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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (879)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

PetzNpaws

Nov 29, 2024  on Shopify

Great customer support with Liezel, quick and easy access to everything and the Zendrop academy is a perfect tool to get started and understand what dropshipping is about.

New Malkah

Nov 29, 2024  on Shopify

I had a problem with my billing in connection to my shopify account. Nyka the support person was very helpful, fast and understanding of my situation. I just want to commend this person. More success to Zendrop. Days after, another great support from Jo. Very helpful information in navigating my way in shopify. Kudos to Zendrop.

Doggy's Best Life

Nov 28, 2024  on Shopify

Really easy to use and the service and support is top notch. Even when they say they have high volume of enquiries they're back very quickly. Really enjoying the experience

ICED EMPIRE

Nov 27, 2024  on Shopify

I needed help with connecting products. ZenDrop took care of it immediately

Whimcy

Nov 26, 2024  on Shopify

I purchased a 1-year plan but I didn't know how to connect it to my store. Fortunately, two customer service agents (Leigh & ivan) helped me out. They replied quickly and made sure that all of my concerns were taken care of.

My Store

Nov 26, 2024  on Shopify

I just started drop shipping and the process can be confusing, and I made an error. Zendrop fixed it so quickly and easily that I was impressed. Thank you so much

TinyPix

Nov 26, 2024  on Shopify

Always very helpful

Infinitulip

Nov 26, 2024  on Shopify

En general cubre todos los puntos, excepto en LATAM, ya que los costos de envío son demasiado altos, y terminan quitando margen, pero sin incluir eso, es resto de la aplicación es perfecta, el soporte técnico, las variantes, los productos, realmente se esmeran por tener un buen servicio

RetroPulse

Nov 26, 2024  on Shopify

Customer service is very fast and effective, they cleared up all my doubts. Many thanks to the entire Zendrop team.

Nuvvo Place

Nov 25, 2024  on Shopify

Highly recommended. The assistance from the agents has been fabulous, they have attended to each suggestion I have, they are interested in following up and if in the end they can solve the problem. With the request for products from the catalog they are super efficient and fast, without a doubt it makes the experience much easier for novices and Dropshipping professionals will surely find a good ally in them. They are super cracks. Today, 11/26/24, the customer service executive Faye extended her great help to me and solved a problem where she really showed me the commitment she has towards the community. In a short time, she helped me and provided me with the access tools so that I could move forward normally. I hope you have the good fortune of being assisted by her person.

Luxe Decor Trendz

Nov 25, 2024  on Shopify

SHIZA -SHE WAS MY BEST SUPPORT :*

Miselux

Nov 25, 2024  on Shopify

Great, easy to use app with many products. Pairing is easy and customer support is always ready. Definitely recommend!

ShopGlissea

Nov 25, 2024  on Shopify

yes, i would because the customer service is amazing and i truly recommend it.

NUÓR Stockholm

Nov 25, 2024  on Shopify

I am extremely satisfied! They are super quick to assist and always incredibly friendly. Truly a top-notch service you can rely on!

Honor & Estilo

Nov 25, 2024  on Shopify

Zendrop ha sido una herramienta increíble para mi negocio. Su plataforma es fácil de usar y ha simplificado completamente el proceso de gestión de pedidos y envíos internacionales. La variedad de productos, la velocidad de procesamiento y el soporte al cliente han superado mis expectativas. Además, la integración con Shopify ha sido perfecta, lo que me ha permitido centrarme en hacer crecer mi tienda en lugar de preocuparme por la logística. Definitivamente recomendaría Zendrop a cualquier emprendedor que busque eficiencia y confiabilidad en su negocio de dropshipping. ¡Gracias por hacer las cosas tan simples!

Aurapeau

Nov 25, 2024  on Shopify

C'est magnifique comme application

Lustre Globes

Nov 25, 2024  on Shopify

quick and very helpfull

Bi-Bala-Shop

Nov 25, 2024  on Shopify

Fast communication and help in any issue that I had so far. Thanks!

VOLTAÏQUE

Nov 25, 2024  on Shopify

I encountered an issue disconnecting my TikTok Shop from Zendrop without disrupting operations. Resolving it required about an hour of collaboration between Zendrop and TikTok, as the disconnection couldn't be handled directly within Zendrop. Both representatives remained patient and persistent, ensuring all questions were addressed and solutions explored. Ultimately, TikTok resolved the issue, but the teamwork provided valuable insights. This experience highlights the importance of preparing for similar challenges in the future. We successfully achieved the desired outcome thanks to Zendrop's 24/7 customer support.

Stepwise Mobility

Nov 24, 2024  on Shopify

Excellent Customer Service. Khubaib was really on point and guided me really well.

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