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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Shopify

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (843)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Solstik

Jun 19, 2025  on Shopify

Zendrop has great quality products, basic ( wrong word) and premium, And their customer service is also great. When I ask for help, they're on top of it. My most recent experience was with Jacob, and I think that he was able to fix an issue that I didn't even mention while helping me with the issue at hand.

Éclore Beauty

Jun 19, 2025  on Shopify

great and fast support, with incredible nice guy who knows everything it was a pleasure and in 10 minutes we solved all of my problems. Excellent thank you

calmlife.co

Jun 18, 2025  on Shopify

Best customer service in the dropshipping industry. Shipping fees and the requirement to make a minimum of $15,000 in monthly sales to facilitate bulk purchases are a bit annoying. but the service is good.

Happy Horizon Co

Jun 18, 2025  on Shopify

love it! help support is great

Exellion Lab

Jun 18, 2025  on Shopify

Brenda was fantastic in her communication - she was incredibly helpful when I reached out with a bunch of questions. Honestly, I’ve tried the three biggest dropshipping platforms, but Zendrop has proven to be not only the most professional and well-structured, but also the most thoughtful and client-oriented. Thank you for everything! Adrian

Mike's Gear

Jun 17, 2025  on Shopify

awesome service. very friendly. thanks.

ZURESS

Jun 17, 2025  on Shopify

Very fast support team.

Fitness Fusion

Jun 17, 2025  on Shopify

I would sincerely thank the support team for answering my questions in details, especially Ms. Nina for here unmatched openness to answer each of my concern, leading to optimum in having a successful and enjoyable business journey. I would undoubtedly continue using Zendrop as I consider myself at the hand of the right support team. :)

LumiSenss

Jun 12, 2025  on Shopify

Used Zendrop for my fist Shopify store, and had a multiple-item order, some of which were out of stock unfortunately. Reached out to Support and Jacob was able to find an alternative and guide me on how to update the items in my store without breaking the entire setup. Great experience, professional and quick support team

EasyBuy

Jun 11, 2025  on Shopify

Keeps the promises. Shop was configured and available from day one, with a huge selection of products to choose from for your store. Although I had some issues starting and setting up I was assisted professionally via Instagram and email, making sure everything goes to plan and works as intended.

My Store

Jun 11, 2025  on Shopify

As someone new to dropshipping, this app has been a game-changer. It’s easy to use, beginner-friendly, and makes getting started simple. The customer support is also excellent—quick, helpful, and professional. Highly recommend for anyone starting out!

Bart's Store

Jun 11, 2025  on Shopify

I was having some issues setting up my store and linking it to Zendrop but the staff was very helpful. Jacob was soo helpful with reporting a bug that occured when I was adding products in zendrop to my store. Kristia was extremely helpful with helping me sort out my delivery and shipping settings along with helping me purchase a sample from my store. Zendrop staff has been so supportive in guiding me through my experience of setting up a store. Thank you

BandeauZen

Jun 11, 2025  on Shopify

Zendrop's customer service is very responsive, attentive and efficient. They respond quickly to requests and provide concrete solutions, which really makes store management easier.

Corgi Luv

Jun 09, 2025  on Shopify

Easiest Dropshipping system out there. Sign up, find products, get orders, fulfill them. They make it as easy as possible. Customer Service is top notch too.

Mavens Deals

Jun 06, 2025  on Shopify

I recently had an amazing experience with Zendrop's customer service team. From the moment I reached out, they were prompt, professional, and genuinely helpful. My issue was resolved quickly and efficiently, and the representative I spoke with was friendly and knowledgeable. It's clear that Zendrop truly values its customers and goes the extra mile to provide top-notch support. I’m very impressed and will definitely continue using their services. Highly recommended!

CHEVANTI

Jun 06, 2025  on Shopify

Honestly an amazing dropshipping service, they provide an amazing user experience, with even greater ways to add products to your shop. The customer support is always super quick and they solve and help you step by step. It's definitely worth the money. I would recommend this to anyone who is just starting out, and to experienced dropshippers!

Wellumia

Jun 05, 2025  on Shopify

Zendrop has been a game-changer for my Shopify store. The platform is easy to use, the product catalog is well-organized, and the fulfillment is smooth and reliable. What truly stands out is the customer support — Rose and the team are always kind, fast, and genuinely helpful. I feel like I have a partner on this journey, not just a service. Highly recommended if you want peace of mind with your dropshipping business!

Snapspy

Jun 05, 2025  on Shopify

Zendrop was one of the best suppliers if you're dedicated to run your business in USA and providing fast delivery to your customers and zendrop has the best and instant live agent who'll help you and guide you for everything so if anyone is really serious in business, they can choose zendrop without any doubt

Full Storee

Jun 05, 2025  on Shopify

Great experience so far. New to Zendrop. Had a payment problem. Customer Service was a pleasant experience. After answering some prompts about my issue, I got directed to Hasnain, who handle my payment issues. He worked out the issue and everything was good to go again.

PrestigePosture

Jun 05, 2025  on Shopify

I have tried many other suppliers out there and i can tell you that Zendrop is by far the best out there. Their reply is always fast, shipping time and automatic fulfilling is great! I have definately found my supplier for all my stores. Liezel was also very helpful and Knowledgeable with all my questions and concerns. I HIGHLY RECOMMEND Zendrop!

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