Reviews: Xero Bridge by Parex

Customer reviews: Xero Bridge by Parex

Reviews (280)

Overall rating

4.9

5

41
4

2
3
2

1
1

2

What Merchants Think

"Xero Bridge by Parex" receives mixed feedback from merchants. Many users praise the app's efficient functionality and exceptional support, which often addresses their specific business needs. However, a few users express concerns over occasional syncing issues and customer support not being consistently responsive to troubleshooting requests.

Key Strengths

Seamless integration and easy reconciliation between Shopify and Xero
Outstanding customer support that is prompt and effective
Efficient sync process that saves significant time
Ability to automate journal entries for cost of goods sold
Flexible and customizable features to suit complex integration needs

Common Concerns

Occasional sync errors, especially with currency conversion and order adjustments
Delayed or unresponsive customer support in handling specific issues
Difficulty in making certain settings adjustments without contacting support
High dependency on support for problem resolution

Final Thoughts

Overall, "Xero Bridge by Parex" is regarded as a highly functional app that significantly aids in syncing accounting data between Shopify and Xero. While there are some reported issues with sync functionality and customer support response times, the majority of users express satisfaction with the app’s capabilities and the support provided. It is highly recommended for businesses seeking a reliable integration solution for Shopify and Xero.

ORTC Clothing Co

Feb 08, 2025 on Shopify

I would probably give it 0 stars if I could. We seemed to get off to a good start but the amount of double ups in invoices and journal entries was insane. The lack of ability to update settings without contacting support was also terrible.

Easy Gadgets Wholesale

Mar 27, 2024 on Shopify

Not good. We had at least found 3 orders that were not synced to our Xero after we removed some items from the original orders, and that led to incorrect amounts on the invoices. It took nearly 1 week for them to investigate the issue, and they did not reply until I chased them by email. Sadly, the answer was that they did not receive the update notification from the Shopify side and asked me to report the issue if I encountered it again. Come on guys! I found this issue three times and reported it twice and no fix. What's the point of reporting it again? If there are any other options, I would definitely uninstall this App. It's really embarrassing and unprofessional when your clients complain that your invoices are not correct.