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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Dopamine Hits

Jul 08, 2024  on Shopify

I've JUST added product to my store. I was having trouble finding a sizing chart and the AI bot put me through to a Human helper and we quickly solved the problem. The 4 star is for the Customer Service only.

Mystic Market

Jul 08, 2024  on Shopify

It's definitely one of the best out there !!! It definitely has way more products than the other suppliers, but I still sometimes find It difficult to find new products, as most of the products are available here after the trend has died down so it would be real nice if they could just increase their product range, overall, the experience was very good, the shipping rates, the product rates, I find all them very reasonable so yea pretty cool platform

Huxey

Jul 07, 2024  on Shopify

I just started navigating through ZenDrop. The UI is super clean and I love the range of products. Hope to use the Ali Baba importer extension soon. Besides, the customer support team is top notch , super responsive and quite helpful.

Perfect Golf swing mat

Jul 06, 2024  on Shopify

I would because it help buyers see your product

The Lión

Jul 04, 2024  on Shopify

aun lo estoy probando de momento va genial

Realifestore

Jul 03, 2024  on Shopify

Karrie helped me tremendously. I had a lot of questions and she answered them all one by one. Zendrop has good customer service!!!

PrimePicks

Jul 03, 2024  on Shopify

I saw you could add 1 million products but now with a monthly limit of 1 thousand after a thresh hold!What else I'm looking for in an app is to be able to drop ship from any were to any where! and an easier way to drop-ship exclusively high ticket products

PureLife™ HydroBottle

Jul 02, 2024  on Shopify

Customer service is top notch! The website could use a little work though most listings don't contain enough information about the product with just generic text and pictures. Also if you switch suppliers the orders you currently have don't get updated and it's impossible to update them. So you have to either use the old supplier for those orders or duplicate the orders on shopify to work around this. But if you duplicate on shopify your customers order # changes and they get new emails cause loads of confusion for them and reflecting badly on the level of professionalism of the store. Also when trying to use the import from AliExpress app it failed to get pictures of variants and just listed Ali SKU's which could not be found anywhere on Ali, even in page code, so it was impossible to match the variants to the actual product you wanted to link. With that said, the customer services is always there to help where they can and make it work. And the service itself, of packaging products and adding cards is great.

Timbersonic

Jul 02, 2024  on Shopify

Great customer service the only issue I would say is the shipping time for deferent product some product may take 5 day to get delivery since the other one may take 20 day

TAWOOS The Peacock Fashion

Jul 02, 2024  on Shopify

however i am new to zendrop but i found the support team excellent

Galacticshop

Jul 01, 2024  on Shopify

Es muy fácil de usar

That Thing Trending

Jun 30, 2024  on Shopify

Works well, the Aliexpress Importer breaks sometimes though.

Peak Hits

Jun 29, 2024  on Shopify

It's been pretty good so far. The whole experience can be confusing and overwhelming but we'll worth it!

Lavida

Jun 27, 2024  on Shopify

Jobelle, & all the other assistants are really helpful and quick to respond in case when issues occur. As a starting business its really great to have such a great backend to your store.

My Store

Jun 26, 2024  on Shopify

Janelle was very polite and helpful in explaining to me how to Import a certain product. As the Aliexpress Importer is currently not working she showed me an alternative route.

PowerPulseBikes

Jun 24, 2024  on Shopify

Great

VnnnyBob91’s Store

Jun 23, 2024  on Shopify

i would recommend zendrop. customer assistance was very helpful!

Bobs and ends

Jun 23, 2024  on Shopify

So far it's a great app and customer support is great. As I'm on the starter plan, I slowly start to feel limited but not there yet. Don't now yet what feature(s) could benefit me in an upgrade plan but I will eventually know I guess.

My Store

Jun 23, 2024  on Shopify

Good customer service very helpful

AstroGlow™

Jun 23, 2024  on Shopify

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