It’s hard to know how to get around your app. Many times I will add a product to my store but then I can’t find it in my store. It’s hard to know what my price is when your app immediately puts a crazy high rate on it after it’s in my store. You should put my price and then your crazy rate so that I can know my price so that I can decide what the retail price will be to my customers.

Do not use this for sourcing – My honest experience since Nov 2025 I have been using Zendrop since November 1st, 2025, and I want to share my experience to warn other ecommerce beginners. I purchased the "Plus" plan for $100 during a Black Friday sale, but even at that discount, I feel ripped off. Here is my timeline using their "Sourcing Request" feature for four different products: 1st Product (Massager Wand): A few days after they sourced this for me, they contacted me to say it was out of stock and offered a lower-quality substitute, forcing me to change products. Later, when I received my first order on Dec 23, 2025, it sat "In Review" for 8 days because they were out of stock of the gift bag I had sourced. They never emailed to notify me; I only found out because I checked. It took an additional 3 business days (in total 13 days) just to ship after that. 2nd Product: I ran ads for two days before they randomly increased the price. Their explanation was that "supply and demand cause prices to fluctuate." Isn't the entire job of a sourcing agent to confirm pricing with a supplier before giving me a quote? 3rd Product: They provided a random bundle I didn't ask for. After I sold just one unit, they nearly doubled the COGS immediately—raising the price from around $33 to $64.88 making its impossible to continue selling. 4th Product: They sent me the completely wrong product attached to an email claiming, "Our team worked hard and found this product from verified suppliers." The sourcing feature is a joke. I finally requested a refund for my subscription. Since it had been over a month, they denied it (I had only used about $9 in credits). My advice to newbies: Don't make my mistake. Do not listen to the YouTubers who are affiliates for this app. I am accepting my $100 loss as a lesson to be more careful when choosing suppliers, but I will not be using Zendrop again. 0/5 stars edit: I am updating my review to 3 stars specifically because of the support I received from Darlene. She was incredibly helpful, fast, and went out of her way to fix a complicated order issue and cover the cost difference. However, I cannot honestly give 5 stars yet because the Zendrop platform itself still caused me significant frustration with cancelled orders and fluctuated price. While the support agent (Darlene) is fantastic, the system reliability needs to match her level of service. I will be happy to improve my rating in the future if I see the my experience with the platform run more smoothly over time.

I have an existing Shopify store already and I just wanted another passive business and I came across your ad. The site looks basic so I hope your team will be improving this and I expected set up support to be more helpful. Your AIs in the IG chat box are not very helpful at all so may I humbly suggest you look into making the AI “closers” easier to relate to and not just bots who give us generic replies that sometimes are not even connected to what I’m asking. I just continued because I knew other ways how to go about the set up. Anyway, PLEASE BE MORE PROACTIVE WITH YOUR CUSTOMERS. Thank you!!

Zendrop has some great aspects and some really frustrating issues. Frustrating issues: - Their website is pretty buggy - I constantly get Error 404 Bad Gateway pages (Using Chrome / incognito / Explorer) and if I want to try and edit a linked product, there is a popup that flashes with the edit and delete options, but it literally flashes and I can never make a selection. - Building a bundle is possible which I originally LOVED, but once built you cannot edit it, and if a variant becomes unavailable, you have to redo the whole bundle, including linking it again. - They say there is 24/7 customer support, but its an AI chatbot and has pre-loaded options ONLY. No ability to request an actual agent for anything outside of those pre-loaded options. - Variants that need to be edited in the order show the option for the action but always have an error on selection, and it asks you to contact support. which is the AI chatbot with pre-loaded selections...none of them being raising a support ticket. - When you try to select a ticket to raise a new support ticket...you have no option to do so, its all very one sided. - Email support takes several days for a response if you get one. Good aspects - I love the auto fulfillment when it works - pretty good product selection - easy to use interface most of the time - easy to sync products and pretty instantaneous - Easy to find product prices and SKU's etc - Order issues are clear, not enough funds to pay / items out of stock etc. Just not easy to rectify them If the issues could be rectified I would sing their praises but at the moment Im looking elsewhere because its so hindering for me.

The customer service is very quick and responsive. I am having a lot of problems with product delivery currently, but with the customer service help, I might be able to solve it soon. This is the downside, I am very disappointed with the miscommunication the shipping process. I've had some products sent back to the warehouses and they didn't say anything. Hopefully it's not a recurring issue. SHIZA, the customer service girl is being very helpful.

Agent Khubaib was helpful in processing the refund request from my customer's order.

I going to write very honest review no BS and will keep it very simple. pros. They have some good quality products but you have to do your own research to find one with proper good reviews. you'll be wasting lot of time though customer service is great very helpful people mostly try to help. Cons Horrible shipping selection, very bad packaging. even the product is great their package make things worse. again even if you find a good quality product shipping and delivery will ultimately ruin customer experience. Suggestions. Get rid of fake AI generated descriptions and fake pictures of the product. add a review section for sellers so they can review the product they are selling. Improve the selection of shipping provider set some quality control which you guys always say in place but seems like not working without all of this any business is going to fail. Final note for who are reading my review- guys dont rely entirely on any drop shipping, you can use them to fill some gaps in your product line and find some good source other than that big NO.

Too early. They are still working out details. Support is very confusing to work with. They will give your 3 answers to one question. I'm going to try to work with them, but very close to leaving. UGH!

respond without delay and work with good suppliers

Good day, I just joined. Looking for the fulfillment location. Glad to be here.

Hi , I have been terminated the zendrop from my Shopify store as somebody tried to create orders from my shop. While I uninstalled the zendrop from my store they have billed me of 39.42£ . Now I am trying to get in touch with zendrop but I can’t get access to them. Weather it’s a third party but how I gonna know that they not going to charge me next month . I had not set up that time .

Nice Support

It is clear to me that Zendrop is not ready to handle massive orders they are very slow I just did the test I received a couple of orders for the same product and I split it between zendrop and Dsers My Dsers order already arrived to my customer but the Zendrop order hasn’t arrived yet, I also believe in the monopoly going on and the game of affiliate Zendrop is clearly spending lots of money on that because almost everyone out there keep mentioning Zendrop but in reality Zendrop makes lots of mistakes and they take their sweet time to fulfill orders. So think about before you spend money here oh by the way they are a lot expensive than any other platform.

I love zendrop, great product and the best support! But the new billing feature is ass! You get charged 19$ for linking one product!

great help easy to link with shopify great products easy access

10/10 with help quick and easy! they staff are nice and they will help you with any issue you have

Pretty good overall expierence. Unfortuanatly they still have not sorted the extension for aliexpress import. 1 start saddly. Great customer support tho so ill leave a 3

It's a very good app and easy to use, however the search is not advanced enough. It is difficult to find products to match the title and there is no photo search, which there is in others. Order fulfillment takes a lot in general, the prices seem competitive though. They have lost 2-3 orders of mine but the support is well trained and offered a reorder soon after. What i would need more is better order and variant flexibility, meaning to be able to edit an order to add more or different variants and products.

one of the best apps for dropshipping, really easy to set up, to use and manage your orders.

Customer service is absolutely fantastic. But the app is horrible. Does not import products from AliExpress and has caused lost hours of work and inability to import new products