful. Every time I’ve reached out with questions, they’ve provided clear and timely assistance. Their support has made me feel confident and taken care of from day one. So far, this is honestly the best platform I've used in my e-commerce journey. I’m excited to launch soon and continue working with Zendrop!

I subscribed through a promo that provided an annual Plus membership + $140 order credits for 140 USD. This included 20 sourcing requests too - which were sourced quite fast (within 1-2 days). The order credits weren't credited to my account but after emails with the service team, it was quickly rectified. So far, so good.