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Customer reviews: Xero Bridge by Parex

Reviews (263)

Overall rating
4.9

What Merchants Think

"Xero Bridge by Parex" receives mixed feedback from merchants. Many users praise the app's efficient functionality and exceptional support, which often addresses their specific business needs. However, a few users express concerns over occasional syncing issues and customer support not being consistently responsive to troubleshooting requests.

Key Strengths

  • Seamless integration and easy reconciliation between Shopify and Xero
  • Outstanding customer support that is prompt and effective
  • Efficient sync process that saves significant time
  • Ability to automate journal entries for cost of goods sold
  • Flexible and customizable features to suit complex integration needs

Common Concerns

  • Occasional sync errors, especially with currency conversion and order adjustments
  • Delayed or unresponsive customer support in handling specific issues
  • Difficulty in making certain settings adjustments without contacting support
  • High dependency on support for problem resolution

Final Thoughts

Overall, "Xero Bridge by Parex" is regarded as a highly functional app that significantly aids in syncing accounting data between Shopify and Xero. While there are some reported issues with sync functionality and customer support response times, the majority of users express satisfaction with the app’s capabilities and the support provided. It is highly recommended for businesses seeking a reliable integration solution for Shopify and Xero.

Artisan Olive Oil Company

Dec 08, 2024  on Shopify

Great app, delighted to find this app which saves us a huge amount of hours inputting sales into Xero, support is excellent and highly responsive from a very happy customer

Bottlecup

Dec 05, 2024  on Shopify

This app has simplified our integration with Xero, and even syncs for orders taken via our Paypal currency accounts direct into Xero. The support is also quick and efficient. Very satisfied. Thank you.

Woof and Brew

Nov 27, 2024  on Shopify

I think the best thing about this app is the customer support. I have needed to ask for assistance twice so far (have been using the package for about 6 months), mainly teething problems. Mahek has come back quickly and answered my questions clearly and was able to change a setting for me to get it all working smoothly.

Waiheke Whisky

Nov 26, 2024  on Shopify

Excellent Link Between Shopify and Xero. Xero Bridge by Parex makes payment reconciliation and Inventory management a breeze.

Saicho

Nov 17, 2024  on Shopify

Support and integration has largely been easy. The support has been the best so far and all my queries were answered clearly and quickly. Very happy so far

humanpeople

Nov 07, 2024  on Shopify

I couldn't be happier with Xero Bridge. We have relatively complex integration needs and XB have found ways to get things working as we'd like. Their support is EXCELLENT - very quick, clear, and a proper can do attitude.

Mac's Mud Clay Company

Oct 22, 2024  on Shopify

Cannot recommend this app enough. Seemingly endless features and TOP NOTCH customer support, has meant I can have everything coded in Xero exactly the way I want - effortlessly.

Petssmart Value (Pty) Ltd.

Oct 14, 2024  on Shopify

So far it's been really useful, easy to use, and excellent service from the support team - very quick to assist.

Abokichi

Oct 02, 2024  on Shopify

I have been using this app for years but it stopped working properly recently. It is good app if it works. 2 issues. 1. It converts currency wrong. It convers USD to CAD when we get USD orders and xero recognize it as CAD again. It converts to USD 2 times. I sent message to the support several weeks ago but no one response. 2. Finally it stopped to syncing completely from yesterday. *Thank you for your reply. I searched my inbox for the first inquiry again but cannot find any response my side. If you sent and I din't get it, that would be a problem of google workplace. I need to contact them. Can you send the screenshot of your reply to verify?

Kiwi Underglaze

Sep 23, 2024  on Shopify

Reconciling to Xero is effortless and seamless. Customer support is next level - just about anything and everything you can dream up, they will set up as a feature. I have three Shopify sites now and could not live without Xero Bridge.

atlasrosedarkromance

Sep 19, 2024  on Shopify

We have tried a few options for Shopify to Xero linking and Parex has been by far the most accurate and the easiest. Their support has been top tier each time we've needed to contact them.

Feliks Skincare

Sep 19, 2024  on Shopify

Took me a while to find a good app that will sync shopify to xero, make reconciliation easy and account for tax on overseas sales. I also needed to backdate 1 year of transactions which only cost a fraction of what other apps charge. Customer support is top notch and quick to respond too!

StudioDog

Sep 10, 2024  on Shopify

I would highly recommend this app to others! The customer support was incredibly helpful, even with all of my nagging concerns and needs. They were attentive and always timely with their responses. Not to mention super polite! The actual syncing works great as well - super simple and streamlined - never had an issue. A definite +5 stars from me :)

itfitz

Sep 09, 2024  on Shopify

This app works perfectly for syncing order data with Xero and the support that we have received to make it work for our business has been first class. Well done.

Silver Phantom Jewelry

Sep 02, 2024  on Shopify

Customer assistance was very fast and responsive, resolving my inquiry and issues right away. Thank you for your help!

Barti Rum Ltd.

Aug 21, 2024  on Shopify

Amazing customer support. We had a slight issue with what codes products were synching to, it was resloved within seconds via webchat.

EAQuip Pool Products

Aug 13, 2024  on Shopify

Very simple to set up. Does everything we need and is cost effective. A very good app to link Xero to your Shopify store.

DPE Kart Superstore

Aug 12, 2024  on Shopify

There is no better app to integrate Shopify with Xero. It is simple to use, cost effective, efficient & the support from the team is second to none.

Blueberry Hill Meals

Aug 04, 2024  on Shopify

Excellent customer service. We've been using the app for a few weeks now and haven't had any issues with it so far. It provides all the functionality that we need and we haven't had any service interruption issues with it at all. I'm very pleased we chose this app.

MTN Shop DACH

Aug 04, 2024  on Shopify

Amazing support! They quickly reply and answer in detail. Really appreciate their help with our (custom) solutions and would definitely recommend.

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