I just started using this app, and encountered some minor issues. I have to say the live chat support is magnificent. I am always of the thought that an app may experience issue(s), and that's fine, but it's the support (live chat as opposed to raising tickets/sending emails) that makes me decide if I should take the leap. Thumbs up for Zapiet Product Options for the amazing live chat, super quick support and response time.

The app has many options to work with which we love. The customer service reps, Zach and Maria have been very responsive. We had an issue adding a product to the shopping cart once we added the Zapiet widget, but the team was able to create a fix and get us up and running in about a week. The AI tool was very detailed and responsive as well. We found answers to many questions while we were setting up the widget that actually worked. We'd recommend this app.

I used chat support. The agent had outstanding responsiveness, was very knowledgeable, and there was no language barrier. The issue was resolved while the chat was in progress. Truly the best chat support experience I've ever had.

Setting up a food business? USE ZAPIET! Absolutely amazing support team! I havent even upgraded to premium yet (was setting everything up before I go live) and I was still treated like a paying customer! One of the options I setup was bugging the app, took less than 24 hours for them to identify the settings I had input that caused the issue! 10/10 to Angelo and Betty for helping me fix the issue! Definitely use Zapiet as they have a suite of apps that all work together for restaurants!

The chat person kept asking me to grant them access to our account... She was not able to solve issue and insisted they had to access our account. Sorry to say, but this was very suspicious In the meantime, we lost money as product options were not charging for the extras at checkout

Stephane was incredibly helpful and fixed more than just one issue with my store. I couldn't recommend his work and his customer service more.

I had an issue with the app not working with my store. As soon as I reached out to them, they had some on it. It was a little more complicated that we 1st thought. The had it fixed by the next morning! Thank you.

This is genuinely one of the best experiences I’ve had with an app on Shopify. I accidentally caused an issue on my end, and the support team went above and beyond to not only fix it, but to do so quickly and kindly. This isn’t the first time I’ve needed help—and both times, their support was exceptional. They’re fast, helpful, and truly care about making things right for the user. It's rare to find a team so committed to customer satisfaction. Beyond the support, the app itself is fantastic. It’s powerful, flexible, and makes customizations easy—especially for those of us running more personalized stores. I’d recommend it to anyone who needs both functionality and a support team that actually has your back.

Great app! I needed some adjustments and the promptly support did them for me. 5 Stars to Pavlo from the support team for his patience.

Downloaded the app to use and try, had some issues in the beginning, and since have loved the app. They went out of their way to create and release the toggle option and was operational within 2 weeks. They've gone over the top to make our shop work seamlessly with other apps, especially their sister app - Zapiet Pickup and Delivery. I am hopeful they get a bulk add option when you need to add a bunch of options. Excited to see what other options they come up with in the future.