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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,526)

Overall rating
4.6

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Easy Deal Store

Jun 23, 2024  on Shopify

Ian really help me with all my question . its was a pleasure to have him . thnk yyou so much . Zendrop its the best

My Store

Jun 22, 2024  on Shopify

the support is amazing!!

AFFORDABLE AVENUE

Jun 22, 2024  on Shopify

I'd totally recommend Zendrop to everyone who want to go for a dropshipping. Dropshipping would never be easy without Zendrop. If anyone have a doubt I might suggest them to give a try atleast once, I can assure them they gonna love it for sure.

Electrobuddy

Jun 22, 2024  on Shopify

Needed some help , IAN from Zendrop TEAM helped me quickly .even though I bombarded with tons of questions and confusion , he is was quick to solve them for me . Thank you

The Must Have Goods

Jun 22, 2024  on Shopify

Great service, at ease from finding products to adding to your store to managing sales. Always at had for issues and will resolve at the quickest possible moment. Would recommend use. Would also like them to add product videos.

Treasure Haven Shop

Jun 21, 2024  on Shopify

My experience with zendrop has been amazing. The support team is awesome, I was having issues with my store and reached out to the support team for help. I got a member of the team in less than a minute and she knew exactly what issue was to help me resolve it. I love it. Plus they have thousands of products at your fingertips. 10/10

My Store

Jun 21, 2024  on Shopify

The customer service is impeccable, I had a very specific and complicated problem dealing with a huge amount of product variants that I was unable to sort through, because I was given no product image and the SKU code did not match up with the product, but the team specifically Cyril helped me through the problem and now the path is clear.

Cheap Corner

Jun 21, 2024  on Shopify

A learning hub and a business partner makes zendrop a perfect fit for new and old dropshippers.

Ideal Golf

Jun 21, 2024  on Shopify

The Zendrop 1 to 1 Help is Extremely Professional, they help you with Precision and Speed!

Minelora

Jun 21, 2024  on Shopify

great customer services

StoreBYN by Robyn Nemeth

Jun 21, 2024  on Shopify

Customer service was so helpful! I am very new to dropshipping and Cyril helped clear so much up for me!

hub4gad

Jun 20, 2024  on Shopify

great service

Attachy

Jun 20, 2024  on Shopify

The support is great! Fast, easy, overall great experience

Purmina

Jun 20, 2024  on Shopify

Merci pour l'assistance et l'écoute de la conseillére de Zendrop cela m'a donné l'envie d'aller plus loin et essayer Zendrop. je trouve que j'ai un bon choix car la qualité est au rendez-vous.

JaMaLutz

Jun 20, 2024  on Shopify

They are always there for you to help you with everything. They are so helpful and nice people . make your way to use and work your shop more easily. Thank you

FEElinG

Jun 20, 2024  on Shopify

Bonjour personne disponible et professionnel avec le soucis de repondre correctement a un enssemble de question precise. Cordialement Mathieu

Pure-Soleil

Jun 20, 2024  on Shopify

Great customer service, responding quickly and smoothly, no issues and Karrie is a pure problem solver and customer orientated!

GloLuxLove

Jun 20, 2024  on Shopify

This review is about their customer service. Every time I have a question or need to go over some issues, they are very quick to reply and provide answers and solution until I understand and all is resolved. If no one is available to chat live, then I get a notification via email letting me know when someone is ready and available to chat. I am always satisfied with their customer service! Thank you! :)

Honuali

Jun 20, 2024  on Shopify

I just wanted to give a big shout-out to the amazing customer service at Zendrop! Nyka has been super helpful and has gone above and beyond for all of my concerns and questions. Nyka made sure all my issues were sorted out quickly and smoothly. It's not often you find such dedicated and professional support, and I really appreciate everything they've done for me. Thanks so much, Nyka, for your awesome help, and a huge thanks to the rest of the Zendrop team too. You've definitely made me a loyal customer!

Nuni Pets

Jun 20, 2024  on Shopify

The staff was so generous. They answered to all my questions so fast.

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