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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

The Luxe Studio

Feb 13, 2025  on Shopify

Zendrop support was fast and resolved my issue and questions within 24 hours the same day. Highly recommend for easy dropshipping and fast support.

Altemo shop

Feb 12, 2025  on Shopify

Highrix

Feb 12, 2025  on Shopify

Khubaib and Jcob are very helpful and kind! Nice experience overall!

Has2BGreen

Feb 12, 2025  on Shopify

These guys are great - I found their chat bot to be a pain - but when I sent an email to thier support tema I got a response within 5 minutes that fully solved my issue.

Kylio

Feb 12, 2025  on Shopify

Awesome app, very good customer service. The perfect app to start your Dropshipping journey

ResurrectedStore

Feb 11, 2025  on Shopify

Highly Recommend!. Support is amazing! Khubaib, Mariane, Rose, Mae and Jemima. Amazing support team!

Moon Elite

Feb 11, 2025  on Shopify

Markgil was very friendly and he had great job to answer my question

TUNIMAL

Feb 11, 2025  on Shopify

Khubaib from zendrop had very good customer service, and he provided genuine help with my problem, instead of ignoring it/not really caring. about the issue. I really appreciated his help, and he explained in very understandable ways.

Elivve

Feb 11, 2025  on Shopify

It is way more trustworthy than Auto DS and the custemer support is

My Store

Feb 10, 2025  on Shopify

As a first time business owner it can be very stressful but Zendrop makes it so much easier as they have amazing support and are very quick to respond!!!

Smarter Homewares

Feb 10, 2025  on Shopify

Very good app and customer support, particularly from Mariane.

Quaza

Feb 08, 2025  on Shopify

really really apreciate the team zendrop is the best quick assistance for customers everything thank you the team

SmartFusion™

Feb 08, 2025  on Shopify

fast and pro support!

Youarewelcome

Feb 07, 2025  on Shopify

New to dropshipping. Here is my email to Zendrop: "I'm struggling to get my website up and running. In other words, I haven't started online shopping yet. Hope to be back soon. Is there anything you or I can do to avoid the above expenses, until my online store is ready?" And here is Zendrop's response: "I completely understand that getting a website up and running can be a challenge, but take your time—it's all part of the journey! I've reviewed the account and billing information and it appears that you are currently subscribed to the Zendrop pro plan. Would you be okay if I add 2 months for FREE to your account? That's 3 full months of a paid subscription for the cost of one. Once the free months come to an end, you can choose to continue with the paid service or downgrade/cancel." I call this very good insight and top-notch service, many thanks to Zendrop.

Revulve

Feb 06, 2025  on Shopify

Great customer support, good service and makes fulfillment super easy.

Fiany.de

Feb 06, 2025  on Shopify

Great service! And customer support is there to help at any time!

Geo Lamp Lights

Feb 05, 2025  on Shopify

Rafaela was amazing help!!!!

LartDeLaMode

Feb 05, 2025  on Shopify

rappe antwoord!

Puhdl Rainwear

Feb 05, 2025  on Shopify

Great service to resolve issues promptly.

Kronics Collectibles

Feb 04, 2025  on Shopify

App is great so far, I did have an issue with the Subscription with Zendrop and Shopify not linking so I got charged twice. Khubaib from Zendrop helped inform me what the issue was and everything is good now.

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