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Customer reviews: Zendrop ‑ Dropshipping & POD

Develop by Shopify

Zendrop is a popular Shopify app for dropshipping, offering product sourcing, automation, and fast shipping. This review covers its features, pricing, and real user experiences to help merchants decide if it fits their business needs.

Reviews (806)

Overall rating
4.4

What Merchants Think

The "Zendrop ‑ Dropshipping & POD" app receives mixed feedback from merchants, though it tends toward positive overall. Many users appreciate the app for its ease of use and seamless integration with platforms like Shopify. New dropshippers find the app user-friendly and helpful in getting started, while experienced merchants commend Zendrop for its reliable fulfillment and robust customer support. However, there are concerns about the billing practices and some technical hiccups related to website performance and the accuracy of product information.

Key Strengths

  • Exceptional customer support, with knowledgeable and responsive service agents.
  • User-friendly interface suitable for both beginners and experienced users.
  • Seamless integration with platforms like Shopify.
  • Vast product catalog with easy syncing and fulfillment.
  • Automated order handling, saving time and reducing manual tasks.

Common Concerns

  • Issues with billing transparency and unexpected charges.
  • Technical problems, such as website bugs and error messages.
  • Reports of subpar product quality and insufficient product information.
  • Delays in product delivery and handling.
  • Limited US-based suppliers affecting shipping speeds.

Final Thoughts

Overall, "Zendrop ‑ Dropshipping & POD" is a beneficial tool for dropshippers, offering valuable features and excellent customer support. While it enhances product sourcing and fulfillment, users should be vigilant about the billing terms and mindful of potential website glitches. For those willing to overcome its limitations, Zendrop remains a powerful asset in managing a dropshipping business effectively.

Mega Store USA

Dec 21, 2025  on Shopify

very difficult to get costumer service live and i have hard time after i have done subscription i can't access to my account

Tiniest Toes

Dec 09, 2025  on Shopify

they make up policies as they please so that they don't refund you when their packages take over a month to be delivered, if you're lucky.

Trendify

Dec 04, 2025  on Shopify

If I don't want or use the app, why are the charges added to my billing? When I use the app, it's understandable, but when I don't, why? |Worst app ever please do not install the app.

Sinclaire

Dec 01, 2025  on Shopify

My client ordered on Nov 14th and stil hasnt received the order.

Kumasi Supermarket

Nov 28, 2025  on Shopify

They changed their plan on me, there used to be an option to pay as you sell but not anymore

IMG

Nov 23, 2025  on Shopify

Unreliable and they randomly raise their prices while refusing to offer refunds for products they have not delivered to the customer.

Jaazi International

Nov 18, 2025  on Shopify

Meo Luxe

Nov 14, 2025  on Shopify

Scammmm. Scamm. What else should I tell people? it’s clearly scam

ZWAP

Nov 05, 2025  on Shopify

Zendrop wants a review for an item that was not purchased from them. In fact, I recently installed Zendrop on my Shopify store and selected products to add, but I ran into some issues. Only half of the products I selected were uploaded, and I have not been able to use the app as expected. Additionally, I was charged for services I have not used, which has caused some challenges in fulfilling orders. I hope Zendrop can improve its integration and customer support, as I want to continue using the platform successfully. I am not a happy customer.

Smarts Gear

Nov 01, 2025  on Shopify

they charge me 25eur for downloading i even dont have bought their plan and nothing!!!! i removed this app right after installing, and still they have charge me!!!! im gonna fix it with shopiy support, 100%

LBClubStore

Oct 24, 2025  on Shopify

Subscribed to the supposedly "free" plan, but cancelled and removed the products after a few days. I didn't even have the products listed for a week and I just got a bill for $29! Don't subscribe to this app. They steal money from you.

American Smart

Sep 30, 2025  on Shopify

The app used to be good before a couple years ago. However, this app is currently so bad and unrecommendable! After receiving order, you may be shocked that the product unexpectedly went out of stock or its price went crazily high similar to the overall prices that went our crazily and cannot be competitive anymore! The orders usually take long time to reach the customer although noticeably for product that are said to be shipping from the US while they obviously are not. According to a bad practice with them, the company may remove the app from your Shopify store and damage your related setups and cancel your subscription at any time for false and unclear reason without providing further details and without refunding your annual membership fees you paid them upfront, and also without refunding order credits you accumulated on the app! (By the way, you usually cannot utilize more than 10% of your order credits towards any order). The app is a complete mess and harm to business and a waste of money!

Mleora

Sep 27, 2025  on Shopify

pissed offf

Iyer’s Pet Co – Quality Pet Supplies

Sep 22, 2025  on Shopify

Not worth it. Just creates more problems in ur business. Maybe good for high ticket items , but they are not reliable. Just not worth it. You gotta pay for it, and it creates more trouble. The ask u to sample order products as they don't show reviews of the products written, then even after u do it, the ship defective products to the customers. If you think Zendrop would help me fulfil BETTER, FASTER AND CHEAPER. YOU ARE WRONG. Go with Dsers that's better than this crap. Bold so people know how much of a waste of time this app is.

Houdingcorrectors.nl

Sep 19, 2025  on Shopify

This app had a lot of potential, but it's hard to make any profit now. Every time a customer wants a refund, Zendrop doesn't refund the product the you. Which means you lose money every time someone asks for a refund. As they can't send the order back to the supplier, since it's in China, which would take a lot of time and money. Sending it to myself isn't ideal either, because that destroys the whole purpose of dropshipping, + shipping costs aren't worth it considering the original prices of the products. Besides that, the customer service isn't great either, you're talking to people that don't speak English and use a translator, and can't get anything done since they don't work at Zendrop at all, but just answer basic questions, so they don't have any rights or tools to do anything.

Vimarsi

Sep 13, 2025  on Shopify

Zendrop completely failed me. Their shipping times were inaccurate, and despite support promising a fix in a week, three months later the products still hadn’t reached their facility. This led to chargebacks, lost revenue, and damage to my business. They sell overpriced, low-quality items and leave issues unresolved. Based on other reviews, my experience isn’t unique. I’ll never use Zendrop again—and neither should you.

Obay

Sep 04, 2025  on Shopify

Invoice #311400617500003 is wrong. I did not use the Zendrop - Dropshipping & POD. Please change the invoice. BR

Zatheria

Aug 21, 2025  on Shopify

This company is complete BS. Nothing but issues upon issues. And to top it off with their extensive track record of inconveniences, they charge PREMIUM for below-average quality products. Want to use the $200 credits you gained as a sign-up bonus? Sure no problem. They'll only allow you to contribute 10% of it towards their already overpriced cost of goods. Do yourself a favor and get in contact with a real sourcing agent. Not these rip offs. If you don't know how, take the initiative and youtube it. Literally guides out there.

Fancy Farmer

Aug 20, 2025  on Shopify

intentioanlly difficult to cancel subscription and uninstall.. extremely difficult to work with the support and no clear answers given as to whether i am actually unsubscribed or not after countless emails back and forth. the ap itself seems ok, but not great. so i went with an alternative however support here cannot tell me if i will continue to get billed, and cannot deactivate my account, and send me an email asking for my email address..? its just crazy how backwards they are in refusing to cancel my subscription and pretend to be confused as to my intentions to cancel.. poor support

riparo82

Aug 07, 2025  on Shopify

un app passima essistenza inesesitente cosro alle stelle unamacchina mangia soldi non installatela.

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