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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (874)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Glamours Gadgets

Aug 14, 2024  on Shopify

Juan was so helpful! You guys are doing a great job!

Drinkee.

Aug 14, 2024  on Shopify

My Store

Aug 14, 2024  on Shopify

I had issue with linking my store and product, the agent Juan was very professional and helped me solve the problem in less than few minutes

AlleyNetworks

Aug 14, 2024  on Shopify

Zendrop is my absolute favorite for dropshipping! Their customer support is excellent, and they have live chat, which is super helpful. Plus, they can find any product I need in less than two days. Zendrop is a game-changer!

Cosmo Goods

Aug 13, 2024  on Shopify

I had an excellent experience with customer service recently. Jobelle was incredibly helpful in resolving an issue with the fulfillment of my orders. I was initially worried that the problem might be complex, but it turned out to be a simple fix, thanks to her quick and efficient support. I highly recommend their support services!

Millennial Car Essentials

Aug 13, 2024  on Shopify

Nyka was a great help and assisted with my first order. I left the chat without any questions. The website and order section was easy to follow once she pointed out what I needed to do. Thanks again!

Revaria

Aug 13, 2024  on Shopify

Zendrop also offers great support whenever i have any kinds of questions.

AwakenPartner

Aug 13, 2024  on Shopify

Very helpful and fast response

Labbiy

Aug 13, 2024  on Shopify

Excellent customer service! The app is superb and interactive.

JCN Associates

Aug 13, 2024  on Shopify

I'm amazed! I didn't expect an app like this to exist. The customer service is superb. A big thanks to Juan for helping me every step of the way and answering all my queries directly and to the point!

Mindful Motions

Aug 13, 2024  on Shopify

Very good customer service, instantly responds and extremely helpful. Would recommend

Orion Solutions

Aug 12, 2024  on Shopify

Being new to the industry I have to say that the folks at Zendrop are very efficient and knowledgeable. They get back to you fast and always with a fantastic attitude, much appreciated

My Store

Aug 12, 2024  on Shopify

I’m very happy with the service and excited to move forward

Clixento

Aug 12, 2024  on Shopify

My experience with Zendrop has been really great. When I started my E-commerce journey I was looking for a reliable supplier and then I came across Zendrop and I've been using them pretty much since the beginning of my E-commerce journey and not once have I regret it. Their customer support has been top-notch. If you have a problem with your order they will will be happy to help solve that problem very quickly. Also their support team is really friendly and they're amazing people. 5/5 customer service. So yes I really do recommend Zendrop :)

DYTKNC

Aug 12, 2024  on Shopify

Thank you for response

TNK SALES

Aug 12, 2024  on Shopify

I just spent almost 3 hours on a live chat with two different ladies, Kelly an Jo. Why two you might ask? It is because of the time of day and a shift change. I had a major boo boo that I had done to myself and they both took their time in walking me through everything step by step. Big deal you might say. When you are new to drop shipping an e-commerce, and working with just one hand it can be VERY time consuming. In short they were Very helpful and patient with me, and I owe them a BIG DEAL of Gratitude.

Chaddar Premium

Aug 12, 2024  on Shopify

Excellent customer service. Prompt response and feedback. If a product is out of stock, they reach to you to inform you of next available product. I will definitely recommend Zendrop to everyone. Thank you Zendrop!

Bankai Merch

Aug 11, 2024  on Shopify

great service with a really helpfull support team.

Velvet Fashion

Aug 11, 2024  on Shopify

Jemima was incredibly helpful in linking products and answering additional questions. Excellent support!

ShineOn

Aug 11, 2024  on Shopify

This is a professional platform that truly stands out with its exceptional customer service. Every interaction is met with prompt, courteous, and knowledgeable support.

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