Zendrop ‑ Dropshipping & POD logo

Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,407)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

My Store

Nov 24, 2024  on Shopify

The custom service is gold!

Push Shop

Nov 24, 2024  on Shopify

Thank you so much...! wonderful customer service :)

Makziem

Nov 23, 2024  on Shopify

Very good customer service received from Jo!

JupiterJackTrades

Nov 23, 2024  on Shopify

I mean this with absolute sincerity, this is the best customer service I have ever received. I had the pleasure of speaking with Merjerrie (Merj). She worked with me for over an hour, problem solving, finding work around, and ultimately solving what seemed to be an impossible problem (we were fighting we a glitch that occurred when I tried to connect platforms). She was patient, understanding, kind, and attentive. If she is a reflection of the company’s values and approach I’ll never stop singing it’s praise!

WordsPen

Nov 23, 2024  on Shopify

Zendrop is so so good, so simple, so good, so perfect, the customer support is also so so good, Ivan helped me recently, he really did a great job and he was wonderful to deal with:) Recommended!

Flaretrek

Nov 23, 2024  on Shopify

Super customer service

Nuvvo Place

Nov 22, 2024  on Shopify

Highly recommended. The assistance from the agents has been fabulous, they have attended to each suggestion I have, they are interested in following up and if in the end they can solve the problem. With the request for products from the catalog they are super efficient and fast, without a doubt it makes the experience much easier for novices and Dropshipping professionals will surely find a good ally in them. They are super cracks.

Yoga Pants

Nov 22, 2024  on Shopify

great support

Trexo.

Nov 22, 2024  on Shopify

Great job helping me resolve my issue!! Very professional and super nice!

Komfy

Nov 22, 2024  on Shopify

i like it

SpeedSparky

Nov 22, 2024  on Shopify

Soapiesskincare

Nov 21, 2024  on Shopify

The crew at Zendrop is always quick to respond. Amazing assistance with any issue or need. I could not ask for better customer service.

Nest Picks

Nov 21, 2024  on Shopify

SkyGlow

Nov 21, 2024  on Shopify

bien, muchos productos de relleno, pero la atencion eficiente y rapida, recomendado

NewNight

Nov 21, 2024  on Shopify

Zendrop has been a great introduction to Dropshipping. The customer service team are very responsive and help get to great outcomes for customers.

Rep Phantom

Nov 21, 2024  on Shopify

Excellent Customer Service Experience with Zendrop - I’ve had a great experience with Zendrop so far. I encountered an issue with my business in the early hours of the morning, around 3:30 AM, and didn’t expect a quick response from their customer support team. To my surprise, I received a reply within moments. The representative was incredibly helpful and resolved my issue in just a few minutes. Zendrop’s service is fast, efficient, and friendly. Highly impressed and very satisfied!

Il mio negozio

Nov 21, 2024  on Shopify

assistenza ottima, consiglio molto, sono sempre disponibili ad aiutarti

Origin Fund

Nov 21, 2024  on Shopify

I had an issue and the representative was polite professional and knowledgeable the solution was quick and I was able to get right back to work Thanks

Muvo

Nov 21, 2024  on Shopify

Great customer service

My Store

Nov 20, 2024  on Shopify

great support services

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