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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Shopify

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (843)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Cozyfeet

Jul 16, 2025  on Shopify

Quick and helpful customer support. Hasnain was able to explain everything as simple as it was. So much quicker and better than AutoDS. 100 % recommend Zendrop.

Sneaky Pawz

Jul 16, 2025  on Shopify

Eirvind Eyewear

Jul 14, 2025  on Shopify

Honestly, great service. They make it really easy to communicate with the suppliers.

Triplechic

Jul 14, 2025  on Shopify

one thing i would say that its not like any other dropshipping software i have used so far, most of the other apps have chinese people that are talking with you in english and their english is not even great, but with the zendrop its completly oppisite to comminication is much clear also they have a branding system wich i havent used it yet but havent seen that offered in other platforms so its much better then the rest of them i can say.

BUYVARIETY

Jul 12, 2025  on Shopify

Incredible Zendrop experience thanks to Liezel (“Liz”)! After six months of trying to build my own dropshipping store, I lost a lot of money—paying folks to help me, and even falling for a few scams along the way. Nothing seemed to work… until I reached out to Zendrop. In just one hour, Liz jumped in and fixed the problem no one else could resolve. Her support was fast, clear, and effective—everything a beginner entrepreneur could hope for. I truly believe that without her help, I would have kept losing money. Why Zendrop (and Liz) stand out she even heard my story and felt my frustration and try and did her best , now my life is change for ever not just me but my 2 kids and my parents, thanks to Liz from dropshipping i wish i can hug Liz . thank u girl God bless you and your family , bottom line i would recommend every to choose zendrop their customer service is great . they save me when i was about the last second to gave up, thanks to Liz honestly i can stop praising her and i hope she see this.

Hustle & Ice

Jul 11, 2025  on Shopify

support réactif via le Chat (Module 3: How to Get Help from Zendrop Support). les produits sont quali, en ce qui concerne le délai de livraison je pense que c'est correct, à voir au fil des commandes et par la suite afin d'avoir un délai de livraison plus rapide. l'option "autre" d'en le Chat serait bien pour joindre plus rapidement le support humain dans les cas particuliers. Sinon je recommande pour la fiabilité et les tarifs forfaits sont correctes et ça filtre la qualité des produits donc c'est top !

Sculptewear

Jul 11, 2025  on Shopify

Superb support team! Well done!

Frobies

Jul 10, 2025  on Shopify

Really helpful support!

ChillPupz

Jul 06, 2025  on Shopify

Jo was fast and smooth in her answers

Pawtopia

Jul 04, 2025  on Shopify

I have recently started using Zendrop. Amazing items, great statistics, and amazing costumer support service! I have just encountered a little issue with fulfilling a test order and Maria (one of the employees there) helped me out and in under 3 minutes the problem was all solved! 5/5, highly recommend it

DArtano

Jul 04, 2025  on Shopify

Thank you to the Zendrop team for their quick and helpful support — both email and live chat responses have been great. The platform is easy to use, offers a wide range of quality products at great prices, and the import process into Shopify is smooth and straightforward. Really happy with the experience so far!

Crystal Mist

Jul 03, 2025  on Shopify

Shout out Nina from Zendrop for helping me out with product photos! I needed to see the quality of a product before ordering because the shipping times are long when ordering to the US from that certain supplier, and she went above and beyond by providing me with alternatives when we couldn't solve the issue at first -- and then emailing me what I had originally hoped for the next day. Their customer support hasn't failed me.

My Store

Jul 01, 2025  on Shopify

Rafaela was amazing , she helped every step of the way though most of my products could still not be linked as the varients differ and could not be found it was nice having her try with me . Thank you

Fullnod Supply

Jun 29, 2025  on Shopify

The customer service and communication is awesome. They really go above and beyond to make sure your queries and issues are resolved. They even follow up to make sure you dont need any more help.

Gamory

Jun 29, 2025  on Shopify

Hot deals wave

Jun 24, 2025  on Shopify

VividLiving

Jun 23, 2025  on Shopify

Awesome Dropshipping Supplier. They're customer service has been excellent, fast, and responsive. I received help from Maria and Rafaela who have been outstanding and some others as well.

MonkeyDMerch

Jun 22, 2025  on Shopify

Best app used so far! Quick and automated, great customer support 24/7

Womedsup

Jun 22, 2025  on Shopify

Outstanding First-Time Experience! I had my very first sale, and unfortunately, the item turned out to be out of stock—what a bummer, right? I reached out to Zendrop Support not expecting much... but I was blown away! In less than 30 minutes, I received a prompt and professional reply from Harvey Khan, who not only explained the situation clearly but also guided me step-by-step on how to handle it. He even suggested practical alternatives to offer my buyer. To look for a similar product on Zendrop, make the offer, to avoid missing the sale. I did. Exceptional service, fast response time, and genuine support. This level of customer care is rare and deeply appreciated, especially for someone just starting out. Thank you, Harvey, and Zendrop! You’ve earned a loyal user. — GG. Womedsup

BingCart

Jun 21, 2025  on Shopify

I am upgrading my review to 5 stars because my previous one was based on my misunderstanding of how they operate. Zendrop has since explained everything clearly; I am satisfied with them. Austin needs a special mention here. I am looking forward to a successful dropshipping journey with them. So far I have experienced very good support from them! I recommend Zendrop to all dropshipping business people

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