Zendrop ‑ Dropshipping & POD logo

Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,410)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

My Store

Aug 26, 2024  on Shopify

I am so impressed with the politeness of the Agent I spoke with and her patience with me and my issues. They were resolved on point and I am now doing the happy dance. Way to go Zendrop...!!

grand gear express

Aug 26, 2024  on Shopify

The best

Hauzhold

Aug 26, 2024  on Shopify

best customer support i've seen so far!

meadows boutique

Aug 26, 2024  on Shopify

Great customer service. Hasty when u need them to be.

Happy Slipper

Aug 26, 2024  on Shopify

Amazing App and Tool for your Online Shop. I already tried another one before and it's just outstanding compared to others. Also the Client Support is amazing and very friendly and fast. Can't imagine without Zendrop.

Spine Fixer

Aug 26, 2024  on Shopify

ZingSpaa

Aug 26, 2024  on Shopify

I used zendrop for my dropshipping store. I had many confusions about shipping and other fullfilment i make research but not find any solution but zrndeop customer support team gives me right solution and i am very satisfied and thankful to zendrop and specially Janelle

The Paws Parade

Aug 26, 2024  on Shopify

Ian from Zendrop support was very helpful.

The Tech Wavez

Aug 25, 2024  on Shopify

customer service replies quickly. they are approachable and knowledheable

Adventurous Gear Co.

Aug 25, 2024  on Shopify

Until now, great attention

Kesino

Aug 25, 2024  on Shopify

Great customer service. Had some difficulties but spoke today with Ian and he helped me out really good!!!

Clear Sound Aid

Aug 25, 2024  on Shopify

Awesome. Ian even looked into the status of my order without me asking. I should have asked, but I didn't. Ian got to the bottom of the problem and solved it in one go. He even provided a simple way to deal with similar problems in the future. He basically provided a process that any business owner should use, which I will put into my SOP from now on. Thank you so much, Ian, for being Awesome.

Evelysse

Aug 25, 2024  on Shopify

I've been using Zendrop for about a month now. Here's my review: Zendrop truly stands out from other suppliers. Zendrop has outstanding customer service that actually responds & listens to your concerns. They are truly willing to help every customer in order to improve your experience. Zendrop doesn't just offer fulfillment for your Shopify customers, they offer much more... For instance: If you have the plus plan, you are able to join ZDA (Zendrop Academy) where you can ask all your questions and join live coaching calls of professionals. If you want to sell a product which is not in Zendrop's catalog you can get it quoted in less than 48h. Next to that shipping times are really fast. If you like to bundle products together or have a subscription based product you can also do that. And lastly if you want to start a brand, Zendrop will provide custom labeling. These are just a few of the many reasons why I chose for Zendrop. Thank you!

PCL store

Aug 25, 2024  on Shopify

It was very good, thanks for the help

My Store

Aug 25, 2024  on Shopify

Merci a JO , d'avoir vite régler mon problème de compte ! Assistance rapide et efficace !

EverShopperR

Aug 25, 2024  on Shopify

Zendrop's AI Assistant and support team have exceeded my expectations. The AI is intuitive and efficient, making daily tasks easier. The support team is equally impressive—always professional, helpful, and resourceful. They answer all my questions with expertise and ensure I have everything I need to succeed. Highly recommended!

My Store

Aug 25, 2024  on Shopify

Great product and great customer service! :)

Magnetic Bottle

Aug 25, 2024  on Shopify

perfect

Cheap treatz

Aug 24, 2024  on Shopify

great app shame about only being able to do 25 orders on the free plan but easy to use and support is really helpful compared to other channel support agents they are a dream any issues they jump right on it Jemima and mariane have been really helpful to me lately props to them both

gizmo-grid

Aug 24, 2024  on Shopify

I am just starting out and had a question about ordering and processing and zendrops team helped me right away to understand. Loving this app so far

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