Zendrop ‑ Dropshipping & POD logo

Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,410)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

ClearTaps

Sep 12, 2024  on Shopify

Good

A-Kin Store

Sep 12, 2024  on Shopify

Prompt customer service

Adneme

Sep 12, 2024  on Shopify

very helpful! every time i have an issue i just go to zendrop support and they help me out very quickly!

Inovex

Sep 11, 2024  on Shopify

My secret weapon for dropshipping success. The platform is intuitive and packed with features, but the real standout is their amazing customer support. They're always there to help, no matter how big or small the issue. If you're serious about dropshipping, Zendrop is a must-have.

ZapLint

Sep 11, 2024  on Shopify

good assistance

Attic Puppy

Sep 11, 2024  on Shopify

I recently had the pleasure of working with Mariane from the Zendrop team, and I couldn't be more impressed with her exceptional service. From the moment I reached out with my inquiry, she was incredibly responsive and attentive to my needs. Mariane went above and beyond to ensure that an additional variant of the product was added to the listing, which made a significant difference for my business. Her efforts and dedication truly made the process seamless and stress-free. Thank you, Mariane, for your outstanding support and for making my experience with Zendrop a fantastic one!

technoplode

Sep 11, 2024  on Shopify

I was having some trouble logging in. So I reached out to customer support. Told them my situation and they were able to help me out with some solutions. Now, everything's back to normal. Great customer service.

Tecworld

Sep 11, 2024  on Shopify

soo helpfull thanks

Lustrix

Sep 11, 2024  on Shopify

Zendrop's support has been impressive — they respond quickly and efficiently, helping with setup and integration issues. There was one time they took a bit longer to reply, but overall the communication is polite, and the instructions are clear.

NebulaKong

Sep 11, 2024  on Shopify

Mood-Tech

Sep 11, 2024  on Shopify

Jobelle was incredibly helpful! I had an amazing experience with the Zendrop support team, specifically Jobelle. She patiently guided me through the process of sourcing products and provided clear, timely updates. Her professionalism and dedication truly made the process seamless. Highly recommend Zendrop for anyone looking for efficient dropshipping solutions with top-notch customer support!

Epicatch

Sep 11, 2024  on Shopify

I'm new here but my first experience is that the customer service is very fast and accurate with solving my issue, thanks!

Glamorize Hair & Beauty

Sep 11, 2024  on Shopify

Working w/ Zendrop on managing a few orders in transit, one order had sat for a few days without any movement, contacted their support team, and Darlene assisted me straight away with a few updates in between and got working on the problem / solution. Also, she gave me alternative's on what the issue could be but overall she sorted out the issue of tracking in about 48 hours from the time i reported and got the package moving and on it's way. Great service and kept me updated all the way.

Grace & Co

Sep 11, 2024  on Shopify

So far great experience, the service team are very quick to respond to any sourcing or product specific queries.

Oh.N.G!

Sep 11, 2024  on Shopify

Molly helped me a lot. Thank you so much.

Optixi

Sep 10, 2024  on Shopify

We recently had an amazing experience with Zendrop's team, specifically with Shiza. So far our experience with Zendrop has been seamless and enjoyable. Highly recommend their service!

VIPCHOC.COM

Sep 10, 2024  on Shopify

The best kindest and most patient customer service! So respectful and understanding! A+ and 5 Stars!

Great Ideas Store

Sep 10, 2024  on Shopify

I got help immediately on my issue. So far I have 3 Shoptify stores. If you're serious about your website and e-commerce, I highly recommend Shopify.

Sparkle

Sep 10, 2024  on Shopify

The Support is so awsome

bablshop

Sep 10, 2024  on Shopify

I recently started my journey in e-commerce, and I'm so impressed with Zendrop's support! Every question I've had was answered quickly and thoroughly. Their customer service is outstanding and has made the whole process so much easier. If you're looking for a reliable platform with excellent support, I highly recommend Zendrop!

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