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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Shopify

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,124)

Overall rating
4.2

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

My Store

Nov 20, 2025  on Shopify

Mariane's support was brilliant and patient.

Veloura™

Nov 11, 2025  on Shopify

Amazing customer service as usual, so fast and helpful! Thanks Nina

Mystorenews.shop

Nov 08, 2025  on Shopify

À l’écoute Tessa conseil bien et le délais c’est rapide

AMPLIFIVITA

Nov 07, 2025  on Shopify

helps everytime and gets the situation done every time great company love this app thank you , any issues dont worry they will take care of you

K/B.com

Nov 04, 2025  on Shopify

Please make a lot of the stuff free because when someone new come to your website they want to try it I just asking that please the signup free and let the people try that all

Celestial Orb

Nov 04, 2025  on Shopify

So I just started using Zendrop. I find it very easy and integrates without a hassle. Also the support is SPOT ON! I had different types of questions regarding varying topics. I was always assisted within a short timespan and if I contacted support in the evening, the chatbot was actually able to give me very detailed information. When the Chatbot could not handle it, it would reply to me that it would forward my case to the ''live-team'' the next day. And so it happened. I had very detailed questions about certifications of products and the live-team took less than 1 day after the request, to give me all the documentation on the product. Absolutely standout support right there!

Meridian Bags

Nov 03, 2025  on Shopify

The Zendrop Trust and Integrity Team were really helpful when I had a issue. It was resolved satisfactorily. I greatly appreciated the support I was given and decided to continue with Zendrop and my Shopify store.

Woof Pet Products

Oct 28, 2025  on Shopify

I recently worked with Jo from the Zendrop team, and it's been a long time since I've experienced such excellent customer service! She went above and beyond with her proactive communication and customer care. The entire experience has made me commit to Zendrop as the main platform for my dropshipping business. Thanks, Jo—you are a superstar!

Tavia Solutions

Oct 27, 2025  on Shopify

I had a great experience with Zendrop support. Mariane was very kind and helpful - she quickly and efficiently solved my issue. I am really satisfied with the support I recieved!

Blessed Gear Express

Oct 22, 2025  on Shopify

Fullgeoz

Oct 15, 2025  on Shopify

Encantado con la plataforma y la atención de Jemima, muchas gracias!

Lindern & Leben

Sep 26, 2025  on Shopify

I recently encountered an issue with a product listing that confused one of my customers. At first, I was very frustrated, but the Zendrop team handled the situation with real professionalism and care. They not only provided a full refund for the order but also went above and beyond by adding credits to my account and upgrading my subscription at no additional cost. It’s clear that Zendrop values its sellers and is committed to improving their service. Mistakes can happen in any business, but what matters is how they’re handled, and in my case, Zendrop showed that they truly care about their partners. I’m confident continuing to build my store with Zendrop, knowing they’ve got my back.

Xtra Outdoors

Sep 24, 2025  on Shopify

I have been using them for a while. The customer support is excellent! Would recommend

zenguard

Sep 22, 2025  on Shopify

Zendrop makes dropshipping simple and reliable. Fast fulfillment, easy Shopify integration, and great support. Highly recommend for anyone growing their store!

Trendora

Sep 19, 2025  on Shopify

Customer Support is very helpful especially Juan

Tabletex international LLC

Sep 19, 2025  on Shopify

SleepyFellas

Sep 19, 2025  on Shopify

The Customer Support is amazingly helpful when it comes to answering questions. Some advice I would give to people using them is to have all your questions available in advice, so they know everything they need to ask the supplier. This way you get all your information at one time.

Oddly Epic

Sep 15, 2025  on Shopify

Amazing customer service and app! I have been using Zendrop for the past year, my queries are always answered by their team on their online chat, products are of very high quality and seamless integration with Shopify. I'm able to fulfil items automatically for my customers as well as for TikTok Shop. I was using another dropshipping app previously but have fully transitioned over to using just Zendrop now because of the high standard you get with them. Would highly recommend.

Sandrianna & Co.- Boutique Beauté & Santé

Sep 11, 2025  on Shopify

Excellent support! Shawn was very professional and solved my issue quickly. Everything works perfectly now. I highly recommend Zendrop for their efficiency and great customer service.

Wave & Hang

Aug 21, 2025  on Shopify

I want to thank Jobelle from Zendrop for the excellent support and patience in helping me fix a shipping issue in my store. She guided me step by step with clear instructions, and now everything works perfectly. Very professional, kind, and truly cares about customer satisfaction. Thank you, Jobelle, you did a great job!

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