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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,001)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Noblef

May 15, 2025  on Shopify

Jacob was very helpful. I had a few questions about a product and he was able to answer them, so I can move forward.

Forge & Thrive

May 14, 2025  on Shopify

Great shipping times, excellent product quality, and an immediate customer service response system. Highly recommended for anyone doing dropshipping!

World Obsessed

May 13, 2025  on Shopify

Hands down the best experience I've had. I found Zendrop through Davie Fogarty's YouTube video and I'm blown away by their transparency with product and shipping prices. But what really impresses me is their customer service - super helpful and lightning-fast responses, often within 2 minutes. Pauline was fantastic. Definitely sticking with Zendrop

Your ValueBox™

May 11, 2025  on Shopify

RichVeron

May 08, 2025  on Shopify

Amazing customer service. Always eager to help customers and have a lot of time and patience for customers.

Alligne

May 07, 2025  on Shopify

I am really pleasant with Zendrop app experience. It made every of my order so much easier to track and to fullfil. Would recommend it 100%!!! Their customer support is patient, provided my case with very detailed solution, especially the representative named Nyke, she was very very informative and recieved all the help needed from her! People like her in Zendrop team prove my decision moving to Zendrop like a no brainer!!

Tempus Gear

May 07, 2025  on Shopify

Excellent support. Very fast with any feedback!

GDNA

May 06, 2025  on Shopify

Customer service helped me in an amazing way ! Super kind, and instant help. When i had another issue right after it, i got amazing support again. I definitely recommend this app, the support is great, understanding, and helps fixing any issues asap.

Early Findz

May 03, 2025  on Shopify

Excelente y rapido servicio

ThrYve Boutique

May 01, 2025  on Shopify

Great Service. I was being helped by Maria Teresa and she was fantasitc. Prompt replies and very friendly and helpful. Helped solve the issue. So glad that a person was helping rather than a bot.

Walk It Cute

May 01, 2025  on Shopify

Trendy Tailz®

Apr 30, 2025  on Shopify

I’ve had the pleasure of working with Brenda and Nina and they were extremely helpful! Zendrop has proven to have a very knowledgeable and helpful customer support team! This is valuable to the success of my business. I recommend Zendrop to any large or small business owner!

Lux à Paris

Apr 26, 2025  on Shopify

I had an issue with my account credits and reached out to Zendrop support. Liezel was incredibly helpful, professional, and patient throughout the entire process. She made sure everything was clearly explained and followed up until the issue was fully resolved. Great customer service experience. Thank you, Liezel and Zendrop!

The Market Store

Apr 26, 2025  on Shopify

I have been noting an issue with my product sourcing quotas. I got in contact with the team, and a chap named Khubaib managed to find the information required to satisfy my queries in a prompt and professional fashion. Great servide.

somenita

Apr 22, 2025  on Shopify

I've had a great experience with Zendrop so far! The support team is fast, friendly, and genuinely helpful—especially Shiza, who went above and beyond. The platform is super easy to use and packed with features that make running my store smoother. Definitely recommended

Koselig Projectors

Apr 21, 2025  on Shopify

Hey all, I am freshly new to this platform and I have received the best customer service within my dropshipping journey. I had a major concern which was resolved in less than 1 hour. I am grateful for this wonderful app. Jesus Loves everyone of you btw!!!!!

Chicano Threads

Apr 21, 2025  on Shopify

I had a linking issue and Khubaib was super helpful and spent alot of time with me to get it all fixed. Thank you!

MONTE ORVICI │ Premium Fitting Apparel

Apr 18, 2025  on Shopify

Had an issue with my subscription and Nina from the support team helped me sort it out in no time, it's great honestly.

Nature Isle Boutique

Apr 17, 2025  on Shopify

My experience with the Zendrop-Dropshipping & POD was great. The assistance Nyka was very helpful and attended to my query quite quickly. Nyka also sent me a follow-up email to check that everything was going well and offered further assistance if required which I think was very important.

NovelleShoppe

Apr 16, 2025  on Shopify

Hasnain was most helpful with a query that I had with my account and sorted it out quickly. Thank you once again Hasnain!

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