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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Nature Isle Boutique

Apr 17, 2025  on Shopify

My experience with the Zendrop-Dropshipping & POD was great. The assistance Nyka was very helpful and attended to my query quite quickly. Nyka also sent me a follow-up email to check that everything was going well and offered further assistance if required which I think was very important.

NovelleShoppe

Apr 16, 2025  on Shopify

Hasnain was most helpful with a query that I had with my account and sorted it out quickly. Thank you once again Hasnain!

PackFlux

Apr 16, 2025  on Shopify

Great customer service

Kilinon

Apr 16, 2025  on Shopify

Janelle is an amazing customer support person. She helped me a lot with my questions and problems that appeared. We need more people like her in the customer support area.

Deluxeva

Apr 13, 2025  on Shopify

Good customer service, fast respond time

JOLLY HOME STORE

Apr 11, 2025  on Shopify

* Zendrop team responds to messages quickly. * Effective solutions to problems. * Janelle is very friendly. She helps me a lot.

Studio Eight

Apr 10, 2025  on Shopify

Zendrop has been a game-changer for my store! The platform is intuitive and easy to use, especially for beginners. Product import is seamless, and the shipping times are better than expected. Their customer support is fast and helpful, and the branding options are a big plus. Highly recommend for anyone starting with dropshipping!

CloudEaze™

Apr 10, 2025  on Shopify

Amazing customer support!

BrewXpress

Apr 09, 2025  on Shopify

Husnain, Nicole, Juan, Nykaa and Khubaib has been wonderful and always ready to help with utmost professionalism. They always answer all the queries and questions and explain with enthusiasm and own the problems. Kudos to them. Keep up the good work

The Prime Bazaar

Apr 08, 2025  on Shopify

the team is so incredibly helpful. Nyka and Jo dont leave me hanging or confused, and they carefully follow each ticket I opened, it helps so much on the journal of building my e-commerce business.

Gym Dynamx

Apr 07, 2025  on Shopify

Krisnalyn was very helpful with explaining and getting my issue resolved.

Innovatefy

Apr 06, 2025  on Shopify

Great support.

rimanes

Apr 05, 2025  on Shopify

The support is always very friendly and helpful. Many thanks for that!

simplypractical

Apr 03, 2025  on Shopify

At midnight, I realized one of my customer’s orders was stuck in a weird limbo—and I had no idea what to do. I was completely lost. I reached out to the chatbot, and that’s when Hasnain came to the rescue. He jumped in fast, figured out the issue right away, and walked me through a step-by-step solution like a pro. And on top of that, he gave me the motivational boost I didn’t even know I needed that night. Seriously, someone give this guy a raise.

Buyme24seven

Apr 01, 2025  on Shopify

Great support from Khubaib. Explained to me everything about the pricing as I had a lot of doubts. I recommend people to use this app for good customer support experience.

Shinyshellz

Apr 01, 2025  on Shopify

They answered all my questions. They are charming people, especially Jo, she helped me a lot, talking for a long time to answer all questions, I don't know how to thank her enough. Thank you guys

3AM

Mar 31, 2025  on Shopify

Zendrop support is the best. They are friendly and generally want to help. I had a question about my subscription and they quickly found an answer for me. Thank you Zendrop support team!

GymDepot.ca

Mar 31, 2025  on Shopify

Exceptional support and explanations by Jacob.

ÆORMEN

Mar 31, 2025  on Shopify

Polite and fast support.

eShopLovers

Mar 29, 2025  on Shopify

Excellent Support by Zendrop, Well trained support Team and quick response. Rafaela, Faye support was great.

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