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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,516)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Kivra

Nov 03, 2024  on Shopify

Best customer service I've ever come across. So quick with their responses and they are available at all times

Minha loja

Nov 03, 2024  on Shopify

Good Support

RyzeUP

Nov 03, 2024  on Shopify

Amazing customer service! If you have a question about a product and need more information about it. Zendrop support team will go further beyond to assist you!

My Store

Nov 03, 2024  on Shopify

Nice support ,Big shoutout to Faye and the Zendrop team , thanks for everything , you guys are the best!

TDM

Nov 02, 2024  on Shopify

I believe Shopify is the way to get started with drop shipping and using it really helped me get further ahead in my career of drop shipping.

15% Body Fat Club

Nov 02, 2024  on Shopify

Answer quick. very nice and professional. Thank you Harvey for your support!

Dascend

Nov 02, 2024  on Shopify

Excellent Support

My Store

Nov 02, 2024  on Shopify

The thing i most liked was its really good support team, they replied in time and answered all my questions clearly, i had a big problem but they managed to solve it, thank you very much for everything!!!!!!

My Store

Nov 01, 2024  on Shopify

Customer support is top notch. 100% recommended in my book.

FurbabiesRus

Oct 31, 2024  on Shopify

Zendrop is much more than a vendor, they have unbeatable prices resources coaching calls a community they even have print on demand now I cannot wait to start trying it and customer service is unbeatable always always beyond helpful I cannot think y'all enough!

Vixsch

Oct 31, 2024  on Shopify

Excelentes asistentes y gran aplicación de dropshipping

My Store

Oct 31, 2024  on Shopify

The customer service is Phenomenal

Mi tienda

Oct 31, 2024  on Shopify

Of course! I’d be happy to share my positive experience.

Aslan Premium Store

Oct 31, 2024  on Shopify

happypawshub

Oct 30, 2024  on Shopify

I recently had an issue that needed urgent attention, and the support team at Zendrop truly went above and beyond. They stayed with me throughout the entire day, providing constant updates and advice until my problem was fully resolved. Their dedication to ensuring customer satisfaction is outstanding – it’s rare to find such commitment and care in support. Not only did they solve my issue, but they also offered valuable insights and advice that made a difference. I highly recommend Zendrop for their exceptional support alone. High regards to the Zendrop team for their professionalism and dedication!

ALL-inn

Oct 30, 2024  on Shopify

Swan secrets

Oct 30, 2024  on Shopify

I had an excellent experience with the support team! They were incredibly patient and helpful, especially with resolving my subscription and billing issues. They went above and beyond to ensure everything was sorted out, and their professionalism made the process so much smoother. Highly recommend this app and their outstanding customer service!

Enghell Elite Gear

Oct 30, 2024  on Shopify

bien

CailiaJewelry

Oct 30, 2024  on Shopify

Seraphae

Oct 30, 2024  on Shopify

Support is on point with responding/reaching out to manufacturers about products/listings. Very easy to find what your looking for and I appreciate the transparency of the platform. No hidden fees and importing a product is so simple to do. I use the plus version and i'd say it's worth it for the price

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