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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Shopify

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (843)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

ResurrectedStore

Feb 11, 2025  on Shopify

Highly Recommend!. Support is amazing! Khubaib, Mariane, Rose, Mae and Jemima. Amazing support team!

Moon Elite

Feb 11, 2025  on Shopify

Markgil was very friendly and he had great job to answer my question

TUNIMAL

Feb 11, 2025  on Shopify

Khubaib from zendrop had very good customer service, and he provided genuine help with my problem, instead of ignoring it/not really caring. about the issue. I really appreciated his help, and he explained in very understandable ways.

Elivve

Feb 11, 2025  on Shopify

It is way more trustworthy than Auto DS and the custemer support is

My Store

Feb 10, 2025  on Shopify

As a first time business owner it can be very stressful but Zendrop makes it so much easier as they have amazing support and are very quick to respond!!!

Smarter Homewares

Feb 10, 2025  on Shopify

Very good app and customer support, particularly from Mariane.

Quaza

Feb 08, 2025  on Shopify

really really apreciate the team zendrop is the best quick assistance for customers everything thank you the team

SmartFusion™

Feb 08, 2025  on Shopify

fast and pro support!

Youarewelcome

Feb 07, 2025  on Shopify

New to dropshipping. Here is my email to Zendrop: "I'm struggling to get my website up and running. In other words, I haven't started online shopping yet. Hope to be back soon. Is there anything you or I can do to avoid the above expenses, until my online store is ready?" And here is Zendrop's response: "I completely understand that getting a website up and running can be a challenge, but take your time—it's all part of the journey! I've reviewed the account and billing information and it appears that you are currently subscribed to the Zendrop pro plan. Would you be okay if I add 2 months for FREE to your account? That's 3 full months of a paid subscription for the cost of one. Once the free months come to an end, you can choose to continue with the paid service or downgrade/cancel." I call this very good insight and top-notch service, many thanks to Zendrop.

Revulve

Feb 06, 2025  on Shopify

Great customer support, good service and makes fulfillment super easy.

Fiany.de

Feb 06, 2025  on Shopify

Great service! And customer support is there to help at any time!

Geo Lamp Lights

Feb 05, 2025  on Shopify

Rafaela was amazing help!!!!

LartDeLaMode

Feb 05, 2025  on Shopify

rappe antwoord!

Puhdl Rainwear

Feb 05, 2025  on Shopify

Great service to resolve issues promptly.

Kronics Collectibles

Feb 04, 2025  on Shopify

App is great so far, I did have an issue with the Subscription with Zendrop and Shopify not linking so I got charged twice. Khubaib from Zendrop helped inform me what the issue was and everything is good now.

Zavos

Feb 04, 2025  on Shopify

great app overall, and the customer service is Amazing

MALRY

Feb 01, 2025  on Shopify

Customer support is responsive and provides high-quality assistance. My issue was resolved quickly and efficiently.

Haute Cozy Attire

Feb 01, 2025  on Shopify

The Mila Collection

Jan 30, 2025  on Shopify

Very helpful at explaining next steps - thanks

AuthenticLook

Jan 30, 2025  on Shopify

Over 1 million products, with a lot of them being incredibly cheap products. My two constructive critiques are that there aren't as many United States Fulfillment suppliers offering that very quick shipping at low prices in the niches that I am selling in, and the second is the search engine due to the suppliers tagging the items with keywords that may be somewhat unrelated at times in favor of more visibility. Overall, they are the best dropshipping platform in my opinion for sure. In terms of all the other fulfillment centers, their prices are extremely low. In addition to this, they also offer great discounts on annual plans at times throughout the year. They have 24/7 support, Their plans are usage based plans for all of their plans except their highest tier because of the fact that it does go higher than that. Their highest tier allows you to import an unlimited amount of products to your store. They also allow you to import other items from other platforms into Zendrop and their shipping times are still fast because they work with the companies that you want product from outside of their platform to maintain their faster shipping times. If you are a clothing brand, one of the coolest parts of their platform is the fact that their platform also has real life model photos of their products too and isn't just the product itself.

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