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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Shopify

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (806)

Overall rating
4.4

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

GNS Beauty & Personal Care

Dec 19, 2024  on Shopify

I'm new to the whole dropshipping scene. Zendrop has done a great job getting me up and running. One critique... Be clear to explain the different warehouses that the product is in. This is important because if you put your products on TikTok, they absolutely do not like products being shipped outside the U.S. So I would make sure to only add products from the Zendrop US warehouse. There customer service is great and they have helped a lot. Thanks Zendrop!

My Store

Dec 19, 2024  on Shopify

I havent really started yet since i am now waiting for my first sample order to come through but all the customer supports have answered me very quickly and was very precise regarding the answer provided. They have been very comprehensive so far. So far so good !

Mingo Drop

Dec 17, 2024  on Shopify

The integration with Shopify is reliable and easy. Customer service is top-notch with super prompt responses. I do wish they had more on-trend variety of products, though.

Maxgrow

Dec 10, 2024  on Shopify

I think zendrop is worth giving a shot, the seem to be really organized, the customer service is very responsive - I will try there services and see how it goes

Muntti Milano

Dec 09, 2024  on Shopify

they take to much time to process orders, like 3-4 days, but they are really good with the rest of the things

LegacyEra

Dec 08, 2024  on Shopify

Great customer service!

Iraqify

Dec 08, 2024  on Shopify

• “التطبيق مفيد جدًا لاستيراد المنتجات وإدارة الشحن. لكن واجهت بعض التحديات في الإعداد.

Zenith Zone

Dec 05, 2024  on Shopify

I like that they help me! It didn't take long for them to respond back. And they were able to fix my problem fast!

cozy drizzle

Dec 02, 2024  on Shopify

Sometimes they help right away and other times they also help but slower.

Hoi Myrioi

Dec 01, 2024  on Shopify

Support help was quick and resolved the questions i had. very helpful

A Great Deal Shopping

Nov 30, 2024  on Shopify

I figured out a lot this week chatting with zendrop customer service. They helped me out every way they could but I have to fix my stuff manually or i will lose my product descriptions I wrote, so I'm going to do it manually. It just should be easier to resync the products to update the location to zendrop.

PrivacyShieldz

Nov 26, 2024  on Shopify

Customer service has had prompt replies.

4Malu

Nov 26, 2024  on Shopify

Schnelle Antworten wenn man Fragen hat.

Funky Hashtag

Nov 25, 2024  on Shopify

Overall, excellent product selection & platform. I am disappointed in the dashboard when it comes to seeing order status. Although customer service is excellent, I shouldn't have to talk to them to find the status of all orders. Once fulfillment is requested, it completely disappears from the dashboard.

WADIS

Nov 15, 2024  on Shopify

Tiene un catalogo amplio pero es complicado buscar el producto el buscador no esta muy optimizado, deberian agregar la busqueda por fotos para estar reduciendo el uso de atencion al cliente

RCorrea varieties

Nov 13, 2024  on Shopify

my experience so far its been great. Just starting this business and have some knowledge in computer but not expert at all.This app is pretty user friendly and would recommended to anyone wanting to start a e-commerce business. Thank you Zendrop.

AEROCART

Nov 09, 2024  on Shopify

Answers quick and nice

Neo Keen

Nov 09, 2024  on Shopify

I’ll give it a 4 star because most of the products I looked for even when paying the yearly subscription were not available for dropping. I requested more than 5 products and all of them couldn’t be found or couldn’t be dropped shipped. But I must say that the customer service is more than excellent and exceded my expectations. They helped me get my refund and the help I needed. Thank you very much.

🎄 Frost & Festivity

Nov 07, 2024  on Shopify

Pretty good

OmniPlay

Nov 06, 2024  on Shopify

Good app for dropshipping

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