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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Zendrop

Reviews (10,515)

Overall rating
4.7

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

A Great Deal Shopping

Nov 30, 2024  on Shopify

I figured out a lot this week chatting with zendrop customer service. They helped me out every way they could but I have to fix my stuff manually or i will lose my product descriptions I wrote, so I'm going to do it manually. It just should be easier to resync the products to update the location to zendrop.

PrivacyShieldz

Nov 26, 2024  on Shopify

Customer service has had prompt replies.

4Malu

Nov 26, 2024  on Shopify

Schnelle Antworten wenn man Fragen hat.

Funky Hashtag

Nov 25, 2024  on Shopify

Overall, excellent product selection & platform. I am disappointed in the dashboard when it comes to seeing order status. Although customer service is excellent, I shouldn't have to talk to them to find the status of all orders. Once fulfillment is requested, it completely disappears from the dashboard.

WADIS

Nov 15, 2024  on Shopify

Tiene un catalogo amplio pero es complicado buscar el producto el buscador no esta muy optimizado, deberian agregar la busqueda por fotos para estar reduciendo el uso de atencion al cliente

RCorrea varieties

Nov 13, 2024  on Shopify

my experience so far its been great. Just starting this business and have some knowledge in computer but not expert at all.This app is pretty user friendly and would recommended to anyone wanting to start a e-commerce business. Thank you Zendrop.

AEROCART

Nov 09, 2024  on Shopify

Answers quick and nice

Neo Keen

Nov 09, 2024  on Shopify

I’ll give it a 4 star because most of the products I looked for even when paying the yearly subscription were not available for dropping. I requested more than 5 products and all of them couldn’t be found or couldn’t be dropped shipped. But I must say that the customer service is more than excellent and exceded my expectations. They helped me get my refund and the help I needed. Thank you very much.

🎄 Frost & Festivity

Nov 07, 2024  on Shopify

Pretty good

OmniPlay

Nov 06, 2024  on Shopify

Good app for dropshipping

GolfThing

Nov 04, 2024  on Shopify

Always readily available to help when required.

Viral Vantage

Nov 04, 2024  on Shopify

Honestly one of the best app integrations one could add to their store. With products ready to sell as soon as you link your store and a highly respectful, caring and quick responding customer support staff at your service, it truly feels like a premium app that deserves a 100 out of a 5. Well done Zendrop.

Thiloes clothing

Nov 02, 2024  on Shopify

fast service and very polite customer service!

Flydi

Oct 30, 2024  on Shopify

Es una app estupenda y la atención al cliente es perfecta, el asistente Jacob me ayudó muchísimo.

Valtorri

Oct 30, 2024  on Shopify

The quality it’s super cool but delivery service zendrop offers it’s too slow

Timbushu

Oct 29, 2024  on Shopify

So far so good. My only issues with Zendrop are that some products don't come all the variations you'd find on a competitor's site or on AliExpress; and at times they can be a little too pricey to get high profit margins, so you might have to either move onto another product or compromise. It would be nice if on the Review & Publish section, I could edit the Variant Option names like Color, Size, add Compare At prices to each product variant, and upload my own images. Oh, and if you're looking to request a product via AliExpress link, just to be aware, they do say no a lot. But other than that my experience with Zendrop so far has been great!

Winx Shop

Oct 27, 2024  on Shopify

very professional customer support, just that some products arent available when i sent a product request, but if you guys can fix that then everything else is perfect! and maybe the speed on the product requests can use some work too since ive had requests take like 5 days to return. but overall a good experience just the speed and product availabilty needs work.

TheViva

Oct 24, 2024  on Shopify

I heard that zendrop is the best app for sourcing products, and it has been a good experience by far. They can source you products if you send them a link, and they can automatically fulfill your orders. They also offer fast shipping times, which is one of the major advantages in my opinion.

EveryDayEssentials

Oct 17, 2024  on Shopify

Harvey helped me with a refund because I needed clarification on how they charge to use their products. I will try them again in the future

Emberidge

Oct 16, 2024  on Shopify

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