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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

One stop centre

Dec 01, 2024  on Shopify

Best customer service I have ever come across.

FireSide Diffuser

Dec 01, 2024  on Shopify

Just got help from Jacob. Super informative on what I was having difficulty with. Wrote out a step by step process and now the problem is solved.

Exclusive Small

Dec 01, 2024  on Shopify

Recomendada es la mejor app

My Store

Dec 01, 2024  on Shopify

Big shoutout to the Zendrop team, especially Jo and Hasnain! Honestly, I'm a bit of a chaotic mess, but they handled everything with so much patience, kindness, and professionalism. Hasnain was super dedicated and made sure everything went smoothly, and Jo was just incredibly chill and helpful. But really, the whole team deserves a huge thank-you! You guys are awesome, and I’m so grateful for how you helped me out. If anyone’s looking for a team that really knows how to treat their customers right, Zendrop is the way to go

DAANI

Dec 01, 2024  on Shopify

I have enjoyed the experience so far. And I will recommend Zendrop to anyone interested. Great customer service as well.

Trends2have

Dec 01, 2024  on Shopify

Today i had some problems with my webshop, Janelle From the Help chat, helped me in les then 10 minutes to resolved to problem. nice work, keep it up.

FrandiShop

Dec 01, 2024  on Shopify

Very good service, super fast, I had a problem with my Shopify store and they helped me very quickly. I recommend your attention 1000%.

Super Viral Buys

Dec 01, 2024  on Shopify

New to dropshipping. Kinda scared sh*tless, actually, but doing it scared because something has to happen. I first heard of Autods and started seeing people talke about Zendrop. Saw nothing but great things about their support. Well, I signed up got stuck and just had my first interaction with "Zendrop Jacob." Everything I knew about their support was 100% accurate! Jacob was patient, detailed in their answers, and very professional! I say all this because I was a customer service phone rep for over 25 years, and I will go the distance for fantastic support and/or services as a consumer. Look, choose Zendrop and get a great product with great support! Besides, they have alot to offer!

SyncScribe

Nov 30, 2024  on Shopify

great customer service, merjerrie especially was very helpful.

MenGeeks

Nov 30, 2024  on Shopify

Brilliant customer service from Khubaib.

Gadget and Gizmo World

Nov 30, 2024  on Shopify

Very helpful team and always available! Can fix and answer most things within minutes. Very ease of use for the platform. Chris, my agent was super nice and helped me beyond my expectations.

Jellyglow

Nov 30, 2024  on Shopify

10 of 10

Don Crespo, LLC

Nov 29, 2024  on Shopify

Hello, I'm new to this website and I'm glad I am able to add products to my Shopify store. I'm tired of ordering products and having to pack them then ship them. I really appreciate Zendrop so much.

KAIWORKS

Nov 29, 2024  on Shopify

its great no complains they are fast to resolve any issue and app is super easy to use.

The Gadgets Clout

Nov 29, 2024  on Shopify

I recently started using Zendrop, and so far, I’ve been impressed with how easily customer service addresses any issues. It gives me a great sense of security knowing support is just a click away. I also love their branding section—it’s fantastic! When I received my first order, there were a few missing items, but Ivan resolved the issue quickly. Overall, I’m extremely satisfied and highly recommend Zendrop!

PetzNpaws

Nov 29, 2024  on Shopify

Great customer support with Liezel, quick and easy access to everything and the Zendrop academy is a perfect tool to get started and understand what dropshipping is about.

New Malkah

Nov 29, 2024  on Shopify

I had a problem with my billing in connection to my shopify account. Nyka the support person was very helpful, fast and understanding of my situation. I just want to commend this person. More success to Zendrop. Days after, another great support from Jo. Very helpful information in navigating my way in shopify. Kudos to Zendrop.

Doggy's Best Life

Nov 28, 2024  on Shopify

Really easy to use and the service and support is top notch. Even when they say they have high volume of enquiries they're back very quickly. Really enjoying the experience

ICED EMPIRE

Nov 27, 2024  on Shopify

I needed help with connecting products. ZenDrop took care of it immediately

Whimcy

Nov 26, 2024  on Shopify

I purchased a 1-year plan but I didn't know how to connect it to my store. Fortunately, two customer service agents (Leigh & ivan) helped me out. They replied quickly and made sure that all of my concerns were taken care of.

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