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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (879)

Overall rating
4.5

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Valtorri

Oct 30, 2024  on Shopify

The quality it’s super cool but delivery service zendrop offers it’s too slow

Timbushu

Oct 29, 2024  on Shopify

So far so good. My only issues with Zendrop are that some products don't come all the variations you'd find on a competitor's site or on AliExpress; and at times they can be a little too pricey to get high profit margins, so you might have to either move onto another product or compromise. It would be nice if on the Review & Publish section, I could edit the Variant Option names like Color, Size, add Compare At prices to each product variant, and upload my own images. Oh, and if you're looking to request a product via AliExpress link, just to be aware, they do say no a lot. But other than that my experience with Zendrop so far has been great!

Winx Shop

Oct 27, 2024  on Shopify

very professional customer support, just that some products arent available when i sent a product request, but if you guys can fix that then everything else is perfect! and maybe the speed on the product requests can use some work too since ive had requests take like 5 days to return. but overall a good experience just the speed and product availabilty needs work.

TheViva

Oct 24, 2024  on Shopify

I heard that zendrop is the best app for sourcing products, and it has been a good experience by far. They can source you products if you send them a link, and they can automatically fulfill your orders. They also offer fast shipping times, which is one of the major advantages in my opinion.

EveryDayEssentials

Oct 17, 2024  on Shopify

Harvey helped me with a refund because I needed clarification on how they charge to use their products. I will try them again in the future

Emberidge

Oct 16, 2024  on Shopify

Findenow

Oct 08, 2024  on Shopify

Procedures are seamless. However, it would be appreciated if the reason for the decline fulfillment is stated in the status (declined) email/report.

Zatheria

Oct 06, 2024  on Shopify

Renvi

Oct 06, 2024  on Shopify

Thanks to Mariane

2dayfinds

Sep 30, 2024  on Shopify

I had an issue connecting my store to Zendrop, and was in contact with their team for four days until Shiza took over the chat. She was responsive and fixed the issue in no time. Thank you :) I'm only giving four starts not five because of the time I had to wait for someone to respond to me.

Flazzus Store

Sep 27, 2024  on Shopify

Recomiendo la aplicación para las personas que están iniciando en el dropshipping. Es una plataforma bastante amigable, aunque aún existen detalles a considerar a la hora de la edición al agregar productos a tu tienda.

Shai Visions

Sep 25, 2024  on Shopify

As a newbie using zendrop it is easy to use for first timers and have everything you need to know.

ViralVault

Sep 25, 2024  on Shopify

Good and fast assistance from Juan, thank you for your help!

Buyers-Open

Sep 24, 2024  on Shopify

Juan has given me good on this day. He was polite and informative. My problem was handle and and I can now move forward. Thank Zendrop!!!

Relocket

Sep 19, 2024  on Shopify

Zendrop offers a wide range of great products, making it an excellent platform to get started. The variety of products is impressive, providing plenty of opportunities to explore and be creative. However, using the platform in the EU can be a bit more challenging, as many products don't have CE certifications. That being said, the support is truly outstanding. The team is available 24/7 and is happy to reach out directly to suppliers to check on things. This level of support is exceptional and surpasses anything I've experienced on other platforms.

LIFTED HIGHER

Sep 17, 2024  on Shopify

This makes adding products to your store so much easier! Terrific site.

SHOP A WAY

Sep 15, 2024  on Shopify

Ofinomics

Sep 14, 2024  on Shopify

Fast y problem-solving support team

Fresh Flags

Sep 14, 2024  on Shopify

Zendrop is a nice platform but my only complaint is that I had a few issues with my sample orders and shipping times. But the customer support is very helpful and helped me through out the whole thing

SWEATY PAWS

Sep 14, 2024  on Shopify

really good from the pro plan to the free - it is all you need to source and reliably dropship products without worrying about quality assurance.

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