Zendrop ‑ Dropshipping & POD logo

Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,411)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Type Juelita

Jun 03, 2024  on Shopify

Un equipo muy amable y resolutivo.Rápido y profesional.Gracias.

Fifth Hand Gadgets

Jun 03, 2024  on Shopify

very helpful and understanding left completely satisfied with no complaints

Racer Mounts

Jun 02, 2024  on Shopify

Great Customer Service!

Mauro

Jun 02, 2024  on Shopify

Respond quickly to all your questions

Look-Fire.com

Jun 02, 2024  on Shopify

Support has been very helpful whenever I have a question related to my store.

Monèt

Jun 02, 2024  on Shopify

Made my first order today! Love how fast the communication is! Precise and accurate information! Staff is very helpful and actually willing to help. So far 5-5

ncnmerchandise

Jun 02, 2024  on Shopify

I had an issue with linking some variants to my site. and reached out and got help from Kiarra and she walked me through it . Thanks again

La Corte

Jun 02, 2024  on Shopify

servizio clienti ottimo

Paw Clean

Jun 02, 2024  on Shopify

Few of the representatives will ACTUALLY help you. Sometimes they the representative will end their shift or go on a lunch so it sucks having to get transferred to another representative and then having to explain your problem all over again. All of them answer pretty quickly though. I do love how they give you videos to refer to because sometimes it is difficult to visualize over text. One thing i didn't like is that one representative getting in the business of another conversation i was having with another representative. Overall, its a great app and has many awesome features but of course there is always things to improve. All love, thank you Zendrop.

TrendPop Creations

Jun 02, 2024  on Shopify

I want to extend my deepest appreciation to Jo from Zendrop’s customer service team. Jo’s exceptional assistance and unwavering dedication made my experience truly outstanding. Her prompt responses, friendly demeanor, and in-depth knowledge were instrumental in resolving my concerns quickly and efficiently. Jo went above and beyond to ensure I felt supported and valued. Thank you, Jo, for your remarkable service – you truly exemplify excellence in customer care!

MY BRIGHT FUTURE

Jun 02, 2024  on Shopify

Prompt responses to questions and quality products. I would highly recommend this service to anyone who is looking for reliable drop ship partner. Cheers!

Petzilla

Jun 02, 2024  on Shopify

Elite Brands

Jun 02, 2024  on Shopify

great support, fast and +reliable!

Start To Glow

Jun 02, 2024  on Shopify

Goeie en snelle service

PEGSNHOOKS

Jun 02, 2024  on Shopify

I've been using Zendrop for the past two months. The Zendrop Academy is incredibly informative, with Thomas providing valuable insights and strategies that have helped optimize my operations and boost sales. Customer support is responsive and helpful. Overall definitely a go to for anyone in the dropshipping business

slippo

Jun 02, 2024  on Shopify

Simple way to get started. Easy ways to learn and build for beginners starting out in e-commerce. Support team is fast. Many opportunities that Shopify gives you. I won’t spoil too much but give it a shot and let go of your worries, they will only hold you back!

BILASTORE

Jun 01, 2024  on Shopify

I had a problem with my first order. I didn't know how to resolve the issue so that my customer would be happy with their order. I received much appreciated help, with professionalism and humanism from Zendrop support. Juan Miguel helped me solve it. He was very patient, courteous and professional. Thank you very much

We Petz

Jun 01, 2024  on Shopify

Zendrop is a very easy-to-use platform, I'm really liking it! Additionally, the support team responds very quickly.

Time To Shine

Jun 01, 2024  on Shopify

Very easy to deal with and very quick to respond to any questions!

Sodease

Jun 01, 2024  on Shopify

Very good supplier, with the best support I have ever had.

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