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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (879)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Wistful

Dec 27, 2024  on Shopify

great support . I rarely give feedback but I have to say it impressed me how fast the support is on zendrop

Mavorel

Dec 27, 2024  on Shopify

A great app! Faye provides is even better customer support:)

NUWELLTH

Dec 26, 2024  on Shopify

Amazing Experience with Zendrop and Jacob from Support! I've been using Zendrop for my Shopify store, and I couldn't be happier with the app and the support team. The app is incredibly user-friendly, making it so much easier to manage product sourcing and fulfillment. The product catalog is vast, and the seamless integration with Shopify is a game-changer for my business. A special shoutout to Jacob from support—he went above and beyond to help me with my queries. His quick responses, patience, and in-depth knowledge made all the difference. Jacob truly represents what exceptional customer service should be! If you're looking for a reliable app to streamline your dropshipping business, Zendrop is definitely worth it. Highly recommended!

Naved Products

Dec 25, 2024  on Shopify

I am new to dropshipping but Zendrop customer support has been really great. They are very responsive and knowledgeable.

Orin

Dec 25, 2024  on Shopify

It's great, the prices are better, and the support is quick to respond.

VigilanTech™

Dec 25, 2024  on Shopify

Muy buenos proveedores

Effess

Dec 24, 2024  on Shopify

The support is very helpful and even on holidays responds fast

Zeviana

Dec 21, 2024  on Shopify

The customer support is top-notch! Fast, friendly, and problem-solving oriented. I highly recommend it!

Veelar

Dec 21, 2024  on Shopify

Great

رفعة

Dec 20, 2024  on Shopify

Today I had an issue with my store thanks

BNVs

Dec 19, 2024  on Shopify

great customer service

Ren-Gi Stores

Dec 18, 2024  on Shopify

Excelente aplicación de venta, buenos productos, muy buen soporte técnico y atención, los recomiendo

PopBox Boutique

Dec 18, 2024  on Shopify

I cannot praise Zenrop enough for their outstanding service, but the true star of my experience was their incredible agent, Liezel. From the moment I reached out for assistance, Liezel went above and beyond to ensure my issue was resolved promptly and with genuine care. Her communication skills are unparalleled—she listened attentively, asked the right questions, and explained everything with clarity and patience. Not once did I feel rushed or undervalued as a customer. Liezel’s professionalism was complemented by her warm and empathetic demeanor, which made the entire interaction a pleasure. What truly stood out was her proactive approach. Liezel didn’t just solve my issue; she provided thoughtful suggestions and personalized solutions that exceeded my expectations. It’s rare to find someone so dedicated to delivering a seamless customer experience, and Zenrop is lucky to have her on their team. If you’re considering Zenrop, know that not only is their service exceptional, but their commitment to customer satisfaction—exemplified by Liezel—makes them a cut above the rest. Thank you, Liezel, for turning what could have been a stressful situation into a fantastic experience! Zenrop has earned a loyal customer for life.

Top Itemz

Dec 17, 2024  on Shopify

Zendrop has been very helpful

My Store

Dec 16, 2024  on Shopify

I just wanted to share how thankful I am of Shiza. I goof up and selected AI to build a store, not knowing that it would create a brand new store. Turns out the username and password was lost before I was able to write it down, so I could not access the newly created account to remove it from my Zendrop account. Shiza helped in removing the unwanted store and connect me to my store. Thanks Shiza for handling my mix-up quickly and professionally.

Teresa's Fashionista LLC

Dec 15, 2024  on Shopify

Agent Shiza was very helpful in providing me with tracking information about my customer order. Thanks for your quick response and guidance.

Mareenlifestyle

Dec 15, 2024  on Shopify

top service Thank u Khubaib for the fast respons

Easeshoppy

Dec 15, 2024  on Shopify

Zendrop has been a total game-changer for my dropshipping business! Their platform is so easy to use, and the customer support is honestly amazing—they’re always there when I need help. Finding great products takes no time at all, and the automated fulfillment makes everything so much smoother. My orders are shipped out fast, which keeps my customers happy (and coming back!). What I love most is how simple it is to connect with my store. It’s saved me so much time and stress—seriously, I couldn’t imagine running my business without Zendrop!

BRAND-CHI

Dec 14, 2024  on Shopify

No la he explotado como quisiera todavía, pero la ayuda de el soporte técnico es espectacular.

ChargeFlexx

Dec 12, 2024  on Shopify

Me gusta mucho esta aplicación, pero sobre todo el equipo de soporte que hay detrás, que nos ha ayudado en todo momento y han sido muy rápidos y eficaces a la hora de resolver los problemas. Muy contento con el servicio que ofrecen

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