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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Shopify

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (806)

Overall rating
4.4

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Relaxed Desk

Aug 07, 2024  on Shopify

Love this app - so easy to use. My issues are that they don't have a research ad feature and that they don't source larger items likes desks & chairs.

Hulmstore

Aug 07, 2024  on Shopify

Zendrop is mission critical to our drop-shipping business. It has the flexibility needed to manage the most simple to the most complex business. It's definitely one of the best on the market.

Henster eCommerce Hub

Aug 06, 2024  on Shopify

Zendrop has been a great ally for my new e-commerce business. Their user-friendly platform has streamlined my dropshipping process with a vast selection of high-quality products. Reasonable standard shipping times have boosted customer satisfaction. Their excellent customer support quickly resolves issues. Overall, Zendrop is a game-changer and is highly recommended for enhancing dropshipping operations. Four stars for now!

KITRO®

Aug 06, 2024  on Shopify

They provide fast response and support. Recommended.

Fitsport

Aug 06, 2024  on Shopify

Besides the fact Zendrop made a mistake with the product catalogue. Your service was excellent with a great response in resolving my issue. Thanks Janelle

GatorAte

Aug 05, 2024  on Shopify

User friendly software with exceptional customer support team!

WaveGlow™

Aug 05, 2024  on Shopify

My Store

Aug 05, 2024  on Shopify

very good and fast service no joke

Arakan Apparel

Aug 04, 2024  on Shopify

pretty good

Bonkera Boutique

Aug 04, 2024  on Shopify

I've been using Zendrop for my dropshipping business for the past few months, and overall, I'm very satisfied with the service. The platform is user-friendly and makes it easy to find and import high-quality products into my store. I appreciate the variety of products available and the fast-shipping times, which have helped me keep my customers happy. The integration with Shopify works seamlessly, and the customer support team has been responsive and helpful whenever I've had questions or issues. Zendrop has been a reliable partner in growing my e-commerce business, and I would definitely recommend it to other dropshippers looking for a dependable fulfillment solution.

Phitness Pro Ltd

Jul 30, 2024  on Shopify

Spoke Jobelle, she was great. She dealt with my issue straight away and quickly

Personal Touch Woodworks & Engraving

Jul 23, 2024  on Shopify

Revised from 2 stars to 4 after a great customer service experience. They reached out and, though my problem was not really resolved (yet) they acknowledged my complaint and at least made me feel like someone was listening!

My Store

Jul 21, 2024  on Shopify

I was having issues getting into my account and was very quickly assisted with getting the issue taken care of. Really great support!

BossLadyBudgetDefense

Jul 20, 2024  on Shopify

It's has products that you are looking for.

Vi&Mi products

Jul 18, 2024  on Shopify

Glamor &Garments

Jul 18, 2024  on Shopify

Its doesn't mean I,m just visting only but sir i know your participation in market the name of brand sorry sir im new here but not under standing how to work in market and how to sell products i want the help of a mentor which one guide me thanks a lot for your touch to me and assisting me politely thanks regard

KaTreat

Jul 17, 2024  on Shopify

It has really broad variety of setting to maximise performance

HappyHauls

Jul 17, 2024  on Shopify

I have been using this app for about 4 months now and I am happy with the products available. The biggest complaint from my customers is that the items arrive in very damaged packaging and in some cases items are missing in the packages. Zendrop staff is amazing in working with you to address concerns and has helped me through complaints. However, I do wish there was more QC on packages and items that are being sent to the customers. All in all a good experience but would love to see more effort in QC and packaging.

Turbo Fan Xtreme

Jul 16, 2024  on Shopify

seems like a great app, I have just had a few complications with orders not showing up though, from what I hear, that seems to be just a me problem though

Myfayth

Jul 16, 2024  on Shopify

i have just started using Zendrop. I faced some difficulty in making my products live on my store, but when i reached out to their customer support, the lady was extremely patient and helpful and together we solved the problem completely

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