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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,487)

Overall rating
4.6

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Shinyshellz

Apr 01, 2025  on Shopify

They answered all my questions. They are charming people, especially Jo, she helped me a lot, talking for a long time to answer all questions, I don't know how to thank her enough. Thank you guys

3AM

Mar 31, 2025  on Shopify

Zendrop support is the best. They are friendly and generally want to help. I had a question about my subscription and they quickly found an answer for me. Thank you Zendrop support team!

GymDepot.ca

Mar 31, 2025  on Shopify

Exceptional support and explanations by Jacob.

ÆORMEN

Mar 31, 2025  on Shopify

Polite and fast support.

eShopLovers

Mar 29, 2025  on Shopify

Excellent Support by Zendrop, Well trained support Team and quick response. Rafaela, Faye support was great.

Sleep Whisperer

Mar 28, 2025  on Shopify

Harvey found an answer to my question so fast! I really appreciate him and all of the associates I have had the opportunity to work with!

Orange Comfort

Mar 27, 2025  on Shopify

Harvey, excellent job helping me with my fulfillment issues. Thanks for the quick response and staying present until the issue was resolved. Thanks again.

All the things

Mar 26, 2025  on Shopify

Mariane assisted me with my questions and concerns. Her assistance helped me get my store built. She was great! The only complaint I have is Zendrop doesn't communicate through email very well on how to setup as a new person.

SPOYN

Mar 26, 2025  on Shopify

I requested product certification and additional information. Khubaib helped me, and within 19 hours, I received the information I needed! That's really fast. He provides really good service. Thank you, my friend!

TRENDS

Mar 26, 2025  on Shopify

I've been using Zendrop for 3 months and it's been a real game-changer for my dropshipping business. The app itself is user-friendly and makes product sourcing and order fulfillment so much smoother. But what really sets Zendrop apart is their customer support. I recently had an issue with a order fullfilment, and Jo went above and beyond to help me resolve it quickly and efficiently. Jo was incredibly patient, knowledgeable, and responsive. They took the time to understand my problem and provided clear, helpful solutions. It's rare to find such dedicated and helpful support, and it makes a huge difference in my overall experience with Zendrop. If you're looking for a reliable dropshipping solution with fantastic customer support, I highly recommend Zendrop. And a special shout-out to Jo for being an absolute rockstar!

Lavuna

Mar 24, 2025  on Shopify

Zendrop are brilliant! Very helpful when you need instructions or queries and super easy and straight forward to use. I highly recommend them!

Shop Contrast

Mar 24, 2025  on Shopify

Rafaela was awesome! She helped me quickly and made the process smooth and easy. The app itself has been great so far—I love the wonderful features and how easy it is to use. One suggestion I have is for the 'Find Products' section to include a button or border around items I've already viewed, which would make browsing even more efficient. Overall, I really appreciate the Zendrop team's help and expertise. Thanks for the great support!"

Gollybop.com

Mar 20, 2025  on Shopify

They are a Godsend! When all the chatbots and YouTube videos proved worthless, Merj answered my email and rescued me! She was prompt, professional, polite, and thorough. She also saved me time, money, and my reputation. I can’t thank her enough!

Aspinite Collections

Mar 19, 2025  on Shopify

Krisnalyn was very helpful in helping me resolve my issue...great customer service!

Fluff Lovely

Mar 18, 2025  on Shopify

Eles são super legais e o suporte é nota 1000, obrigado Zendrop, com vocês eu estou zen hahah

ARKALIE

Mar 17, 2025  on Shopify

Excellent customer service, always on hand and fast to reply!

WeeToddler

Mar 17, 2025  on Shopify

I’ve had a fantastic experience with Zendrop, not only because of their great platform but also due to their extraordinary support team. Every time I’ve had a question or needed assistance, their team has been incredibly friendly, professional, and quick to help. They go above and beyond to ensure clarity and provide detailed, helpful responses. It’s rare to find such a high level of customer service, and I truly appreciate the effort they put into making everything smooth for their users. Highly recommend Zendrop to anyone looking for a reliable and well-supported dropshipping solution!

PORMA

Mar 16, 2025  on Shopify

It's convenient and the customer care was very helpful.

tidy

Mar 16, 2025  on Shopify

Very helpful and informative! Quick and informative responses!

Mood

Mar 13, 2025  on Shopify

Bonne assistance , rapide et efficace !

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