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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Shopify

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (1,124)

Overall rating
4.2

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Neo Keen

Nov 09, 2024  on Shopify

I’ll give it a 4 star because most of the products I looked for even when paying the yearly subscription were not available for dropping. I requested more than 5 products and all of them couldn’t be found or couldn’t be dropped shipped. But I must say that the customer service is more than excellent and exceded my expectations. They helped me get my refund and the help I needed. Thank you very much.

🎄 Frost & Festivity

Nov 07, 2024  on Shopify

Pretty good

OmniPlay

Nov 06, 2024  on Shopify

Good app for dropshipping

GolfThing

Nov 04, 2024  on Shopify

Always readily available to help when required.

Viral Vantage

Nov 04, 2024  on Shopify

Honestly one of the best app integrations one could add to their store. With products ready to sell as soon as you link your store and a highly respectful, caring and quick responding customer support staff at your service, it truly feels like a premium app that deserves a 100 out of a 5. Well done Zendrop.

Thiloes clothing

Nov 02, 2024  on Shopify

fast service and very polite customer service!

Flydi

Oct 30, 2024  on Shopify

Es una app estupenda y la atención al cliente es perfecta, el asistente Jacob me ayudó muchísimo.

Valtorri

Oct 30, 2024  on Shopify

The quality it’s super cool but delivery service zendrop offers it’s too slow

Timbushu

Oct 29, 2024  on Shopify

So far so good. My only issues with Zendrop are that some products don't come all the variations you'd find on a competitor's site or on AliExpress; and at times they can be a little too pricey to get high profit margins, so you might have to either move onto another product or compromise. It would be nice if on the Review & Publish section, I could edit the Variant Option names like Color, Size, add Compare At prices to each product variant, and upload my own images. Oh, and if you're looking to request a product via AliExpress link, just to be aware, they do say no a lot. But other than that my experience with Zendrop so far has been great!

Winx Shop

Oct 27, 2024  on Shopify

very professional customer support, just that some products arent available when i sent a product request, but if you guys can fix that then everything else is perfect! and maybe the speed on the product requests can use some work too since ive had requests take like 5 days to return. but overall a good experience just the speed and product availabilty needs work.

TheViva

Oct 24, 2024  on Shopify

I heard that zendrop is the best app for sourcing products, and it has been a good experience by far. They can source you products if you send them a link, and they can automatically fulfill your orders. They also offer fast shipping times, which is one of the major advantages in my opinion.

EveryDayEssentials

Oct 17, 2024  on Shopify

Harvey helped me with a refund because I needed clarification on how they charge to use their products. I will try them again in the future

Emberidge

Oct 16, 2024  on Shopify

Findenow

Oct 08, 2024  on Shopify

Procedures are seamless. However, it would be appreciated if the reason for the decline fulfillment is stated in the status (declined) email/report.

Zatheria

Oct 06, 2024  on Shopify

Renvi

Oct 06, 2024  on Shopify

Thanks to Mariane

2dayfinds

Sep 30, 2024  on Shopify

I had an issue connecting my store to Zendrop, and was in contact with their team for four days until Shiza took over the chat. She was responsive and fixed the issue in no time. Thank you :) I'm only giving four starts not five because of the time I had to wait for someone to respond to me.

Flazzus Store

Sep 27, 2024  on Shopify

Recomiendo la aplicación para las personas que están iniciando en el dropshipping. Es una plataforma bastante amigable, aunque aún existen detalles a considerar a la hora de la edición al agregar productos a tu tienda.

Shai Visions

Sep 25, 2024  on Shopify

As a newbie using zendrop it is easy to use for first timers and have everything you need to know.

ViralVault

Sep 25, 2024  on Shopify

Good and fast assistance from Juan, thank you for your help!

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