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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Zavos

Feb 04, 2025  on Shopify

great app overall, and the customer service is Amazing

MALRY

Feb 01, 2025  on Shopify

Customer support is responsive and provides high-quality assistance. My issue was resolved quickly and efficiently.

Haute Cozy Attire

Feb 01, 2025  on Shopify

The Mila Collection

Jan 30, 2025  on Shopify

Very helpful at explaining next steps - thanks

AuthenticLook

Jan 30, 2025  on Shopify

Over 1 million products, with a lot of them being incredibly cheap products. My two constructive critiques are that there aren't as many United States Fulfillment suppliers offering that very quick shipping at low prices in the niches that I am selling in, and the second is the search engine due to the suppliers tagging the items with keywords that may be somewhat unrelated at times in favor of more visibility. Overall, they are the best dropshipping platform in my opinion for sure. In terms of all the other fulfillment centers, their prices are extremely low. In addition to this, they also offer great discounts on annual plans at times throughout the year. They have 24/7 support, Their plans are usage based plans for all of their plans except their highest tier because of the fact that it does go higher than that. Their highest tier allows you to import an unlimited amount of products to your store. They also allow you to import other items from other platforms into Zendrop and their shipping times are still fast because they work with the companies that you want product from outside of their platform to maintain their faster shipping times. If you are a clothing brand, one of the coolest parts of their platform is the fact that their platform also has real life model photos of their products too and isn't just the product itself.

Lephelia

Jan 30, 2025  on Shopify

G-clais tiendas

Jan 29, 2025  on Shopify

excelente la atención al cliente

Winter Sunshine Marketplace

Jan 29, 2025  on Shopify

Merjerrie WAS GREAT!

Mein Shop

Jan 29, 2025  on Shopify

Sehr gut

Seegars Gifts

Jan 29, 2025  on Shopify

I love the customer support that I received when I inconterred problems and when I requested to deactivate a duplicate account. Nyka was excellent and I appreciate the live chat which make it easy to resolve problems expediantly.

Aurum Collective

Jan 29, 2025  on Shopify

I am new to dropshipping and Harvey from Zendrop provided outstanding support in helping me secure a supplier agreement for my dropshipping business. The responses were quick, clear, and super helpful, making the process smooth and hassle-free. I truly appreciate the professionalism and efficiency. Highly recommend Zendrop’s support team—thank you, Harvey!

A I BestGifts

Jan 28, 2025  on Shopify

The support is awesome!! With all my questions answered by Markqil, I just upgraded to annual Plus plan! Great support team. Highly recommend Zendrop support via the Zendrop website instead.

NAMASTE

Jan 28, 2025  on Shopify

So far I have no problems with this app, everything is very easy and intuitive to do. I am very satisfied

LEYERS

Jan 27, 2025  on Shopify

Amazing Support Experience with Mae from Zendrop! I cannot express how impressed I am with Mae’s incredible support! After waiting for two days for a resolution, Mae swooped in like a superhero and solved everything within 5 minutes. Her efficiency, professionalism, and friendly attitude made the entire experience so much better. Mae not only resolved my issue but did so with such ease that it felt like magic. Zendrop is lucky to have someone as dedicated and talented as her on the team. Thank you, Mae, for going above and beyond—you truly made my day! If every support experience could be like this, the world would be a much better place.

RIVELEX

Jan 27, 2025  on Shopify

very good service!!!

JoyfulPawsHub

Jan 27, 2025  on Shopify

Smartgearpro

Jan 24, 2025  on Shopify

Very good and quick assistance

Tech Trove Innovations™

Jan 23, 2025  on Shopify

⭐⭐⭐⭐⭐ Zendrop has been an absolute game-changer for me! The coaching support has been incredibly helpful, guiding me step by step through the entire process of launching my first store. Their team is knowledgeable, patient, and genuinely invested in your success. Thanks to Zendrop, I now feel confident managing my store and scaling my business. Highly recommend!

Schmerzorientiert

Jan 22, 2025  on Shopify

perfect support and always there for the customers.

Snuggle Sprout

Jan 20, 2025  on Shopify

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