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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (874)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

ShopFerante

Aug 28, 2024  on Shopify

Lucia Vendor

Aug 27, 2024  on Shopify

Zendrop is what you need if you are looking for getting your fulfillment handles professionally, and to make it even better they have one of the best costumer service, I just had Cyril helped me out to figure out how to get access to my pre built store

twokk

Aug 27, 2024  on Shopify

This support is a great attribute to this program I recamend it and use it everyday.

Beauties Healing

Aug 27, 2024  on Shopify

Great

Majella's Pet Store

Aug 27, 2024  on Shopify

Super happy with the support team from Zendrop, always quick to respond and eager to help. The app is easy to use and I love searching for new products to add to my range. Great product selection. Could not recommend Zendrop highly enough.

Feed the need

Aug 26, 2024  on Shopify

Jemima was very helpful. Jemima fixed my issue with zendrop in a very timely manner.

My Store

Aug 26, 2024  on Shopify

I am so impressed with the politeness of the Agent I spoke with and her patience with me and my issues. They were resolved on point and I am now doing the happy dance. Way to go Zendrop...!!

grand gear express

Aug 26, 2024  on Shopify

The best

Hauzhold

Aug 26, 2024  on Shopify

best customer support i've seen so far!

meadows boutique

Aug 26, 2024  on Shopify

Great customer service. Hasty when u need them to be.

Happy Slipper

Aug 26, 2024  on Shopify

Amazing App and Tool for your Online Shop. I already tried another one before and it's just outstanding compared to others. Also the Client Support is amazing and very friendly and fast. Can't imagine without Zendrop.

Spine Fixer

Aug 26, 2024  on Shopify

ZingSpaa

Aug 26, 2024  on Shopify

I used zendrop for my dropshipping store. I had many confusions about shipping and other fullfilment i make research but not find any solution but zrndeop customer support team gives me right solution and i am very satisfied and thankful to zendrop and specially Janelle

The Paws Parade

Aug 26, 2024  on Shopify

Ian from Zendrop support was very helpful.

The Tech Wavez

Aug 25, 2024  on Shopify

customer service replies quickly. they are approachable and knowledheable

Adventurous Gear Co.

Aug 25, 2024  on Shopify

Until now, great attention

Kesino

Aug 25, 2024  on Shopify

Great customer service. Had some difficulties but spoke today with Ian and he helped me out really good!!!

Clear Sound Aid

Aug 25, 2024  on Shopify

Awesome. Ian even looked into the status of my order without me asking. I should have asked, but I didn't. Ian got to the bottom of the problem and solved it in one go. He even provided a simple way to deal with similar problems in the future. He basically provided a process that any business owner should use, which I will put into my SOP from now on. Thank you so much, Ian, for being Awesome.

Evelysse

Aug 25, 2024  on Shopify

I've been using Zendrop for about a month now. Here's my review: Zendrop truly stands out from other suppliers. Zendrop has outstanding customer service that actually responds & listens to your concerns. They are truly willing to help every customer in order to improve your experience. Zendrop doesn't just offer fulfillment for your Shopify customers, they offer much more... For instance: If you have the plus plan, you are able to join ZDA (Zendrop Academy) where you can ask all your questions and join live coaching calls of professionals. If you want to sell a product which is not in Zendrop's catalog you can get it quoted in less than 48h. Next to that shipping times are really fast. If you like to bundle products together or have a subscription based product you can also do that. And lastly if you want to start a brand, Zendrop will provide custom labeling. These are just a few of the many reasons why I chose for Zendrop. Thank you!

PCL store

Aug 25, 2024  on Shopify

It was very good, thanks for the help

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