Zendrop ‑ Dropshipping & POD logo

Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,411)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Gadgets & Technology

Jun 28, 2024  on Shopify

Very nice App. One of the best supplier platforms for DropShipping. It is easy to use and has an incredibly nice UI. Also you can brand you products.

Tenjin Warehouse

Jun 28, 2024  on Shopify

I usually don't like to use the help function on websites because it is not always helpful. But Joshua helped me out and did so very quickly. He had the answers to all of my questions and I did not need to repeatedly explain my problem to a bunch of different bots and helpers to get them. I explained once to the bot and then Joshua knew the situation and helped promptly. Zendrop is great.

sassy

Jun 28, 2024  on Shopify

First off, super quick response from support, none of that waiting around nonsense. And when they got back to me, they actually knew their stuff. No vague answers or canned responses. They sorted out my problem in no time flat.

Distribute

Jun 27, 2024  on Shopify

Really great customer service. Helped with basically everything i had problems with. BUT MAAYYBE LOWER THE PREMIUM PRICE!!!

WhimsyShop

Jun 27, 2024  on Shopify

MyBeautify

Jun 27, 2024  on Shopify

Their customer service is outstanding and extremly helpful

Shop Daily Goods

Jun 27, 2024  on Shopify

My journey into online entrepreneurship has been significantly uplifted by Zendrop, not only simplifies dropshipping but also empowers small businesses like mine in countless ways. Zendrop has proven to be an invaluable partner in my business growth. One standout aspect of my experience has been the customer support, particularly through Jobelle. This Reps dedication and expertise has been instrumental whenever I've needed assistance. Jobelle goes above and beyond to ensure that every query is addressed promptly and effectively.

Qlovara

Jun 27, 2024  on Shopify

Zendrop's customer support is instant and friendly. They were incredibly helpful with helping me handle an issue and their fulfillment service has always been superb. Shoutout to Ian, Nyka, and Kelley from the support team for their help! Totally recommend Zendrop.

FLEURÉ™ FINLAND

Jun 27, 2024  on Shopify

Perfect

O-origins

Jun 27, 2024  on Shopify

I had issues with a product that arrived to a customer, a jumpsuit that was not the one in the photo. After contacting Zendrop and explaining the problem, they promptly resolved it without any issues. They asked for some details, I processed the refund for the customer, and they also refunded me. Additionally, they asked if I wanted them to send the correct product to the customer due to the mistake. In the end, I chose to proceed with the refund, and I'm very grateful and happy. The customer kept the wrong product and received the refund. Thank you very much Zendrop, and special thanks to Karrie, who assisted me wonderfully.

Jack Home

Jun 26, 2024  on Shopify

I would like to thank the people at Zendrop for providing a platform that offers us with live support, training, tools, and other helpful resources that help us increase our chances of success. I've still yet to prepare my store and start running traffic to it, but I just wanted to say thanks in advance. As for you other entrepreneurs out there, may you find the success and freedom you're looking to achieve. Dream, have a plan, and look at what has to be done now, and you'll naturally find the finish line. God bless.

Molyfy

Jun 26, 2024  on Shopify

Best drop shipping supplier ever. I love zendrop and it helps me to scale my business so bigger than before

Bluetooth Haven

Jun 26, 2024  on Shopify

So far Zendrop has been great! I needed help with a logging in issue and after speaking to a staff member once the AI Bot did its part, I was able to get the help I needed very quickly!! Super fast customer service!!

Littlenomad

Jun 26, 2024  on Shopify

Good app with good support team to assist you when you're a newb like me

Jus-Brush

Jun 26, 2024  on Shopify

Lucky products

Jun 26, 2024  on Shopify

Good helping all the way through

FlashPick

Jun 26, 2024  on Shopify

Very helpful and quick customer service. Recommended!

My Hair Journee

Jun 26, 2024  on Shopify

I was having an issue with my subscription payment and Karrie came through and got it squared away in less than a minute, she made sure she understood what was needed, didn't run through a bunch of scripts, straight to the point so I could get back to running my business.

SUMMER RELIEFS

Jun 26, 2024  on Shopify

Best customer support !! Highly recommended Jobelle and Juan helped me clear my doubts !! thankyou so much

Just Open

Jun 26, 2024  on Shopify

They have a good way of doing dropshipping. Support team is fast as light!

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