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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Phitness Pro Ltd

Jul 30, 2024  on Shopify

Spoke Jobelle, she was great. She dealt with my issue straight away and quickly

Personal Touch Woodworks & Engraving

Jul 23, 2024  on Shopify

Revised from 2 stars to 4 after a great customer service experience. They reached out and, though my problem was not really resolved (yet) they acknowledged my complaint and at least made me feel like someone was listening!

My Store

Jul 21, 2024  on Shopify

I was having issues getting into my account and was very quickly assisted with getting the issue taken care of. Really great support!

BossLadyBudgetDefense

Jul 20, 2024  on Shopify

It's has products that you are looking for.

Vi&Mi products

Jul 18, 2024  on Shopify

Glamor &Garments

Jul 18, 2024  on Shopify

Its doesn't mean I,m just visting only but sir i know your participation in market the name of brand sorry sir im new here but not under standing how to work in market and how to sell products i want the help of a mentor which one guide me thanks a lot for your touch to me and assisting me politely thanks regard

KaTreat

Jul 17, 2024  on Shopify

It has really broad variety of setting to maximise performance

HappyHauls

Jul 17, 2024  on Shopify

I have been using this app for about 4 months now and I am happy with the products available. The biggest complaint from my customers is that the items arrive in very damaged packaging and in some cases items are missing in the packages. Zendrop staff is amazing in working with you to address concerns and has helped me through complaints. However, I do wish there was more QC on packages and items that are being sent to the customers. All in all a good experience but would love to see more effort in QC and packaging.

Turbo Fan Xtreme

Jul 16, 2024  on Shopify

seems like a great app, I have just had a few complications with orders not showing up though, from what I hear, that seems to be just a me problem though

Myfayth

Jul 16, 2024  on Shopify

i have just started using Zendrop. I faced some difficulty in making my products live on my store, but when i reached out to their customer support, the lady was extremely patient and helpful and together we solved the problem completely

Lastentarvikekauppa

Jul 16, 2024  on Shopify

A good and wide selection, but backpacks for schoolchildren and all bags under the word bags are hard to find. They should be separated into school bags, accessories could be used for all smaller bags for cosmetics ....

Ascending Heights Lifestyle

Jul 15, 2024  on Shopify

It is a great supply platform considering product ranges and advice on starting up as a dropshipper though I've yet conduct business with them in terms of client service as, I'm still a beginner and haven't built much of a customer base but so far as to establing the business , the platform has been great to interact with for ease of use of most of applications.

ZORADA

Jul 15, 2024  on Shopify

Always very helpful experts at any time of day.

CALLACRAFTS

Jul 15, 2024  on Shopify

The staff is very patient and explains each step thoroughly.

QuantumWave

Jul 14, 2024  on Shopify

EdenFit

Jul 12, 2024  on Shopify

Great closing process and ending subscription.

Realifestore

Jul 11, 2024  on Shopify

Janelle and Karrie helped me tremendously. I had a lot of questions and she answered them all one by one. Zendrop has good customer service!!!

Nexus Power

Jul 11, 2024  on Shopify

My Store

Jul 11, 2024  on Shopify

A aplicação é boa, só houve um problema em transferir produtos do ali express para a zen drop mas de resto está tudo bem

My Store

Jul 09, 2024  on Shopify

Courteous communication and excellent service

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