I was charged for two months without any prior notification, even though my store was never published or used. Zendrop refused to refund the April charge, citing a strict 5-day refund policy, despite the fact that I never utilized their services. This approach feels unfair and lacks transparency. I would caution others to be wary of such billing practices.

If I could give this a 0 stars I would. Within 10 days of having the app I was charged more than $140 in some sort of subscription charges, before I’ve even made a sale!!! I’m absolutely livid and demand a refund please

I was barely outside of the refund window without even realizing I would be charged. It's been 8 days since I was billed with no sales or usage and I had no idea. They made no exception for me, seems like they don't care too much about their customers. I was planning on coming back to the service at another time as a paying customer, but that ship has sailed.

it integrates with the shopify really easy. I can't complain about that. however, I installed this app into my store and added products. then i went to purchase something from my store to make sure everything worked and to see how long it would take to get the products. well, the purchase went through smoothly... but, I never recieved the products and I haven't been able to contact anyone to fix the issues. the supplier is a scam. they sent a tracking number for my order.... it has been 3 weeks since the order and the tracking number is continually updating with a non-existent route. (there is no shipment)... this happens a lot when you order products off facebook. it is just a scam.

1.) limited item availability 2.) support barely reachable 3.) option to manage or view subscription not visible in my account, still automatic payment occurs = not recommended

Extremely Disappointed with Zendrop's Decline in Service I’ve been using Zendrop for a while and used to be satisfied with their customer service—but this recent experience has been beyond frustrating. My client received a damaged item, so I contacted Zendrop on April 10th requesting a replacement and included clear photos of the damage. Brenda Sorongclo responded and asked for the photos again on the 11th, which I resent. Then… silence. On April 14th, Brenda messaged me asking if I needed anything else—as if I hadn’t already requested a replacement. I replied that I was waiting for her to confirm the replacement. Finally, six days after the original request, I get a message saying they can only replace part of the product. And if I wanted the full item replaced, I’d need to ask my client for a video. What? A video, six days later? It’s my brand on the line, not Zendrop’s. This delay and confusion made me look completely unprofessional to my customer. I ended up refunding my client out of my own pocket just to resolve it. And then—only after I told Zendrop not to bother with a replacement—they suddenly offered me a refund. Why couldn’t that have been done in the first place? Unfortunately, I’ll be moving away from Zendrop. They used to offer reliable service, but this experience has shown a huge drop in quality and accountability. I can't risk my business reputation on inconsistent support

Never have inventory

The app would not let me cancel my subscription. Even after going to their help center and typing in "how do i cancel my zendrop subscription" the top article read "how to upgrade my subscription" The app took 60 dollars from me and I didn't even use it. Total Scam

It is the WORST Dropshipping experience with products and logistic. Very limited products to choose and logistic takes forever to ship and arrive. It is not an automatic system, meaning that you have to be checking everyday availability of the product because they have not an automatic system to mark a product as sold out when they have no more available. The option to add products that they don't have is really bad, because they are not going to have it never, that means that when you sell the product, they are not sure to find the same exact product to be ship to the customer. You have to be sure to check every day your app because when you sell a product you have to press fulfill, something else that is not automatic. Don't waste your money with this app. The only positive thing that they have is that when you are "lucky" to reach an agent, they answer fast and work proactively to try to solve your problem as they can, because procedures and logistic are not part of their roles, they are just there as customer service representatives and their work is trying to help you. The system to reach a representative is not easy because they have an IA with answers that never have the answer that you need.

5 day refund policy + unreasonable customer service meant I was charged and refused a refund for downloading the app for about 20 minutes while I was showing someone... Free plan available? Not so sure.

Bug de compte, impossible de dl l'appli, le service client me fait tourner en rond depuis plusieurs jours

Can't give 0 stars so giving 1. This app is not what it used to be before. I respected Jared Goetz for his vision and his mission. He writes that one of the rules he lives by is to work on a problem every day on linkedin, and someday you will see the result. But one fine day, he woke up and changed the whole policy for startups that would stangle the startups. Please do not choose them as your dropshipping partner or work over there. I don't think it is now a company that is drophipping partner-centric.

The processing time is longer than before and the missing item still not yet resent to client. If they don't improve their service, we will consider other supplier.

HORRENDOUS CUSTOMER SERVICE. SCAM. F - - - - - - -

billing for services after a free trial then refusing a refund. i never gave them cc details. very scammy business model taking advantage of free trials without disclosing the ongoing billing

Charging customers just to upload products onto their website whilst also making money on fulfillment. How greedy can you get? not to mention the lack of details and images provided.

My subscription has been canceled and I haven't received a refund yet.

Used to be a really good app, but not anymore. Since recently, they won't refund you anymore for products that customers want to return. This means it will cost you money anytime a customer wants a refund, making dropshipping with Zendrop not profitable anymore.

die produktsuche ist grauenhaft. produktbilder sind unscharf, nicht von allen seiten fotografiert, oft nicht alle vorhandenen varianten fotografiert. die branding karte ist unscharf und macht beim kunden eher einen schlechteren eindruck, als einen guten. ausserdem kommen immer falsche produkte zu den wörtern die man in der suchleiste eingibt. Bspl. bei yoga kleidungen kommen normale tshirts die nichts mit sport zutun haben.

@Shopify needs to pay attention to apps like this! Onboarding omits all the extra charges, and doesn't explain, how to stay on a free plan, be aware just by adding a product and linking your own products you will be charged a lot! and by a lot i mean, you linked your own products... Deffinetly a Scam!