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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Ski Strap Pro

Dec 05, 2024  on Shopify

My Store

Dec 05, 2024  on Shopify

Very very good and a great support!

Prime and essentials

Dec 05, 2024  on Shopify

Friendly staff ❤️ thanks for the great service

Océans

Dec 04, 2024  on Shopify

Thanks to Janelle for her great help! Appreciate it!

Ma boutique

Dec 04, 2024  on Shopify

good

Beaurro

Dec 04, 2024  on Shopify

Their team is very supportive and understanding

Savvy Life

Dec 04, 2024  on Shopify

Zendrop is truly an easy and amazing app to use. I do suggest that begginers do a lot of research about all the fees before jumping head on in like the tiktok videos suggest. I had come across a miner issue but the support team was so amazing and helpful..Thank you Markgil who helped me every step of the way, I will definitely use this app for my future dropshipping when I have a little more expierence. You deserve 5 stars!!!

fureveryours

Dec 04, 2024  on Shopify

I had the absolute best experience with this assistant! Not only were they incredibly knowledgeable and helpful, but they also showed so much patience and spent a lot of time making sure my problem was completely solved. It truly felt like they cared about helping me and went above and beyond to find the perfect solution. I couldn't have asked for better support—thank you so much!

Eyefull Needs

Dec 04, 2024  on Shopify

I recently had a concern about my billing cycle and reached out to Zendrop's support team. Harvey, the representative I spoke with, was incredibly prompt and helpful in resolving my issue. He took the time to explain the breakdown of my bill, which I greatly appreciated. As someone new to Zendrop and Shopify, this level of support has been very reassuring. I look forward to continuing to work with Zendrop and highly recommend their service!

Passion Pets

Dec 03, 2024  on Shopify

My Store

Dec 03, 2024  on Shopify

Merjerrie from the Customer support was very helpful with my query. Not only she answered my questions but provided further details to navigate their app in a simple manner. Appreciate it.

All in One

Dec 03, 2024  on Shopify

Today I made a mistake when adding a payment. I wrote an email and the support team took care of it immediately and was promised a reimbursement. They also offered me a free month to try the app and learn the basics to establish my online store. Looking forward to working with Zendrop!

HarBoost.dk

Dec 03, 2024  on Shopify

Here you get a real support for your problem almost any time!

Finders Keepers

Dec 03, 2024  on Shopify

Ivan was super nice and helpful really recommend!!!

My Store

Dec 03, 2024  on Shopify

The service of Khubaib was amazing, thank you to the Zendrop team.

Design Studios Direct

Dec 03, 2024  on Shopify

Very Helpful and Knowledgeable.

SpiderMasq

Dec 03, 2024  on Shopify

i love it

Shoe Fetish, LLC

Dec 02, 2024  on Shopify

Great company to work with. I love that they source products from trusted suppliers and by linking the products to my store the fulfilment process is smooth. The reps are always available 24/7 and very knowledgeable.

Aurasouq

Dec 02, 2024  on Shopify

Excellent service my Mariane.. Resolved my concern in a really quick time. Thank you!!

V1Uno Shop

Dec 01, 2024  on Shopify

I am a new user, learning about the App. I have yet to experience more but the interactive and swift customer assistance is amazing! Looking forward to consistent success. Came in confused about my current plan and received awesome customer assistance, explanation and a satisfying resolution. Grateful for Zendrop.

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